I finally got my order in the mail after a month long of waiting. I was really worried that this was a scam, but thanks to some reassurance from users on YouTube and Reddit. I purchased the AOT ma... See more
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Review summary
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Reviews shaping this summary
The order did take a while, while processing, however once I messaged customer service they did reply quite quickly and properly explained to me how Second Reservation worked. The shipping was quick a... See more
Have ordered a few times and the pre order items do take a while to come. Have so far managed to receive all my items in good condition (including item that cost >700k Yen) except for 1 which they wer... See more
Company replied
I just received my package today 10/15/25 and it was in perfect condition!! However, it did take about a month or two to arrive due to delivery delayes. I ordered this plush on 7/31/25 and I waited ab... See more
Company replied
4.1
Great
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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I don't recommend anyone to shop there
I don't recommend anyone to shop there. I ordered several things in December. all were available. I waited until March but I didn't get any notification about my order. I then wrote to customer service myself to find out what was going on with my delivery. The answer said my things had to be picked up from an other Store and then dont know when.
strange because the products were available. Two months later I wrote again and I got exactly the same canned answer. After eight months I received a notification from PayPal that I would receive a partial refund. I was angry at that point. I wrote to customer service again to see if I could cancel the order. the answer was no. After 8 months I have now received half an order of which everything was available. I understand that you can't simply cancel orders. That's also on the website. But it's not my fault that something was advertised to me that didn't exist. I feel fooled. That would be the same if I buy a car with extras and I'm later told that the car doesn't exist but we'll send you the extras but you can't cancel the whole thing. have fun with it. What annoys me the most is that it was shown to me that the things were available and that no one wrote: hey, the things aren't there. You could have simply written a pre-order and it would have been ok if the items were no longer available. on the whole: never again. There are now so many other retailers that offer the same thing but have better service.
December 26, 2024
Unprompted review
Reply from Aitai☆Kuji
We sincerely apologize for the difficult experience you had with this order. We understand your disappointment, especially as the items showed as available at the time of purchase.
For the My Hero Academia Baseyard Tokyo collaboration, our team personally visited the venue multiple times, including both Tokyo and Osaka locations, in an effort to secure all requested items. Unfortunately, certain products, including the limited T-Shirt and Ballpoint Pen in your order, had already sold out at the event and were never restocked online as initially anticipated.
As noted in the product description, on-site collaboration items depend on availability at the venue, and if we are unable to secure them, affected orders are refunded after the event. While we hoped a later online release would occur, none was announced, and ultimately, a refund was issued so that customers would not be left waiting indefinitely.
We completely understand how frustrating this was, and it was never our intention for you to feel misled. Our team worked to obtain as much of the order as possible, and refunding the unavailable products was the last option we could offer under these circumstances.
We value your feedback and will continue improving our communication so that expectations are clearer from the start. Thank you for sharing your experience with us.
Happy with the service
I had pre order items that were sent at the due date and once it was shipped it came really quickly even though I am in France. I had a number to track my order and everything went fine ! The items were well wrapped, everything is perfect despite the long distance :)
Just a reminder for my follows europeans : please remember you probably will be getting taxes at the arrival, but it id to be expected but it still add a cost to the order (which totally doesn't have to do with AitaiKuji but it's important to take it into consideration)
I am really happy with my order !
August 5, 2025
Unprompted review
Reply from Aitai☆Kuji
Thank you for choosing to shop with Aitai☆Kuji, and we're so glad to hear you were satisfied with your purchase! We appreciate you including the information regarding possible import taxes as it is noted during checkout, but sometimes customers may miss this important note! We hope you will choose to shop with us again in the near future~
Safe page and authentic
The page was easy to navigate and use, very clear with waiting times, I found the item I was looking for that was sold out anywhere else. Plenty of good reviews gave me confidence I could get my item and was not a scam. The item came well packaged and arrived safe and sound! Now that I know this page is super safe, from payment to authenticity of the products and care for the package, I want to keep buying from it, as authentic anime merch, specially finding variety, is hard to find in my country.
