airtel.com.ng Reviews 2

Airtel as number one worst network. I bought their smart box router. At first I have issue and their is no customer support. I got it in Ibadan and traveled to ilorin. I reached to the lady that I thought it from. Only to tell me I'll need to come back to Ibadan from ilorin. And later chat then on Facebook they redirect me to harmony in ilorin when I get there, I was told to go back to where I got it without even any explanation. Later I start using my other airtel and the router sim card for little sub like 2gb, 3gb and the network will be okay. When there is spike in data I chat the lady and fortunately she replied me. I chat her with another number and she replied. I ask if there will be increased in the smart box data price and she said no. When I want to do it I saw 30k. And I still do it. Now since I do it. Their network is not okay. I nearly cried. WTF is this. 30k sub have on flight mode like 8 times. If you're reading this And you want to get any of there service just choose MTN that'll be okay.

Their customer care was, and is unavailable.
When you dial 111, there is just no way to click through and speak to a customer care agent.
They offer affordable internet though, in case you don't mind the nonexistent customer service.

ETA: The customer care eventually got back to me, after 2 months. My issue (SIM SWAP) was resolved over a month after my first interaction with them.
I am updating this review but on account of the delay, I unfortunately can't give them the maximum rating possible.