Airport Tavern Reviews 140

First time using this carpark for airport parking and cannot fault it. Lovely girl on front desk on our arrival, everything went smoothly, checked in got straight on the mini bus and at the airport in just under 5 minutes. Coming back we called and the man was there in 5 minutes. Fantastic service, very friendly cheerful man and again lovely staff on the front desk.
Thank you all so much!

Pulled in briefly to swap dog over between cars - early in the morning did not think this would be an issue and lots of room. A very scary looking local appeared from a portacabin demanding £14. Then a haggard looking woman who I would cross the street to avoid started abusing us. Can't believe people pay to leave their cars here - looking at other reviews this is an exceptionally poor "business" and the prices are too good to be true!!!!

Drivers are friendly & helpful, kiosk staff less so.

I paid £85 for 8 days parking this month.

Negatives are:

1) The greeting carpark is like a lunar landscape so wear old clothing and trainers especially if it's wet.

2) The car was parked off-site under conifers so my wipers didn't even clear the windscreen.

3) There was dog muck all over the car (unless squirrels are crossed with rottweilers these days.

4) My drivers side car mat was filthy as were my wheel arches.

5) I had to jet wash my car BEFORE I took it to a car wash!! Even then they charged me for a deeply soiled vehicle.

Needs to spend some of its profits in updated parking area...pots holes everywhere...very very bad lighting..please don't be so greedy ...every business needs to keep itself updated..the whole place looks like a scrap metal dealers...we are parking at silver car park..we are older customers so our safety is upper
most but somebody will badly injured themselves in the airport tavern grounds..

❌ Avoid this car park – terrible experience, no responsibility taken

I would strongly advise others not to use this car park, based on our recent experience.

We left our car at what was advertised as a “secured parking” for 7 days. Upon return, we found our vehicle blocked and visibly damaged, clearly hit by another car. The damage included scratches on the bumper and was immediately noticeable.

We reported it right away, and a staff member named Lebbie came to inspect the car. She took photos of the damage and how the vehicles were positioned, made notes, and told us she would report everything to the manager.

No one ever contacted us. We had to chase the company ourselves.

Eventually, we spoke to the manager, Dereck Davies, whose response was dismissive, unhelpful and frankly arrogant. First, he suggested that our car might have rolled on its own – even though they were the ones who had moved the vehicle after it was parked. Then, the excuse changed to: “we are not responsible for any damage to cars left on our site.”

We submitted a formal complaint, only to be asked whether we had photos of the car before we went on holiday – clearly trying to shift blame by implying the damage was already there. Of course, like most customers, we don’t routinely take photos of our car right before going on holiday – especially when paying for a service that claims to be “secure.”

On top of all that, all vehicles we saw on-site were extremely dirty and covered in thick dust, including ours. We had to go straight to a car wash after leaving, spending more money just to get the car in a usable state. We’ve used many airport parkings over the years – this was by far the worst in terms of both vehicle condition and customer service.

This experience showed a total lack of accountability, care, and professionalism. From blaming the customer, to failing to follow up, to refusing to investigate their own staff report — they made it clear they were never going to take responsibility.

🚫 I will be reporting this incident to Citizens Advice and Trading Standards, and sharing this experience everywhere this business advertises.
Not worth the risk.

We use airport tavern parking for business and leisure and we find the convenience, value, and the service is dependable and consistent. From booking and checking in and out, there is no marble floors or fancy computers, but real people like friendly and helpful, Abbie to collect and return your key. And to the engaging drivers getting you to your departure or collecting you to go home. Everyone is doing their best to make your trip memorable (and it is much cheaper than silver parking and transfer takes less time from my husband David Dixon)

Bad company!! I dont know how they're still getting away with doing business. Awful service. Drunk drivers and very rude office staff. Go elsewhere for your parking and pay that little extra to a reputable company

Just returned from 2 weeks away. Picked up the car in the dark, took me a long while to locate as in the furthest corner of the car park. Noticed the damage in the morning, long scratches and dent down drivers door and wing, its going to cost a lot!

Arrived back to collect car around 1.30am,it was quite cold so jumped in the car and drove home,went to go shopping the following day and noticed loads of scratches on the front bumper and quite a bad chip,phoned them to complain and was told that as we had left the compound there was nothing they could do,hand on heart I know there was no damage when we arrived,WOULD ADVISE TO AVOID LIKE THE PLAGUE, surely they must have insurance to cover things like this..

Don't bother! Avoid this place!I left my car there for 2 weeks. When picked up the car, few hours later realized there is a scratch and chip marks on a driver's side! When phoned up and raised the issue they didn't want to know. Use Silver Zone.

