AirportParkingReservations.com Reviews 

54,099
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 6,330 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally friendly and helpful staff, noting that team members go out of their way to provide wonderful hospitality and assistance during every visit. People also appreciate the incredibly smooth online booking process and affordable rates, making it simple and stress-free to secure reliable parking spaces ahead of time. However, some reviewers noted minor logistical challenges regarding schedules. Consumers specifically mentioned that the shuttle buses only run every thirty minutes, meaning that travelers must plan their airport arrivals carefully to avoid spending unnecessary time waiting around.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting a wide split in customer experiences. While... See more

Staff

People report positive experiences with staff, highlighting that employees are extremely helpful, polite, and... See more

Location

Customers consistently note ambiguous experiences with location, as opinions are divided regarding ease of... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found it very easy, seamless,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform as easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Don’t be in a hurry! You better arrive early enough to still give yourself the 2hr window for the airport. Representative was polite and professional, but a little slow. The driver on my return trip w... See more

Rated 4 out of 5 stars

It was very easy to book. Once we got to the parking area, it was a little confusing to figure out if we should wait at the bus shelter in the garage or walk to the hotel. I know the email mentions t... See more

Rated 5 out of 5 stars

Friendly staff. Was not charged any additional fee as my flight was delayed by 5 hours. Parking lot convenient to LAX airport Only minor issue is if they can inform guests that when they are loo... See more

Rated 5 out of 5 stars

The rooms are very nice and clean. All the employees were extremely helpful and accommodating to your needs. I would have to honestly say that staying there was one of the best hotel experiences I... See more


Company details

  1. Airport Shuttle Service
  2. Travel Aggregator

Written by the company

AirportParkingReservations.com is the leading provider in the U.S. and Canada of online solutions for finding convenient and affordable airport parking. Founded in 2000, the company was the first to offer online airport parking reservations. It has more than two decades of experience developing and operating online travel-related platforms.

Free Cancelations

Free Cancelations

You may cancel your reservation for a full refund at any time up to and including your scheduled arrival date. If you used Credit for some or all of your payment, that portion will be refunded in the form of Credit to your account. If you made a reservation for a lot that requires a Deposit, and need to cancel after your scheduled arrival date, your Deposit will be refunded in the form of a Credit to your account, but the Service Fee will not be refunded. If you made a reservation for a lot that requires full payment at checkout, we are unable to accept cancellations after the scheduled arrival date. For full payment lots, please be sure to cancel before your scheduled arrival date in order to receive a refund.

Contact info

4.2

Great

TrustScore 4 out of 5

54K reviews

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4.2

All reviews

(54,099)

6,069 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Site is confusing

Site is confusing. I thought I was on park n go web site and asked for cruise parking and since I’m a veteran tried to get the veteran discount. Could not get either one corrected. Thought maybe they did not offer veterans discounts anymore so after booking called park n go and they informed me that I was not actually on their website and they still do offer veterans discounts.

August 7, 2026
Rated 4 out of 5 stars

Convenient once we figured it out.

It was very easy to book. Once we got to the parking area, it was a little confusing to figure out if we should wait at the bus shelter in the garage or walk to the hotel. I know the email mentions the times for the shuttle but having it by the stop would be reassuring.
Now that we know how it works, will definitely use this again!

July 23, 2026
Rated 4 out of 5 stars

Don’t be in a hurry

Don’t be in a hurry! You better arrive early enough to still give yourself the 2hr window for the airport. Representative was polite and professional, but a little slow. The driver on my return trip was very slow, taking time to converse with his friends. I had to call 3 times (in a hour) before the driver arrived. The hotel was approximately 6 minutes away from the airport.

May 19, 2026
Rated 1 out of 5 stars

Do not use this company

When waiting for pick up we did not know where to go. No one told us. So when I called the very rude man snaps at me and only tells me it’s a yellow van. So I wait for 20 minutes no yellow van. I call again and he says it again it’s a yellow van and to wait. I wait longer no yellow van. I call a third time and then he tells me I’m in the wrong floor and to go to a different floor and the yellow van will be there soon. We go to that floor and wait and about 10’minutes later yep a yellow van comes and we get on. Then the yellow van takes everyone to a parking lot that isn’t ours that driver tells us we are on the wrong yellow van. This is a whole different company. So I call the very rude man back. Meanwhile this other company got permission as he was now off duty to take us back to the airport. I call again and very nice woman answers and says they will send another van as others are there too but that their van is yellow with purple writing and says Shepard on it. We finally got a person who explained what we needed to know. And we were able to get on the right yellow van Never will we book with this company ever again

August 2, 2026
Rated 5 out of 5 stars

On the fly

The rooms are very nice and clean. All the employees were extremely helpful and accommodating to your needs.
I would have to honestly say that staying there was one of the best hotel experiences I have ever had top to bottom. From the desk personal, your restaurant staff and just your accommodations.
Thank you for your exceptional attention to our needs. I won’t ever hesitate to come back again in the future.

August 7, 2026
Rated 4 out of 5 stars

Had to make a call.

I was expecting to see a small office where I would greet someone. My arrival was to 180 Attwell which is nothing but parking and huge office buildings. I ended up needing to call someone, who arrived quickly. Then everything went smoothly. On your website make it more clear that you need to make a call. :-)

August 6, 2026
Rated 5 out of 5 stars

It was incredibly easy.

It was incredibly easy, very friendly, no waiting, much easier than the long term parking option through the airport. This is my new parking plan from now on on.

August 5, 2026
Rated 5 out of 5 stars

Our go to…

We have used Music City Sheraton multiple times. Easy check in and parking and shuttle runs every 20 mins or so. My favorite at the Nashville Airport.

August 6, 2026

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