AJ Madison Reviews 

What made my experience great was how quickly I got a reply to my query.

5 ⭐️⭐️⭐️⭐️⭐️ for Gitty and NO ⭐️ for Santiago,

Gitty, thank you for your professionalism, pleasant demeanor, and pure determination in getting this long overdue job completed. I will submit a glowing review of your involvement using the link.

Santiago, The attached 3 photos explain the required complete rebuilding the replacement front panel using all the electrical and non-electrical components from the original panel. It was inappropriate for you to ever suggest, let alone expect me to do the work, myself.

Santiago, please consider the following:
1. LISTEN
2. IMPROVE your attitude
3. ADMIT when you need help resolving a problem.
4. Do not quote a manufacturer’s rep when it appears you never spoke with one: “replacing the front panel as being simple, that I should be able to do it myself easily”. That information you was inaccurate. Yes, I called Fisher Paykel and spoke with their service rep who clearly stated a professional was required to perform this repair.
5. DO YOUR JOB. Do not expect the customer to do it for you. I believe I have been more than patient during this 1 year long process to replace a part that was damaged during installation. I intentionally delayed (far too long) speaking with your supervisor. I choose instead to be polite, understanding and always give you the benefit of the doubt. Do not abuse a customer’s patience.
6. DO BETTER. Provide the service A.J.Madison stands for.

Regards,
Beth Lebowitz

responded a few days right after my email and was very precise in responding

Glenda and Amanda were phenomenal!!! We were having delivery issues and both stayed on it and followed up and made it work. Both were kind and professional and totally on it. Thank you Glenda and Amanda!!!

Jenelle has been extremely professional, friendly, and responsive helping me fix an issue with an appliance that was delivered with some damage

Customer service, led by Stacey is absolutely outstanding. We had a problem, she responded immediately and followed the issue until it was completely resolved.

After order processed, saw my billing address was incorrect. Knowing this would impact the billing, sent email asking that billing address on order be corrected. Received email conformation same day, address had been corrected.

No order numb BTW

Service dept was attentive, responsive and clear.

My order for a Bosch dishwasher was sabotaged by Trump’s arbitrary and capricious tariffs. You held onto my order and notified me when conditions changed.

The rep was very fast and helpful, Thank You!

Great communication with Meir. He was a great Sales person who helped me locate and ordered my item quickly online.

Amanda in customer service/complaints was great! Apologetic and helpful for the problems we had.
Delivery guys were great! But had never installed one like the one we purchased before so could not complete the installation.
2nd crew came today to complete final install.
The problems were:
1) Online delivery promised by Dec. 15th! That's why I ordered from AJ Madison. We had a party on Dec. 16.
2) Actual Delivery not until mid-January (1 MONTH LATE!)
3) Delivery Scheduler sent original delivery and install crew out who had no knowledge of this product; and spoke little to no English. We did use a translator on one of the delivery guys' phones so that was helpful.

Great information and awesome responsiveness!

AJ Madison was extremely clear, responsive and professional when working with me to arrange my delivery.

I spent over $25,000 with AJ Madison in 2025 on a recent renovation. And I spent another $7500 in 2021 for a previous renovation. My sales rep last year was perfect when I was purchasing. It was so easy to get ahold of him. When I wanted to add on an extra dishwasher, no problem. He was just a phone call away.

But I am frustrated because of a $300 ice maker. I hate the ice maker that he recommended, but I didn't know it was bad until I tried it. Now I cannot get ahold of my sales rep. I emailed. I called. I emailed again. I called again. My sales rep is impossible to get ahold of now.

And when I get a random person at the 1800 number, their answer is just "sorry, we can't help you".

I will no longer be shopping at AJ Madison. I just don't trust their follow through on customer service once the sale is complete.

I will add to the one stars. DO NOT use the
"white glove" installation. This is a third party they use so it's not directly AJMadison, but ultimately it's their responsibility. The installation crew that was sent did NOT know what they were doing AND neither of them spoke English! Yup, no hablo english. I had to help with the installation. They didn't even know how to shut off the water valve under the sink. They left garbage and did not replace the sink framing they took off to put the dishwasher in it's place. Also I never received the call to notify me they were on their way until they arrived at my house. That's probably because they DIDN'T SPEAK ENGLISH! I'm in the process of getting my money refunded, but doubt they'll do that without a struggle. So struggle they will get. I would never buy from this company again.

Monica in the parts and service department could not have been more helpful. Her communication was perfect and she was amazing to deal with. Probably the best customer service I've ever had.