I had an issue, which took a few days to resolve, but we did resolve it to my satisfaction (ok, it was my inability to read) I'm happy to continue to use them as the lads were professional and h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Airsoft World are a wholesale distributor of airsoft sports products, bb guns and all associated parts and accessories. Airsoft World have one of the most professional technical advice and gun repair departments in the industry.
Contact info
4 Main Street, KY4 8AJ, Crossgates, United Kingdom
- 0333 3449 555
- sales@airsoftworld.net
- www.airsoftworld.net
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick to get in touch and let me know…
Quick to get in touch and let me know about an item they thought they had but didn’t and gave me other options. Keep up the great work as I’ve never had a complaint and completely trust these guys.
On target!!
Intiuative web site.. plenty of product information..dealt with them many times before.
Great packaging!! Very fast delivery.. lovely item.. will deal with you again soon.thanks !!
I made an order online for delivery
I made an order online for delivery, straightforward process kept me up-to-date and informed on status and delivery was quite quick. I ordered on Sunday and had my order on Wednesday. Greats job and thank you to all involved in the process 👍🏻
Only get in touch when they want your money
Had some pistol grips in the basket, had an email within 5 minutes asking if I'd complete the purchase and to email back if I had any questions. I replied asking if they'd fit on my pistol to which they 100% guaranteed they'd fit without any issues. Phoned up and was told to send a picture of the issue and they'd organise a refund. It's been a week and no response. Would not recommend.

Reply from Airsoft World
Super fast delivery
Super fast delivery, great communication, with links to tracking.
Shop assistant were helpful
Shop assistant were helpful
And engage conversation with customer
I had a broken Magazine on delivery
I had a broken Magazine on delivery, and they quickly responded and delivered the replacement upon the next day :)
Amazingly fast delivery
Amazingly fast delivery -- placed order on Saturday, received delivery the next day on Sunday.
Quick, speedy and professional with great customer service
Quick and speedy and professional, have been using these guys for years now and will continue my bussiness with them for the foreseeable .
Best Airsoft shop around
Best Airsoft shop around
Staff are always friendly and welcoming.
great skilled techs who are very knowledgeable, helpful and all round nice guys
Inadequate packaging cost me dearly…
Order of two tubs of heavy sniper BBs was inadequately packaged in just a brown envelope.
The result was that the envelope ripped somewhere between the shop and delivery to me and there was only one tub in it when delivered.
Ended up paying just over £56 for one tub of a thousand BBs.
No recourse because how do I prove it? The postman had scarpered before I realised the bag was ripped and half my order was missing.

Reply from Airsoft World
Thank you for your great service
Thank you for your great service! I'm so impressed with the Northeast Sten MKII. I read about it in reviews and now finally handling and shooting it...it completely exceeds my expectations!
Parcel didn't arrive
Parcel didn't arrive
Ordered around £230 in parts got this email about how the delivery arrived and for asking about my experience yet I haven't received anything

Reply from Airsoft World
Great company
Great company, shopped here many times and very happy every time
Great communication speedy delivery…
Great communication speedy delivery items exactly as described another great transaction
Excellent service
Excellent service! I had an issue with one item I ordered and Airsoft World sorted my issue within 24hrs!! That’s service! I wish more companies stood by their wares like this.
New Customer.
This is my first purchase from Airsoftworld & I am very happy the price of the item was very reasonable and shipping was fantastic tracking details were sent shortly after purchase. The item itself VFC PPK was better than initially expected. Overall very satisfied with my experience with Airsoftworld. 🙂
Fantastic company
Fantastic company, all equipment is well priced. They even called me to make sure I hadn't made a mistake (connection type) with the batteries I had ordered.
Great shop, top notch!
Great shop, I made quite a few orders separately then realised I could save cash by asking them to send all as one order. No problem at all. Goods arrived very quickly and well packed All the guns I ordered work perfectly. The add ins just made the whole experience even better.
Support line was very helpful
Support line was very helpful and answered quickly and put my worries at ease
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







