I usually wait to write a one star review. I try to send emails first or talk to a person on the phone. If nothing helps, a one star review is your last resort. I placed an order, after 3 weeks it was... See more
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See what reviewers are saying
Simply a very good and reliable shop for aircraft parts. Due to its location in the Czech Republic, AirTeam has an unbeatable price advantage. Let's take advantage of this while we still can. The com... See more
BEWARE: they NEVER refund! A Trig TY96 has been ordered as labelled "Available" on their website. Unfortunately, it is in fact not "available" but on back order with a 6-7 weeks delay, "maybe longer"... See more
I recently purchased the David Clark H10-13.4 Headset, and I couldn't be happier with my choice! The audio quality is crystal clear, the noise reduction is impressive, and the headset is extremely com... See more
Company details
Information provided by various external sources
Continuous innovation and rapid transformation have been themes throughout AIR TEAM's history, which the company traces to the year 2008 with the opening of the first shop with pilot supplies and aircraft parts in Brno, Czech Republic. The company built its reputation primarily as a reliable supplier of pilots, pilot schools, aircraft services and OEMs. Throughout its history, AIR TEAM has expanded its offerings and capitalized on evolving management trends and technologies to benefit its clients. The company pioneered multi-language/currency e-commerce solutions for a cross border European market, providing European customers the closest possible link between the manufacturer and the user. Today AIR TEAM is a major European distributor of pilot supplies and aircraft parts, EASA certified provider of avionics integration services and prime contractor of government special mission projects with more than 10000 clients in more than 25 countries. Combining unparalleled experience, comprehensive capabilities across all aviation segments and extensive cooperation in research with technical universities, AIR TEAM helps clients to improve their mission effectiveness and increase their performance.
Contact info
Masarykovo náměstí 354, 664 71, Veverská Bítýška, Czech Republic
- +420 725 508 058
- airteam@airteam.cz
- www.airteam.eu
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
June 15, 2023
Quick and timely tracking…
Quick feedback and timely tracking status. Very reliable service!
June 1, 2023
Still NO delivery of the ordered goods
Still NO delivery of the ordered goods. All goods was ordered as ON STOCK at 1.6.2023 and payed immediatelly.
June 1, 2023
Reply from AIR TEAM
Dear Marián,
thank you for your review, we are sorry to hear you weren't satisfied with our service.
Unfortunately we had some issues in our system and even tho your order was invoiced to dispatch, it did not appear in our warehouse. We already processed your order and are immediately shipping today.
Once again we are sorry for any inconvinience this may have caused you.
Kind Regards,
Simona
Great Job
Great Job. Fast shipping. Soon or later I’m sure I’ll be back here. Thanks again. Cheers
May 15, 2023
Money refund
As I asked, an item was removed from my order since it wasn't available. But Airteam didn't refund my money back, however, I asked them in e-mail.
May 18, 2023
Reply from AIR TEAM
Dear Gábor,
thank you for your review, we are sorry to hear you weren't satisfied with our service.
We have returned your payment within 14 days, but unfortunately we didn't notice that our bank rejected the payment.
We have already refunded the money back to your account.
In case of any other issues please feel free to contact us on airteam@airteam.eu
Regards AIR TEAM
Fast service at a good price.
May 9, 2023
Very Fast delivery
May 1, 2023
Great service
May 2, 2023
Shipment arrived on time
delivered without a problem, services in order, the shipment arrived on time
April 19, 2023
Perfect
Thank's a lot for the rapidity and your professionalism.I recommand this seller.
April 16, 2023
The worst support I ever experienced.
The worst support I ever experienced.
No answers to e-mails.
No answering to phone calls.
This company is not professional at all.
Sorry for one star, should be minus 10
April 29, 2023
Unprompted review
Reply from AIR TEAM
Good morning, thank you for your review, we are sorry to hear you were not satisfied with our service.
Our colleague answered to all of your e-mails, but It seems all of them were bouncing back to us. You have therefore received no response. For this reason, we have not been able to process your request as quickly as necessary.
We truly apologize again for this misunderstanding.
Regards AIR TEAM
perfect transition
March 26, 2023
Great service and communication
March 12, 2023
great products with good prices
great products with good prices. quick response for you're questions
February 21, 2023
all correct and fast.
February 12, 2023
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