AJ Madison Reviews 

5 stars for my representative Meir in Chat!
Transparency, honesty, and a willingness to take a little extra time, goes a long way and speaks a lot for a company. Meir was thorough in searching for ways to accommodate our unique scenario and explained every step clearly. Meir did a great job of expressing a "can do", "happy to help" attitude over the digital platform. I wasn't rushed for time, I wasn't left with questions or feeling that I needed to ask specifics. I hope the management appreciate these skills and that Meir has the ability and opportunity to teach others if needed, how to do the same. Thank you so much.

Chelsea has been great helping us resolve issues with installation. Hoping to get up and running by weeks end.

Great communication, went above and beyond and handled my issue quickly

Everyone at AJMadison has been so helpful and professional. We updated our kitchen with all new appliances and the experience was above expectations. Highly recommend!

I purchased a LG washer and dryer around July of 2025. They have a company deliver and hook up appliances. The 1st attempt to deliver, they brought a damaged washer. I refused it and they brought another. 1st question why would they bother delivering a damaged product. Waste of my time and theirs. A phone call or e-mail would have resolved that. On the 2nd delivery they installed both appliances. I didn’t get the app until recently and was notified cold water was installed incorrectly. I called AJ Madison’s and explained my dilemma. The person who answered in service department actually scoffed, when I asked if they would come back & hook up correctly. I was told, you have 48 hours to have them come back if there is a problem. I asked why they don’t honor their installations and was told a 3rd party does the installations and basically no recourse. I called LG and they gave me LG repair service near me. I made an appointment explaining only need to re-hook up cold water.
The “tech” that came told me it was an HVAC problem. I am pretty savvy when it comes to troubleshooting. You could see by where the rubber hoses were placed it was wrong. I had to pay that person, because when I complained they blamed AJ Madison!! Whaat?? I finally found a real plumber and not only was it installed incorrectly to the water supply, but to the Washer that actually has an imprinted label as to what is cold and what is hot!! Not to mention the dryer has a steam and they installed that incorrectly!!
May chief complaint is that this process took weeks and ended up costing me about $400 and no one was willing to satisfy the customer expect the last plumber who walked thru it with me and showed me exactly what happened, which, I had said all along!!
Word of warning: never let the installers just leave without having the app on and checking to see if it was installed correctly!
I shouldn’t have to take more3 time writing this review on top of the research I had to do to get a simple problem fixed. I am glad, the original installers didn’t come back. As I can only imagine what line of &%( they would give me. PS. I paid for a new foil exhaust hose for the dryer, which I found in my garage & was never even installed. I also mentioned that & was dismissed. Very disappointing and unnecessary waste of valuable time!!

Grace was so helpful and informative. I highly recommend AJ Madison.

Excellent chat advisor… Meir Berdugo 👌🏻
Thanks 😊

Received a Smeg hood that was missing parts to install. Contacted Smeg first - never heard back. Contacted AJ Madison who looped Smeg in. 5 months later we do not have the parts. They have stated we would get a credit but we have no credit as of today. The customer service with AJ Madison was among the worst I have experienced. They essentially leave the manufacturer responsible for helping us even though we have paid AJ Madison. Stay far away from this company if you want quality support.

Good price, no nonsense sale.

Eli S. was very helpful and professional in getting my request processed and issues resolved. 5 stars customer service.

Customer service provided me with excellent rapport on my concerns of my shipment.

It appears i've gotten a good product and a problem has been resolved (almost).

I can't give 5 stars because the experience was mixed, but I'll go with 4 because in the end customer service came through.

Pros: Responsive customer service
Cons: Sales team is great until you press "purchase" and then good luck getting a response! We were also given reassurance that measurements would work on the unit we wanted which ended up being incorrect and led to a need to return the purchase (which is where customer service came through in the end to sort out for us).

Quick response

I’m really disappointed with my experience with ajmadison.com.

I ordered a Bosch cooktop (Model NGM8058UC) on 12/20/2025 for $699. The website allowed me to add it to my cart and check out with no indication that it was unavailable. After about a week with no shipping update, I called customer service and was told it was on backorder, but I was reassured I would still receive it.

When I called again today for an update, I was told the item had actually been discontinued and I should purchase the replacement model instead — which is now $1,699. Sales told me there was nothing they could do.

This feels like a bait-and-switch situation, and at minimum it’s extremely poor inventory transparency. Discontinued items should not be listed as purchasable, and customers shouldn’t have to chase down basic order status updates. I won’t be ordering here again.

Very poor experience. The product arrived defective, and getting help from customer service was a nightmare. Communication was slow, inconsistent, and they were unwilling to properly resolve the problem.

Selling faulty products is bad enough, but the lack of support afterward is unacceptable. I wasted time and money and would not purchase from this site again. Look elsewhere.

Both Glenda and Lalo were very helpful getting my delivery delayed.

Meir B was incredibly helpful, answering all my questions quickly, adapting to my changing ask and helping me to understand the different options available. Would absolutely buy from AJ Madison and use the chat/email feature for future needs.

Perfect! All of my questioned were answered quickly and we ordered the perfect waher/dryer combo.