Excellent service at Gatwick Airport. We decided to use this brilliant transfer service after BA cancelled our flight to London City airport. We were able to transfer from Gatwick to Londo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficient, friendly, safe and reliable service that put our minds completely at ease at the end of a very difficult return journey from Spain. We were exhausted after a 7 hour flight delay and we were... See more
Company replied
Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more
Company replied
Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comf... See more
Company replied
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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To pricey for local journeys
Good service but price is twice what one would one would expect for a local fare to Crawley.
August 8, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Colin, we regularly benchmark our fares with those of other Airport transfer companies, and invariably we are in a competitive range with other providers. We will never be able to compete with a provincial private hire company, but offer a premium service that drops and picks up kerbside at the terminal building.
Luxury service
No waiting. Pristine new car. Helpful and polite driver. Thank you!
August 8, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Katie, thanks for such a positive review.
Very quick service
Very quick service! Great driver, very professional and really happy with the service I received.
August 8, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear E Brown, thanks for such a positive review.
Easy booking process
Easy booking process, helpful drivers, although it used to cost £30 -£35 and has now gone up to £51!
August 7, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Buster, we regularly benchmark our fares with those of other Airport transfer companies, and invariably we are in a competitive range with other providers. We will never be able to compete with a provincial private hire company, but offer a premium service that drops and picks up kerbside at the terminal building.
Absolutely super experience
Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this was around 2am and we needed to get to Devon - that was impressive! Our driver was a complete superhero. Thank you so much. If I could give 10 stars, I would.
August 8, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Helen, thanks so much for such a super review. We are glad that you found both our staff and our driver to be of a high calibre. We look forward to you traveling with us again in the future.
A courteous driver
A courteous driver. Helped with luggage. A smooth comfortable ride to Horley
August 7, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Customer, thanks for your positive review.
Very easy to book at airport
Very easy to book at airport. No waiting and a friendly and professional driver.
August 6, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear MG, thanks for your positive review.
Great took fastest route missed traffic
Great took fastest route missed traffic
August 6, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Christine, thanks for your positive review.
Reply from Airportcars Gatwick
Dear Alan, thanks for your positive review.
Reply from Airportcars Gatwick
Dear Aziz, thanks for your positive review.
Excellent service didn't wait long for…
Excellent service didn't wait long for driver and very great drivers
August 5, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Anthony, thanks for your positive review.
Reply from Airportcars Gatwick
Dear David, thanks for your positive review.
Very helpful company and driver
Very helpful company and driver, who helped me locate my car after an airport parking company left it stranded on a slip road after it broke down. Helped me in a very stressful situation.
August 5, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Miss T, I am so pleased that we were able to assist you at such a stressful time. We hope you got your vehicle sorted out.
Reply from Airportcars Gatwick
Dear Customer, thanks for your lovely review.
Punctual etc..
Punctual, friendly polite, helpful, (especially on the phone given my elderly inompetence!).
Reasonably priced (with coded discount) compared with other services.
August 3, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Justin, we are pleased to hear your positive feedback.
A quick agreed price
A quick agreed price. Driver immediately available. Quick journey home. Professional and courteous.
August 4, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Simeon, we are delighted to receive your positive feedback.
Reply from Airportcars Gatwick
Dear Carl, thanks so much for the positive feedback.
Was a comfortable trip and driver was…
Was a comfortable trip and driver was pleasant enough. However price was extortionate! £20 more than a mini cab.
August 3, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Customer 8, we are pleased to hear that your journey went well, regarding the costs, we benchmark our prices with other Airport transfer services and believe that we provide a premium kerb side pickup experience at the terminal buildings at a competitive price.
Price Increases
Booked taxi for trip to the airport earlier in the week, they then decided it was £80 more than the amount I had paid
July 17, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Jack, I am shocked to hear this, as we would not knowingly misquote a booking by £80.00. Can you please email bookings@airportcars-gatwick.com with the date of your journey, the pick up and drop off address and the mobile number used to make the booking and we will investigate fully.
Very good service
Very good service. I had my elderly parents with me and the driver was very helpful and friendly all the way. Car was very comfortable, and the drive was smooth. At Gatwick South terminal arrivals, just follow the signs to the taxi area, and your pre-booked driver will be there.
July 12, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Rmy, thanks for your super review.
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