The headphones I bought for my daughter were faulty, but the customer service team have been brilliant. Great communication and have even offered to send out a replacement free of charge. The shippi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy
Very happy with my headphones, sound quality is amazing. customer service was professional and quick at replying. Would recommend
I purchase headphones from airwatch and…
I purchase headphones from airwatch and they are great.
After only using them 2-3 times my headphones just wouldn’t work so I email the air watch team and there customer service has been absolutely phenomenal, they responded in a timely manner and also offer support as well as help me sort out the issues I had.
I am so happy with their service and won’t hesitate to purchase another product.
Terrible service when it comes to…
Terrible service when it comes to requesting a refund ,all the products are send back to China and you need to pay to send items back(£20) plus I haven’t seen my refund in 3 months I will need to contact my credit card company to get my money back .Big mistake buying their products !!!
Ordered headphones for my daughter
Ordered headphones for my daughter, very happy with the product. Arrived on time and provided with tracking on the parcel too. Would highly recommend
Amazing Airwatch Pro
I purchased an Airwatch pro as a gift for my husband. He is absolutely delighted with the watch. He particularly likes the sleek design functionality and clarity of the screen and he would highly recommend this watch. Airwatch are an amazing company and go above and beyond with any queries or questions that you may have. Excellent efficient service.
DO NOT ORDER!!
DO NOT ORDER!!! Awful! They are not in France they are in China and when you receive your poor quality products that DO NOT work properly they say you need to return and pay for shipping which when I checked this afternoon from the UK is over £25.
Great customer service,
Great customer service,
Prompt replies to queries
A nice Valentine's Gift!
I purchased this watch as a Valentines Day gift for my husband, from the moment he opened it, he has really enjoyed using it.
The watch is easy to use, has a good alarm and the Step Counter is accurate. The supporting App allows him to add different watch faces too which is an added bonus.
All in all, it's been a good choice and my husband is considering getting the metal strap to use on evenings out. 😊
Brilliant customer service
Brilliant customer service. The watch we bought stopped working. Without quibble they sent a new watch out straight away.
First one arrived broken but quickly…
First one arrived broken but quickly dispatched new one
good customer Service
I was not happy with product so messaged them, response was quick and said they will send a replacement. Good Customer Service
There were difficulties with the…
There were difficulties with the product, but the support service promised to send a new product. I'm glad the issue will be resolved quickly
Great customer service
Great Customer Experience
I ordered a smart watch which arrived on time and the watch was exactly of great quality and what I expected. However the one I received had a fault measuring heart rate and they offered me a replacement without any extra costs. They were quick to respond via emails. If you want the best reasonable priced smart watch pliz get it from Airwatch Store. I highly recommend.
Good customer service
Good customer service, cool looking headphones with quick delivery
Good communications letting Mr know…
Good communications letting Mr know when item was despatched and progress on delivery.
Order never arrived
Order never arrived, I was told leave a good review and we will replace as a goodwill. Otherwise we won’t replace for you. Avoid!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








