Airtransat Reviews 

Terrible customer service.
Impossible to call by phone.
No email contact
Used to be good value for money. Not anymore.

Flight cancelled, no communication, delayed for more then 4 hours. Can't reach anyone in customer service, can't check-in online. Worst service experience I've ever had.

Bunch of scammers.
Great prices offered on their website but impossible to book. 8 different credit or bank cards tried, all approved by card company but rejected by Air Transat.
Useless - avoid like the palgue!

Be prepared for long waits when trying to phone their contact agents in the UK. Ensure NO mistakes when booking online. They took £75 per flight to cancel a booking 3 weeks in advance. Still at least I got some money back! Cassandra was helpful.

Just like Ryanair, people SAY they will never fly with them again. BUT they do. REASON: PRICE. (One of the 7 Ps of the marketing mix) 😂

Do not again use this airline you will regret it
Consumer regulators should intervene nationally or Internationally and get them to provide customer support and answer complaints, do not book with them

Asked for the refund for the flight when refund was an available option,5 months have passed no email back, no phone call but literally they do not care whatsoever. Customer service phone number does not have an option to talk about refunds. Obviously . Avoid.

I purchased 10 tickets and have a small problem with check in. It is about 48 hours nonstop I am trying to contact with customer service. Yesterday I was 4 hours and 20 minutes on hold and at the final nobody answered.
Today I waiting for more than two hours, still waiting!!!
I sent few sms via Facebook messenger, same: not answer!
I have never seen a business like this!!

I booked a flight for the first time with air Transat and was worried after reading reviews but it was actually a smooth experience. I never needed to contact them so that may be why I didn’t have any issues. I was able to check in online and choose my seat at no extra cost. The flight was comfortable and the crew was very helpful. There is a meal included for flights to and from Europe. The price of my ticket was very competitive and it was a direct flight. I will 100% use them in the future.

If I could leave negative stars I would. It was the worst experience I have ever had. They are not willing to work with you at all and take your money any chance they get. Not only were the employees checking us in useless but so were the phone lines. We had to prior notice of vaccination requirement and had to miss our flight. We were told that if we called the customer service number they would help us rebook with a small fee. After being on hold for 10 hours I was finally able to talks to someone and they let us know that they would not do anything and we would have to book a whole new flight. Terrible experience, never flying with them again. KLM is way more helpful and care about their customers. Would not recommend!

Voicing what other reviewers have said, Air Transat call centre/customer service is non existent. After waiting for hours, you still don't get a chance to talk to anyone. The option to add a suitcase before 24 hours so you can pay a little less was impossible to achieve on their website or app. I have been on the phone with them for 1h30+ and did not manage to speak with anyone. In my flight to Toronto from London, the cabin crew pointed out I could speak with the Air Transat people who would be waiting at the gate. I explained my issue about adding my suitcase for my return, and their answer was still you need to call this number, and they would pick up this Canadian number in 15 minutes. I said I couldn't call from Canada because I don't have a Canadian phone, and asked to call from theirs - of course the lady looked at her colleague nervously smiling and told me she wasn't allowed to do so. When speaking to people in the check-in area, they explained in most areas they are sub-contracted employees from Air Transat and they cannot help with anything else than paying for your luggage when you get to the airport 2h before your flight. It is IMPOSSIBLE to speak to anyone to sort out your problems - AVOID AT ALL COSTS!
Additionally, how ridiculous is it to charge extra for luggage on a trans-atlantic flight?
Furthermore, food in the plane is stingy and borderline inedible. Kudos to the cabin crew though, working in the s****y environment I am sure they put up with every day, they were quite lovely.

Sunday night here we left Canada on Wednesday, our luggage has yet to arrive. Transat knows where it is but still won't send it and their customer service is no longer communicating with us. I e pect we're looking at a law suit, but their fancy lawyers will win...

Zero stars. Customer service is absolutely useless no one is helpful. They made a mistake on my booking and now will not rectify it because they do not have a record of my conversation with the agent. It makes no sense. Eventually they use the it's policy we can't do anything. Unacceptable.

Tried to call them dozens of times over the past month and they simply never answer their phone. Not been able to speak to a single person, despite waiting hours on the line. Contacted them via social and they say you have to call to make changes and that's the only number. Don't even know if they actually exist. It's cost me hundreds of dollars now in phone charges and increased prices. Would complain, but they tell you to call...AVOID AT ALL COSTS.

Travel agent cancelled my ticket due to covid and should have credit. Air transat didn’t process it. Don’t answer phone to agents or customers. Absolutely diabolical. Never use it

WORST AIRLINE EVER. Spent two hours waiting to speak to someone who is extremely incompetent and will put you on hold again for trying to find something so basic. Don’t trust this airline terrible absolutely terrible

Air Transat moved my flight to an earlier time several weeks after booking, which messed up all of my reservations at the other end.
Several weeks later, Air Transat cancelled my club class reservation and offered to replace it for an economy seat. The refund that was offered did not reflect the cost difference between an economy seat and club class seat at the time of booking, which is daylight robbery.
I haven't been away in a while and travelling to America is a once in a lifetime experience, so I thought I'd treat myself, but Air Transat have done their best to ruin the start of my trip.
Make sure you book with a different airline as these people will mess you about. I wish I'd listened to the other reviews.

Air Transat call center/customer service is non existent. After waiting for hours, you still don't get a chance to talk to anyone. The option to add a suitcase before 24 hours so you can pay a little less was impossible to achieve on their website or app.(by the way don't bother to download their app. it's useless) they kind of want you to download their app. to be able to add a service as they mention on their website or while you wait for hours on the phone but once you download their app. it's still not possible to do it, so I uninstalled it as soon as I got back to my destination. Also I received all kinds of notices but only after I arrived ! What's the point ? I had internet access on my phone. So I had to wait 24 hours before to add it and it was much more expensive (maybe they do it on purpose to make more money ?). Employees don't seem to be trained properly as to what the test requirements are in such and such a case. When in the plane, the food was terrible, bread inedible. I hope I will never have to eat that again. They won't even give you a glass of wine or beer without paying extra (they used to), but the service is getting worse. I got my drink (just water) half an hour after the food. Unacceptable . Why so long ? I had trouble swallowing their food that's why I needed a drink but impossible to do both at the same time. Seat was not comfortable and small. I was asked 3 times where was my permanent residence, why ? No idea....I was coming back to Europe. Air Transat used to be much better but now it has become a disaster. I won't fly Air Transat anymore as long as we have other choices, which is the case now. Too bad, I used to like Air Transat but now I really have a bitter taste. Try hard to book another airline !

Such an awful airline with 0 customer service! How can they change the time of our flight so significantly twice and fail to tell us the second time around??

Is an email to notify your customers too much of a task for you? Absolute joke!!

I've spent near 3 weeks, calling most days, and being on hold from 2-8 hours of that insane "music" without ever speaking to a single person. (Admittedly, most days I hang up at 4 hours.)

I've sent Messenger messages for days. No response at all.

I've posted in Twitter, no response.

The website barely functions. It will take your money, give you endless error messages over and over and over, and then finally... mess up your booking.

Then the website says to call them for help. Re-read from the top ^.

I'm so sorry, our 'flight' was a complete non-starter. We tried to book online a flight from Calgary to Montreal and the system seemed to hang for ever with the 'transaction going through'. Tried two different credit cards (both working) and gave up in case one or other or both were debited at some future point.
We were going to book Montreal to London, but as other reviewers have said, trying to get through on line to speak to an agent is absolutely impossible. There really is no excuse for such appalling service. Either you offer a service or you don't. There's no point in a business model that overpromises and under-delivers like this.