I usually wait to write a one star review. I try to send emails first or talk to a person on the phone. If nothing helps, a one star review is your last resort. I placed an order, after 3 weeks it was... See more
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See what reviewers are saying
Simply a very good and reliable shop for aircraft parts. Due to its location in the Czech Republic, AirTeam has an unbeatable price advantage. Let's take advantage of this while we still can. The com... See more
BEWARE: they NEVER refund! A Trig TY96 has been ordered as labelled "Available" on their website. Unfortunately, it is in fact not "available" but on back order with a 6-7 weeks delay, "maybe longer"... See more
I recently purchased the David Clark H10-13.4 Headset, and I couldn't be happier with my choice! The audio quality is crystal clear, the noise reduction is impressive, and the headset is extremely com... See more
Company details
Information provided by various external sources
Continuous innovation and rapid transformation have been themes throughout AIR TEAM's history, which the company traces to the year 2008 with the opening of the first shop with pilot supplies and aircraft parts in Brno, Czech Republic. The company built its reputation primarily as a reliable supplier of pilots, pilot schools, aircraft services and OEMs. Throughout its history, AIR TEAM has expanded its offerings and capitalized on evolving management trends and technologies to benefit its clients. The company pioneered multi-language/currency e-commerce solutions for a cross border European market, providing European customers the closest possible link between the manufacturer and the user. Today AIR TEAM is a major European distributor of pilot supplies and aircraft parts, EASA certified provider of avionics integration services and prime contractor of government special mission projects with more than 10000 clients in more than 25 countries. Combining unparalleled experience, comprehensive capabilities across all aviation segments and extensive cooperation in research with technical universities, AIR TEAM helps clients to improve their mission effectiveness and increase their performance.
Contact info
Masarykovo náměstí 354, 664 71, Veverská Bítýška, Czech Republic
- +420 725 508 058
- airteam@airteam.cz
- www.airteam.eu
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality and quantity of products were…
Quality and quantity of products were delivered in propper time and package.
Seperation between invoice adress and delifery adress did not work.
September 22, 2022
Excellent communication
Excellent communication, wide range of goods, great customer service...
August 29, 2022
Pro Team
The order I gave arrived more then 3 month later, but it wasn't the fault of Air Team it was manufacturers.
The order was handled professionaly and the communication was good. I will use the service again.
Thank you
September 2, 2022
Good order processing, status updates missing
I placed my order and paid for it last November. The product was only certified in May, which was expected. However, there was no regular information about the shipping status once certification was obtained, and there was a two month (!!) delay from the time the manufacturer said the order was shipped to Air Team and when Air Team shipped it to me. At the end, I received the impression that email enquiries were needed to keep delivery moving forward.
August 27, 2022
Reply from AIR TEAM
Dear Sir,
thank you for your review and I am sorry if you were not satisfied. However, the unit was originally announced to be shipped 11.7. to our US warehouse by the manufacturer, but in reality, shipped 16.7. Once received to our US warehouse, we have shipped the unit to Europe and there was few more days delay at customs, which is sadly not something we could affect. We have received the unit 9.8. and shipped the same day to you.
I have contacted the manufacurer and asked for the explanation why did they informed you that the unit was shipped 2 months ago as that's simply incorrect.
Thanks for understanding,
Michal Teplý
Director of Operations
All went well
Ordered a logbook. It arrived on time. Will order more from Air Team when needed.
August 23, 2022
Perfect
Fast. Easy. Top product. Very friendly communication due to a payment issue from my side.
My first but not my last purchase.
August 8, 2022
stock of goods did not match
While ordering, it was indicated, that the article is in stock. After finishing the order and doing the prepayment, i get the message , that article is not in stock.
August 5, 2022
Very good and fast communication via…
Very good and fast communication via email. The item was sent very fast. It came to Germany in 4 days. I would recommend the seller
July 26, 2022
The shippment was slow
The shippment was slow. We needed the parts asap, and the shippment used about 2 weeks to arrive.
July 18, 2022
Recommendation
They are very kind.
Contact is perfect.
They are helpful.
I can only recommend .
July 7, 2022
Very good experience
Very good experience. Fast delivering. O will buy other products with them
July 6, 2022
good service
June 23, 2022
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