Airwatch Store Reviews 

241
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful support team for providing prompt responses, clear communication, and resolving technical issues efficiently. Many people also highlight the modern design, long battery life, and overall satisfying performance of the products. Some reviewers were not happy with unexpected delivery delays and receiving faulty items that stopped working shortly after purchase. A few other people also felt that returning defective merchandise was complicated and expensive due to international shipping requirements. Additionally, a small group of consumers mentioned encountering poor material quality and difficulties with getting proper refunds.

What people talk about most

Product

Consumers find product experiences to be deeply divided, as some reviewers rave about fantastic quality,... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt responses, helpful... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the excellent sound, comfortable... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers noting that products arrived... See more

Response time

Reviewers highlight positive aspects of response time, noting that the support team answered inquiries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The headphones I bought for my daughter were faulty, but the customer service team have been brilliant. Great communication and have even offered to send out a replacement free of charge. The shippi... See more

Rated 5 out of 5 stars

Great company. Very good customer service with prompt responses regarding a damaged item. Really good products. Definitely recommend.

Rated 5 out of 5 stars

Customer service is great and the company cares about their customers and the products they provide.


3.8

Great

TrustScore 4 out of 5

241 reviews

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No history of asking for reviews

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3.8

All reviews

(241)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrific company

Horrific company. Didn't sent the correct product and having read other reviews I was not prepared to pay to send them back abroad. Trying to get my money back via my bank and got a host of threatening emails.

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible delivery

Terrible delivery, terrible service zero resolution. Comes from China so don’t be misled by the “Airwatch UK”.
I strongly suggest reading the other 1* reviews before purchasing
I’m now 15 days in to a 6-10 day delivery and according to tracking parcel has been at China airport for 5 days. No resolution or offer of replacing. Would avoid this company from my experience

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Sent the package efficiently & despite…

Sent the package efficiently & despite delivery issues have kindly agreed to send a replacement pair. Very fast replies from customer service. I can’t wait to receive the headphones and post another picture review wearing them !

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

100% would recommend

Would definitely recommend! The products are flawless and very high quality. Great sound and comfortable to wear. Item was shipped quickly with tracking. The customer service is wonderful too, I had a slight problem and they were able to respond to my query quickly and resolved the issue immediately. Very helpful service and super cute product! Nothing to complain about, thank you :)

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

I have had the worst experience with…

I have had the worst experience with this store. I ordered some headphones and they stated that they had been delivered when they were still in transit. Then, I did not even receive my parcel as it was not delivered to the correct address. When asking who I can complain to their customer service, there was no option to do so. They just push back my queries and blame it all onto the posting and think that it is not their issue. Very unprofessional.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I recently purchased these headphones, and I couldn't be happier! The sound quality is incredible—crisp highs and deep bass make every song come alive. They fit perfectly and are super comfortable, even during long listening sessions. The battery life is impressive, lasting me all day without needing a charge. Plus, the design is sleek and modern. Highly recommend these for anyone looking for a top-notch audio experience!

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and communicative

The company communication was brilliant to sort out an issue - they replied to me promptly and with consideration and were extremely helpful. Very satisfied with the service!

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered these for my son who was…

Ordered these for my son who was desperate for a pair of Apple ones and a friend recommended us to this site.

He was overwhelmed when he opened them o his 10th Birthday. Would highly recommend them and the design and comfort on the ears are amazing.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome headphones

Awesome headphones. My daughter is super happy with them. She hasn’t taken them off. Easy to set up. They work perfectly with all her devices.

October 5, 2024
Unprompted review

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