July 22, 2025
Unprompted review
Reply from Aitai☆Kuji
We are very thankful that you chose to shop with us for the first time and that you were happy with your purchase! We always ensure all products are authentic and offer a wide variety of items so fans can get these exclusive items! We look forward to your next purchase with us and thank you for choosing Aitai☆Kuji for your anime and video game merch!
customer service and packaging
When I needed to update my address after making the initial preorder the customer service I received was quick and polite and my figure came in well packaged and in perfect condition.
August 2, 2025
Unprompted review
Reply from Aitai☆Kuji
We're glad that our Support Team was able to promptly assist you and that you were satisfied with your order! We look forward to assisting you again in the future with any orders you may place with us~
Best customer service
Claudia is the sweetest and always helpful with questions 🥰🥰
July 29, 2025
Unprompted review
Reply from Aitai☆Kuji
We're happy to hear that our Support Representative was able to assist you with any questions you had! If you have any other questions in the future, we look forward to helping you out again~
Great packaging
Great packaging! Box was safely packed, no dents or scratches. Came in less than a week too! Very worth the long preorder wait!
July 30, 2025
Unprompted review
Reply from Aitai☆Kuji
Thank you for leaving us a review and we're happy to hear your package was delivered safe and sound! Pre-orders take a while to process but are worth it in the end for customers who can enjoy their purchase! We hope you will continue to shop with Aitai☆Kuji~
This is a legit company, but takes so long for it to ship out
I finally got my order in the mail after a month long of waiting. I was really worried that this was a scam, but thanks to some reassurance from users on YouTube and Reddit. I purchased the AOT mayla skirt dress from this website since the original sellers had sold out at the time.
Audrey did a wonderful job at being honest with my emails and thank god that FedEx was transparent with me on this.
I want to take off one star is because it’s overpriced.
July 17, 2025
Unprompted review
Thankful for this service!
My order was delivered perfectly, in a sturdy yet compact packaging. I truly appreciate services like this exist. Most Japanese merch websites don't accept foreign credit cards and won't ship overseas.
Thank you!
July 16, 2025
Unprompted review
Reply from Aitai☆Kuji
We thank you for leaving us a review of your order experience! We're happy that your package was delivered in great condition, and always glad to be able to provide Japanese merchandise for all fans! We hope you will choose to shop with Aitai☆Kuji again soon~
Will never pre-order anything here…
Will never pre-order anything here again!
The Aerith music box was ordered on the second week of April 2024 and magically got cancelled last week (July 2025) after being postponed 3 times.
Funny enough, 7 days before the cancellation, they assured me everything was going well and thanked me for my patience....... I've waited 448 days to NOT receive this post surgery treat to myself, you are very welcome.
On the second postponement in November, I politely asked if one of the items I ordered at the time could be cancelled, but the answer was 'no, we do not do refund'.
Well a more accurate sentence would be: 'We do not do refund when it's not convenient for us'.
So, since the surprising and unexplained refund of the Music Box, I have received no communication, no explanation, no apologies, no commercial gesture and frustratingly no answer to my emails since.
I suspect my box is now being sold on Ebay from a member of their team and my interactions with them have demonstrated that nothing they will say can be trusted.
Do yourself a favour, look everywhere else and think twice before purchasing with them.
July 16, 2025
Unprompted review
Reply from Aitai☆Kuji
We are truly sorry for the frustration and disappointment this situation has caused, especially after such a long wait. We completely regret that we weren’t able to meet your expectations, both in the outcome and in how we communicated with you throughout the process.
The Aerith music box faced multiple delays due to a defect that affected the playback speed from its original release back in March 2025, which unfortunately led to a production shortfall. While we had originally been assured that our reservations would be fulfilled, we were later informed that we would not receive enough stock to cover all customer orders. This final decision came suddenly and left us with no option but to refund some customers, including yourself.
