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Airportcars Gatwick Reviews 

2,755
•
TrustScore 4.5 out of 5

4.6

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 549 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely polite, professional, and always willing to help with heavy luggage. Travelers also deeply appreciate the quick, efficient, and reliable transport service provided right from the airport terminals. People often mention clean vehicles and smooth rides that make late arrivals completely stress-free. However, some people were dissatisfied with the high costs, noting that short trips can feel quite expensive and excessive relative to the distance traveled. Some reviewers also felt that fares are rather steep and noticeably higher than expected for short local journeys.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the polite, friendly, and professional... See more

Service

Clients share satisfaction with the service, highlighting quick booking processes and polite drivers.... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely differing opinions across customers.... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting punctual arrivals and short... See more

User experience

Customers consistently note positive experiences with user experience, finding the overall journey... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service at Gatwick Airport. We decided to use this brilliant transfer service after BA cancelled our flight to London City airport. We were able to transfer from Gatwick to Londo... See more

Company replied

Rated 5 out of 5 stars

Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comf... See more

Company replied

Rated 5 out of 5 stars

We have used airport cars several times over the year and prefer them to uber. Their vehicles are always smart, immaculate inside & run well & their drives are smartly turned out, professional and co... See more

Company replied

Company details

  1. Taxi Service
  2. International Airport

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(2,755)

525 reviews in the last 12 months

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Rated 5 out of 5 stars

Driver was very polite

Driver was very polite. Great experience. Came off a long flight. Saw the taxi office got a taxi straight away. Very quick, friendly polite taxi service. Would not hesitate to use again. Thank you.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Easy / well priced / great service

Easy and simple . Desk is right outside arrivals. Was told how much the taxi would be before we agreed. No hidden extras, car was there in minutes. Driver was really nice . Car was top class. A great ending to the holiday with no stress at 3am as you need . . Very well priced for the service you receive

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Driver was more than professional, capable and friendly. I he is recognised for his efforts.
The Vehicle was immaculate, high quality and journey was luxurious. Highly recommend.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

The driver was lovely

The driver was lovely. He was very helpful. My mum is blind and he helped me throughout the journey. He helped with bags and was very pleasant

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Nothomehing better than once you land you…

Nothing better than once you land you can get straight into a taxi home over the years think I only ever had to wait longer than 10min drivers always pleasant so I recommend and I'll keep using you guys every time I arrive at Gatwick thanks

August 26, 2026
Unprompted review

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