Parked up and was at the airport within 10mins, incuding check in and bus ride, staff courteous and cheerful. Called the office on return after collecting our bags, waited about 10 mins as we just missed one bus. Car had been moved 50m and was just as I left it. I dont understand how this company can have so many 1star reviews, but it seems allthe Bristol airport parking companies have the same ratio - something not right

Would give 0 if had an option terrible customer service journey to airport the man seemed drunk/high on drugs our flight 5.55 Sunday morning on return we was waiting for collection for over a hour before I decided to walk there with 2 children with no support the staff/receptionist at all! Dirty mini bus and the site is pub large car park not secure and uneven surfaces etc

Extremely Disappointed – Damaged Vehicle & Terrible Customer Service"
I dropped my vehicle off at Airport Tavern Bristol with no issues or marks upon arrival, only to find it had a large dent in the passenger door drivers side when I picked it up. I immediately called the company to report the damage, but their response was appalling. They were completely unhelpful, refused to take responsibility, and showed no willingness to assist in resolving the situation.
This is not the kind of service you expect from a business that is entrusted with the care of your vehicle. I would strongly advise others to be cautious and consider alternative parking options if you value your vehicle's condition and customer service.

Ground was muddy and full of pot holes whilst waiting for the minibus. Waited a good half hour for them to pick us up from airport. The minibus was absolutely filthy including the seats god help if anyone has white trousers on, our suitcase covers were stinking. On collecting our car the inside mat and side of bottom of doors were covered in dry mud i will never use this company again also why was my dashcam disconnected on the way to the airport I had to sit on my husbands lap and 4 other passengers were standing i think this is against the law but driver didn't care

On collecting my car this afternoon, it has numerous scratches on the front passenger door. Clearly new scratches, that were definitely not there before I left my car with this company. On reporting it to the manager before I left, which is what is stated to do in their policy. He argued that they are not responsible to damage to my vehicle as it’s the same as your car being damaged in an Asda car park. So basically saying that I left my car at its own risk of being damaged and paid for the privilege of it being scratched. Arrogant, rude and disgusting customer service. DO NOT USE THIS COMPANY if you want your car returned to you the way you left it!

Avoid using this service. Car park is a muddy stone area full of pot-holes. My car was retuned filthy and the driver left muddy footprints all over my door where he used his foot to open the drivers door.
Stones make it difficult to wheel the suitcases or a wheelchair, and the mud made the wheels on our suitcases filthy. We had to clean the wheels before taking the cases into the house.
Van driver was rude and arrogant. He refused to help less able people with their cases. Just stood there and watched. Lady behind the desk was miserable. This was 4pm on a Saturday afternoon.
Read the negative reviews from others and avoid. I wish I had read the negative reviews before booking. Learnt my lesson and will never use this car park again.

Avoid these people; their customer service is terrible and they hide behind disclaimer notices to avoid taking any responsibility for damage to vehicles left in their care.

My personal recent experience was that my vehicle was returned with a puncture and damage to the tyre. They disclaimed all liability and tried to hide behind a disclaimer notice that I had signed.

FYI - A disclaimer does not automatically remove your liability under consumer law, especially if you were negligent in your duty of care. Under the Consumer RIghts Act 2015, a business cannot contract out of liability for failing to provide a service with reasonable care and skill. Even though I signed a disclaimer, the law would consider whether or not it is "fair and reasonable". Blanket disclaimers do not work when negligence is involved.

It took me a few emails to get a response out of them and when I spoke - they argued that the puncture and damage could have occured prior to them looking after my car! Unlikely, as I would have been aware of any prior incident that caused such damage to my tyre, and the alloys!

They could have sorted this out for me by paying for the cost of the tyre puncture repair, which is what I requested. Quite frankly it beggars belief that a business of their size could not find it in themselves to resolve this matter and prevent reviews like this.

I will now contact Trading Standards and see what they have to say!

The lady in the cabin was unclear and rude, she slammed the phone down on me when I rang to complain.the driver made a joke about my back injury and slammed my bag in the back of the car

After reading bad reviews I thought I’d share mine .. I’ve just arrived at Bristol Airport having dropped my car at the airport Tavern I was met by a lovely lady who showed me to my car parking space. I then booked my keys in at the office and was met by another lady that was really friendly and I hopped on the mini bus and I’ve been dropped to the airport no problems at all and super friendly.

I've read some other (negative) reviews and thought I'd share an excellent recent experience.

We flew into BRS yesterday, called the office; there was a bus waiting which we boarded and got taken back straightaway. The car was easy to find and we got home in record time.

Maybe it is harder to get collected if it is a busy period, but I've waited over five minutes in the cold outside the 'meet and greet' hut at the airport and paid considerably more to get wet.