I usually wait to write a one star review. I try to send emails first or talk to a person on the phone. If nothing helps, a one star review is your last resort. I placed an order, after 3 weeks it was... See more
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See what reviewers are saying
Simply a very good and reliable shop for aircraft parts. Due to its location in the Czech Republic, AirTeam has an unbeatable price advantage. Let's take advantage of this while we still can. The com... See more
BEWARE: they NEVER refund! A Trig TY96 has been ordered as labelled "Available" on their website. Unfortunately, it is in fact not "available" but on back order with a 6-7 weeks delay, "maybe longer"... See more
I recently purchased the David Clark H10-13.4 Headset, and I couldn't be happier with my choice! The audio quality is crystal clear, the noise reduction is impressive, and the headset is extremely com... See more
Company details
Information provided by various external sources
Continuous innovation and rapid transformation have been themes throughout AIR TEAM's history, which the company traces to the year 2008 with the opening of the first shop with pilot supplies and aircraft parts in Brno, Czech Republic. The company built its reputation primarily as a reliable supplier of pilots, pilot schools, aircraft services and OEMs. Throughout its history, AIR TEAM has expanded its offerings and capitalized on evolving management trends and technologies to benefit its clients. The company pioneered multi-language/currency e-commerce solutions for a cross border European market, providing European customers the closest possible link between the manufacturer and the user. Today AIR TEAM is a major European distributor of pilot supplies and aircraft parts, EASA certified provider of avionics integration services and prime contractor of government special mission projects with more than 10000 clients in more than 25 countries. Combining unparalleled experience, comprehensive capabilities across all aviation segments and extensive cooperation in research with technical universities, AIR TEAM helps clients to improve their mission effectiveness and increase their performance.
Contact info
Masarykovo náměstí 354, 664 71, Veverská Bítýška, Czech Republic
- +420 725 508 058
- airteam@airteam.cz
- www.airteam.eu
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
January 18, 2023
Great headphones.
January 11, 2023
Everything was fine …
December 22, 2022
Aviation marketplace and great prices
Great selection of general aviation products at competitive prices.
Dpd shipping to Milan area took about a week.
Highly recommended.
December 5, 2022
I’m an Air Team regular client.
I’m an Air Team regular client.
I am very pleased with their services.
In particular, I appreciate their attention to ensuring that deliveries are made without difficulty or delay. A real after-sales service.
A really good team.
December 11, 2022
Excellent!!!!
November 10, 2022
defective instruments and poor administration
Parcel sent with defective instruments. The scale for the VFR map was bent badly along the lines.
Not only that, they also gave the wrong phone number and the delivery company could not contact me and had unsuccessful delivery. So I had to go to their depot to get the parcel which is at the very outskirts of the city. So I am not satisfied at all.
November 17, 2022
Reply from AIR TEAM
Good morning, thank you for your review, we are sorry to hear you weren't satisfied with our service. Unfortunately we haven´t received any claim from you or any e-mail regarding defective instruments.
Your order was placed trough our e-shop, so we used phone number you have indicated online.
In case of any other issues please feel free to contact us on airteam@airteam.eu
Regards AIR TEAM
Lightspeed Sierra
Not much to say, everything went absolutely perfect. Would recommend 100%.
June 1, 2022
Good service
I bought a pilot bag arrived with a damaged zipper the customer service has been cooperative I’m awaiting a new one.
Just updated my review, the customer service followed through and sent me a new bag at no extra cost including shipping. Over 2 years now using the bag and I’m happy.
October 17, 2022
Reply from AIR TEAM
Dear Sir, thank you for your review, we are sorry to hear you weren't satisfied with our service. However, we received your claim on Friday. My colleague will contact you today with instruction how to proceed to resolve this claim. The damaged bag will be replaced with a new one. Regards AIR TEAM
I was waiting to recieve my order for almost 3…
I was waiting to recieve my order for almost 3 months, and I was the one proactively reaching out to Air Team asking what went wrong.
Explanation was that they are waiting for the last item (out of 7 items I have ordered) to be shipped to them from the seller in the US.
Firstly, while I was placing the order all was ‘in stock’
Secondly, Air Team could have sent me 6 items imediatelly, and remaining one when it arrives
Thirdly, in the end I wasn’t offered any discount, only an apollogie putting blame one someone else.
UPDATE - yes, all my emails were answered by your kind employee, but only after I have reached out to your customer service. When parcel waiting time seemed too long. Sorry, not my problem if you have had an issue with the supplier. In that case you could of eached out and say ‘look, sorry but there’s been a delay’. Or maybe by asking if only one out several items was unavailable would I accept only items that are available. Or send 2 shipments separatelly… I don’t know. But this was unaceptable.
And if someone goes through your replies on low-rated reviews - it seems it’s always someone elses responsability but yours.
Setting up the business process is your job, and following up on your comments - it seems like you collect money, order items via e-bay, and resell them.
Really really bad experience.
October 21, 2022
Reply from AIR TEAM
Dear Sir, thank you for your review, we are deeply sorry to hear you weren't satisfied with our service. All of your emails were answered by our employees with information about delay as well. The part we were waiting for was not in stock when you placed the order. The delivery took longer on suppliers side, that's completely true and we are sorry for that. Regards AIR TEAM
Very good buying experience
Very good buying experience. Large catalogue from where you can find what you need.
Just bit expensive the shipping cost.
October 3, 2022
Poor communication
I ordered an item in stock that was supposed to be shipped immediately and it arrived in over a month. The reason was that someone overtook me with the payment. I give a low rating because of poor communication from the store. I often had to ask what the status of the order was and why the order had not already been sent. The store itself did not inform and it was necessary to ask about everything.
August 10, 2022
AIRTEAM - Great service
Great service, fast delivery, great prices! Definitely will recommend!
October 7, 2022
Fast delivery
Fast and not really expensive delivery of spare parts for my old headphones. Thanks!
September 9, 2022
I needed a new battery
I needed a new battery , AirTeam was the only one able to deliver quickly. Perfect service , fast delivery, perfectly working.
September 8, 2022
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