While the issue originated with the manufacturer, we take full responsibility for the lack of transparency and follow-through on our end. Your request deserved a timely, thorough response, and it’s clear we failed to provide the level of care and communication you had every right to expect.
We also understand how the earlier refusal to cancel one item, followed by a surprise refund on another, felt inconsistent and frustrating. Our policies were created to follow manufacturer restrictions, but we recognize how they can come across as inflexible, and we will be reviewing them in light of your experience.
Lastly, we want to firmly assure you that no canceled items are resold on third-party platforms by our team. We understand how this situation may have led to suspicion, but that’s not something we engage in or allow.
We once again apologize for the outcome of the situation and value your feedback as we’re taking this seriously as we work to improve how we manage long-term pre-orders and delays in the future.
Reply from Aitai☆Kuji
Thanks for always choosing to shop with Aitai☆Kuji! We look forward to helping you with any future orders you may have again with us!~
Great Customer Service
Claudia was amazing to assist me with my question, it helped me alot, such amazing customer service, it has been awhile since i last pre-ordered from here i had a wonderful experience the first time, this will be my second time from pre-ordering from them.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
July 11, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for choosing to shop with Aitai☆Kuji again! We're always glad when customers return to shop with us with a better experience than before! Feel free to always contact our Support Team who will be more than happy to help with any questions you may have~
Arrived surprisingly fast!
Really easy to order and fast shipping. Box arrived nice and secure.
Thank goodness there's somewhere we can get all these lotto prizes overseas! 10/10 will order more.
July 11, 2025
Unprompted review
Reply from Aitai☆Kuji
We're always happy to hear when we can provide Japan-exclusive merchandise for fans abroad! Thanks for leaving us a review of your order and shipping experience with us! We hope to help you again soon~
Preorder cancelled over a year later
I preordered the Aerith Music Box on 2024/05/05 and got a cancellation notice today, over a year later, with a refund. Unfortunately I can't really obtain this item anymore, as only scalpers are selling this item for over 5x the original price now. I wish I had ordered from other channels then I might have received the item. Support did not really reply to my emails after a business week.
For other items that are not so highly rare/sought after, I think this can be a good place to buy, but I don't think I can trust this store again. I received the other small items that I ordered, and I think those were well packaged.
July 10, 2025
Unprompted review
Reply from Aitai☆Kuji
We sincerely apologize that your experience with us was affected by the cancellation of the Aerith music box. This item faced unexpected and significant production delays due to issues with the music playback speed. While we initially believed our full reservation would be fulfilled, we were later informed—closer to the release date—that only a portion of our order would be supplied.
Our Product Acquisition Team made every effort to secure additional units from other official Square Enix sources, but unfortunately, no additional stock was available. As a result, we had no choice but to issue refunds to those affected.
We truly regret the disappointment this caused and want to assure you that we did everything within our capacity to fulfill your order. Thank you for your understanding, and we hope to provide a smoother experience for you in the future.
Good customer service
Good customer service, good products. Packaging is always safe and durable. Thanks!
July 9, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review! We're happy to hear you were helped by our Support Team and satisfied with the delivery of your package! We hope you were happy with your purchase and look forward to helping you again~
I waited 10 MONTHS for my order :D
I waited 10 MONTHS for my order :D
I ordered the Clamp Exhibition merch in August 2024, since it was marked with "Release Oct/Nov 2024". After not hearing anything about my order by December, I contacted the shop. They told me that they couldn't get the merch yet, and will try again on the next possible date. In January/February 2025.
Okay, fine. I will wait I guess.
By March or April I contacted them again, since I was slowly losing interest in this order. They told me the same thing again. And I mean I really get it. Its exhibition exl. merch - BUT I asked to cancel the order, since I was going to visit Japan in May 2025 and could pick the stuff in shops by myself at this point. Just to be told that they don't offer cancelations/refunds. And that they will wait till May for the official release and that I will get my order in JUNE 2025!
