I usually wait to write a one star review. I try to send emails first or talk to a person on the phone. If nothing helps, a one star review is your last resort. I placed an order, after 3 weeks it was... See more
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See what reviewers are saying
Simply a very good and reliable shop for aircraft parts. Due to its location in the Czech Republic, AirTeam has an unbeatable price advantage. Let's take advantage of this while we still can. The com... See more
BEWARE: they NEVER refund! A Trig TY96 has been ordered as labelled "Available" on their website. Unfortunately, it is in fact not "available" but on back order with a 6-7 weeks delay, "maybe longer"... See more
I recently purchased the David Clark H10-13.4 Headset, and I couldn't be happier with my choice! The audio quality is crystal clear, the noise reduction is impressive, and the headset is extremely com... See more
Company details
Information provided by various external sources
Continuous innovation and rapid transformation have been themes throughout AIR TEAM's history, which the company traces to the year 2008 with the opening of the first shop with pilot supplies and aircraft parts in Brno, Czech Republic. The company built its reputation primarily as a reliable supplier of pilots, pilot schools, aircraft services and OEMs. Throughout its history, AIR TEAM has expanded its offerings and capitalized on evolving management trends and technologies to benefit its clients. The company pioneered multi-language/currency e-commerce solutions for a cross border European market, providing European customers the closest possible link between the manufacturer and the user. Today AIR TEAM is a major European distributor of pilot supplies and aircraft parts, EASA certified provider of avionics integration services and prime contractor of government special mission projects with more than 10000 clients in more than 25 countries. Combining unparalleled experience, comprehensive capabilities across all aviation segments and extensive cooperation in research with technical universities, AIR TEAM helps clients to improve their mission effectiveness and increase their performance.
Contact info
Masarykovo náměstí 354, 664 71, Veverská Bítýška, Czech Republic
- +420 725 508 058
- airteam@airteam.cz
- www.airteam.eu
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
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Very good expérience with Air Team
Very good expérience with Air Team. Reliable, fast delivery. The product is conform as ordered.
October 13, 2023
Quick delivery and a good price
September 26, 2023
Perfect processing
There is not much to say besides that all went perfectly fine, again.
Fully recommendwd from my end, thanks a lot!
September 25, 2023
Original part, perfect quality
Shipment was as promised, reasonably fast. Part was original (with BOSE certificate) and fit my A20s perfectly, installed in 2 minutes without prior experience.
September 21, 2023
Extremely helpful!
The only shop all over the place that was able to deliver parts for my Telex headset!
The people at AirTeam were extremely helpful in the process - thanks guys!
September 18, 2023
Seamless shopping process, hassle-free delivery
Seamless shopping process, hassle-free delivery.
September 18, 2023
Very good and fast service.
September 11, 2023
Excellent service but very expensive shipping
Fairly quick delivery, item is as described. Shipping is astonishingly expensive, however. I was in a hurry, paid it, but this will be a barrier for me for any purchase not done under time pressure.
September 11, 2023
Fast and reliable!
September 5, 2023
Easy to work with 10/10!
Easy to work with, very helpful and solution orientated. 👌🏻
Have been back and will be back again!
August 30, 2023
Exceptional shipping experience
Exceptional shipping experience, David Clark headphones arrived at the right time and without damage, great purchase!
August 22, 2023
Great service!
I received a competent reply concerning item that was not in stock (MGF Kneepad). The item arrived within the proposed timeline. Given that it had to be ordered from the US, a very reasonable time. Thank you!
August 15, 2023
fast delivery
August 7, 2023
Delayed but professionally handled
Parts availability was pushed back several weeks from the initial projected date but communications were professional and very friendly. I will order again.
July 24, 2023
Did not receive the goods
Did not receive the goods. The selected logistic provider DPD/Bartolini says they did not find the address...which is a big company with 24h reception service, so kind of difficult not to find. No phone call received for update or assistance to find the address. Calling DPD local service center spent 30 minutes twice on the phone with nobody answering. Went in person at the provider site, they did not find the package. For a 400€+ value package i expected a far more efficient service.
Adding - Despite my regrets i still did not receive the goods. Called the logistic provider DPD and no idea where the package is... directionally in transfer between two sites. Very poor service overall.
2nd adding - still not received goods, nor any advise from you or logistic supplier. My feedback of issues in delivering was given days ago but I assume it was ignored.
July 23, 2023
Reply from AIR TEAM
Good morning,
thank you for your review, we are sorry to hear you weren't satisfied with our service.
Unfortunately, we have not received any e-mail from you about this delivery problem. We always solve problems like this with shipping companies. If you need help, please contact us at our e-mail address airteam@airteam.eu. We will sort it out and help you find this package.
Regards AIR TEAM
Dear Sir,
till this day, we did not receive single email from you. I understand, that it might be frustrating that there are issues with the delivery company, which is as you may know, completely out of our hands.
Please, contact us with details on our email and my colleague will gladly try to help you out and contact DPD to find a solution.
Michal Teplý
Director of Operations
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