Airsoft World Reviews 

1,970
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping, noting that their orders arrive promptly and always in pristine condition. People also highlight that the staff members are extremely friendly, highly knowledgeable, and always ready to provide helpful answers to any questions. Buyers find the online store very easy to navigate when placing their purchases without encountering any trouble whatsoever. Some reviewers were not happy with occasional delivery delays and frustrating courier issues. Consumers frequently mentioned experiencing unexpected transit setbacks, late parcels, or sometimes expensive shipping fees tied to the external delivery service.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredibly fast shipping... See more

Product

Clients share positive opinions on product quality, highlighting that items arrive properly packed, in... See more

Staff

Users describe positive interactions with staff, finding them professional, knowledgeable, and helpful.... See more

Service

Customers had positive experiences with service, expressing satisfaction and noting that they will definitely... See more

Order

People report positive experiences with order, highlighting smooth transactions and fast delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue, which took a few days to resolve, but we did resolve it to my satisfaction (ok, it was my inability to read) I'm happy to continue to use them as the lads were professional and h... See more

Rated 5 out of 5 stars

Never had an issue with Airsoft world, normally cheaper than other sites. Would always check them before looking elsewhere if something wasn't in stock. Item is delivered exactly when expected

Rated 5 out of 5 stars

I purchased a very expensive replica from Airsoft World and almost immediately experienced problems with it. When I contacted them, they offered to have a look to see if they could diagnose the issue... See more

Rated 5 out of 5 stars

Fantastic service all round. Website easy to use, kept updated on my order, tracking code sent promptly and item arrived extremely fast. Item itself was perfect too. Will be using airsoftworld again!


Company details

  1. Adventure Sports

Written by the company

Airsoft World are a wholesale distributor of airsoft sports products, bb guns and all associated parts and accessories. Airsoft World have one of the most professional technical advice and gun repair departments in the industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,970)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On target!!

Intiuative web site.. plenty of product information..dealt with them many times before.
Great packaging!! Very fast delivery.. lovely item.. will deal with you again soon.thanks !!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

I made an order online for delivery

I made an order online for delivery, straightforward process kept me up-to-date and informed on status and delivery was quite quick. I ordered on Sunday and had my order on Wednesday. Greats job and thank you to all involved in the process 👍🏻

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Only get in touch when they want your money

Had some pistol grips in the basket, had an email within 5 minutes asking if I'd complete the purchase and to email back if I had any questions. I replied asking if they'd fit on my pistol to which they 100% guaranteed they'd fit without any issues. Phoned up and was told to send a picture of the issue and they'd organise a refund. It's been a week and no response. Would not recommend.

March 24, 2025
Unprompted review
Airsoft World logo

Reply from Airsoft World

Hi Andy,
Yes, our apologies for that. My colleague was indeed under the impression they would fit but he was obviously mistaken so totally our fault.
I can see a return was authorised on the 26th March and you were emailed to advise, however there's no record of the grips being returned?

Regards,
Airsoft World

Rated 1 out of 5 stars

Inadequate packaging cost me dearly…

Order of two tubs of heavy sniper BBs was inadequately packaged in just a brown envelope.
The result was that the envelope ripped somewhere between the shop and delivery to me and there was only one tub in it when delivered.
Ended up paying just over £56 for one tub of a thousand BBs.
No recourse because how do I prove it? The postman had scarpered before I realised the bag was ripped and half my order was missing.

February 6, 2025
Unprompted review
Airsoft World logo

Reply from Airsoft World

Hi Steve,
Sorry to hear you had an issue with a delivery from us. The bags we now use are very thick and strong, so for Royal Mail to have ripped it open took some doing!
Always in the first instance, you should contact the company who provided the goods (us in this instance) to allow them to talk you through how we go about trying to claim from the courier as soon as an issue arises.
With Royal Mail, we need pictures of the torn packaging before you open it and if there was a broken tub inside, a pic of that showing the damage and what it was.
If you have those, please send the pics ASAP and contact us by phone so we can start a claim as we only get 5 working days to start a claim and we do clearly advise within our T&Cs to contact us within 3 days of delivery. And your package was delivered on the 6th...

Rated 5 out of 5 stars

Thank you for your great service

Thank you for your great service! I'm so impressed with the Northeast Sten MKII. I read about it in reviews and now finally handling and shooting it...it completely exceeds my expectations!

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Parcel didn't arrive

Parcel didn't arrive
Ordered around £230 in parts got this email about how the delivery arrived and for asking about my experience yet I haven't received anything

February 4, 2025
Unprompted review
Airsoft World logo

Reply from Airsoft World

Hi Cameron,
So we can clearly see from the tracking that you received it on the 5th of February, the day after you posted the Trustpilot review.
It is sometimes the case that the automated emails go out before you receive your items, especially if there is a weekend involved, so if you can re-rate the review based on the actual service provided it would be appreciated.
Alternatively, if there was an issue with DPDs delivery that you were not happy with, you should be able to find them on Trustpilot also :)

Regards,
Airsoft World

Rated 5 out of 5 stars

Excellent service

Excellent service! I had an issue with one item I ordered and Airsoft World sorted my issue within 24hrs!! That’s service! I wish more companies stood by their wares like this.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

New Customer.

This is my first purchase from Airsoftworld & I am very happy the price of the item was very reasonable and shipping was fantastic tracking details were sent shortly after purchase. The item itself VFC PPK was better than initially expected. Overall very satisfied with my experience with Airsoftworld. 🙂

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, all equipment is well priced. They even called me to make sure I hadn't made a mistake (connection type) with the batteries I had ordered.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great shop, top notch!

Great shop, I made quite a few orders separately then realised I could save cash by asking them to send all as one order. No problem at all. Goods arrived very quickly and well packed All the guns I ordered work perfectly. The add ins just made the whole experience even better.

January 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look