At this point I was just pissed. I got the order in late June 2025. Ordering it in August 2024.
On top I had to pay 30€ taxes, making this whole experience just sad. I won't ever order again here.
I bet this shop is okay for merch that is available, but not for pre-order. Making customers wait for 10 months. I couldn't even be happy about my Clamp merch after this whole thing.
June 24, 2025
Unprompted review
Reply from Aitai☆Kuji
We humbly apologize for the delays that occurred with your order for the on-site Clamp Exhibition items. We completely understand your frustrations for the delays and would like to explain that on-site items often incur delays depending on the availability of the items that must be picked up at the time of the event.
We indicate an on-site disclaimer on product pages that indicates that if our team cannot pick up all items at the time of the on-site exhibit or event, they will be acquired from a general release that occurs at a later date after the exhibits have ended. Please refer to our "On-site (Events, Cafes, Pop-Up Store, etc.) Products" section in our FAQ for further information: https://aitaikuji.com/faq/.
The exhibition started in Tokyo, and we received a very high number of orders, we must pick up items based on the earliest order date. Due to strict purchase limits for items, it takes our team multiple visits, including reserving dates, to acquire products. When not all items can be picked up at the time of the initial exhibit, our team will then wait for the Osaka exhibit.
Unfortunately, this situation affected your order to which it was then secured from the general release which items were released at the end of May 2025. From the release date, shipments take 1-2 weeks to deliver to our warehouse from the suppliers to as the package took longer than usual to ship due to the high number of processing exhibit orders.
We apologize for the delays that greatly affected your order experience and try our best to make sure all orders are completed based on the pickup and general release system all exhibits have. We hope for your understanding and hope you may shop with us again in the future!
Really good!
The Aitai☆Kuji team was very communicative and was very helpful on lettingme know the updates on the package! When the preorder shipped it came very quickly!
June 30, 2025
Unprompted review
Reply from Aitai☆Kuji
We're so happy to hear that our team was able to keep you updated and that your order arrived quickly! We truly appreciate your support and look forward to serving you again soon~
I’ve been eagerly awaiting this musics box
I’ve been eagerly awaiting this music box for a while now. Aitai kept me up to date with shipping, wrapped the item with care ensuring it would arrive in perfect condition.
July 1, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for sharing your review! We're glad to be able to ensure all packages are protected for a safe delivery. We hope you were happy with your purchase and look forward to you shopping with us again~
Product didn't look as advertised
First time placing an order with Aitai Kuji and the product I purchased did not look like what was advertised, and I'm disappointed. I didn't mind the waiting since the item was As-order Basis and that's completely fine - it's something I'm used to, not my first waiting rodeo. But I was excited and trusted that the plush looked exactly as it was pictured (which was the sole reason I bought it) and unfortunately it doesn't. Now I'm stuck with something I don't even want.
June 28, 2025
Unprompted review
Reply from Aitai☆Kuji
We are sorry to hear that you were not satisfied with your purchase! Please submit a ticket with our Support Team, which can verify if the item you received is considered defective or not: https://aitaikuji.com/contact.
Product photos may vary from the physical item that is sent, as it depends solely on the manufacturer. Please note that this disclaimer is indicated in our FAQ: https://aitaikuji.com/faq/.
Fast shipping
Fast shipping, assistente really useful! I love the product i received! Thank you!
June 28, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for leaving us a review and we're glad you were satisfied with both the delivery and help from our Support Team! We hope you will continue to choose Aitai☆Kuji for all anime and video game merch in the future~!
I needed support to change a shipping…
I needed support to change a shipping address for a pending order and they solved the issue within the day. The customer service is kind and trustworthy, as they listen and don't just give cookie cutter answers. Waiting for my plushie now! :)
June 23, 2025
Unprompted review
Reply from Aitai☆Kuji
Thanks for sharing your experience with our Support Team and we're happy that they were able to assist you with your ticket! We can't wait for you to get your order~
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