AJMovers Reviews 

254
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, past reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the incredibly professional and efficient team for handling home relocations smoothly from start to finish. Consumers also highlight the highly reliable delivery service, noting that their furniture and carefully packed belongings always arrive safely on time and in pristine condition without any damage or delay. However, some people specifically mentioned unexpected extra costs and expressed very strong dissatisfaction with the overall service quality. A few reviewers additionally noted serious issues regarding professional conduct, communication breakdowns, and hidden pricing transparency during their complex international moving experiences.

What people talk about most

Service

Clients share positive opinions on service, frequently describing the teams as professional, punctual, and... See more

Staff

Consumers find staff to be positive, highlighting that the teams are extremely professional, punctual, and... See more

Price

Reviewers highlight ambiguous aspects of price, as some consumers found the cost great value and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AJMovers were absolutely brilliant. We had been seriously let down by a bunch of cowboys and needed 6 moving boxes and two bikes transported from UK to southern France at very short notice. Andy was b... See more

Rated 5 out of 5 stars

AJ Movers made our move from Switzerland to the UK easy. They packed everything carefully, handled customs well, and arrived on time with no damage.​ The team was friendly, fast, and professional... See more

Rated 5 out of 5 stars

AJ Movers moved us from London to Copenhagen. They were extremely professional, helped us with packing delicate items and were very communicative. They arrived at our house on time and at our new pl... See more

Rated 5 out of 5 stars

The move from Nice was extremely smooth thanks to the excellent team who packed shipped and delivered our furniture in the most professional way . Highly recommended


Company details

  1. Moving and Storage Service

Written by the company

Professional house and piano movers !Completed 25000+ moves in 15 years! We done 1000s of moves to Swiss.Germany,Austria,Spain.France,Italy,Ireland. Piano movers,House relocations, Furniture movers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

254 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(254)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent. White Glove Movers (A J Movers) said…

White Glove Movers (A J Movers) said that they could move a piano for us on a specific date and within a specific time frame and they did just that.
They carried it out expertly - no trouble, no fuss, no damage, good communications, nothing but courtesy and professionalism.
We are grateful to them for their excellent work and recommend them without hesitation.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable and quality

I'll always pay a little extra for quality and reliable service and these guys haven't let me down with the 2 jobs they've done for me so far, another move from London to Manchester, collected white goods and furniture in about 6mins, flew up motorway and dropped stuff in 8mins in perfect condition about 3 1/2 hours later.... No fuss, reliable comms and trustworthy... Literally have no clue what the neg reviews on here are about... Many thanks to Andy and his team.

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Using AJMovers for the first time

Using AJMovers for the first time, I have to say it was easy to deal with them. My stuff was picked up on time by 2 very helpful men. They treated everything with care.
I received it back with 2 helpful men again, taking it where I needed it.
I recommend them for any moving in Europe or in the UK.
Thank you very much for this pleasant experience.

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

These guys came up trumps

These guys came up trumps. We moved from France to UK and they handled everything. They collected when they said they would, delivered when they said they would and handled the customs formalities. What more could you ask for?

October 10, 2022
Unprompted review
Rated 1 out of 5 stars

Rogue movers

Found them through Shiply. Avoid at all cost, many items were damaged and they refused to claim insurance to pay. They are taking advantage of the lack of legal regulations in home removals as it would be a nightmare to get police involved.

April 28, 2022
Unprompted review
AJMovers logo

Reply from AJMovers

Please confirm your job sheet number ? We cant find your name on the system.

Rated 5 out of 5 stars

very careful with our stuff

We moved the contents of our one-bed flat from the UK to the Netherlands. The guys who did the pick up and the delivery were extremely careful, quick, professional and gentle, and nothing was damaged at all. The communication from the central office was quick and precise, except for a misunderstanding about the time of pick-up (they postponed it by 5 hours due to a technical problem, but then arrived after just 1 hour). I was also not told in time that they expect the payment to be received in full before they start unloading, so I had to go and find a cash machine last minute. But they were patient and everything was sorted.

September 25, 2022
Unprompted review
Rated 5 out of 5 stars

Ajmovers made our move so much easier

Ajmovers made our move so much easier. The team was very professional and thoughtful of our needs. They packed everything carefully so not one single item was damaged. I would recommend them to anyone 100%. Thank you all for making our move run smoothly.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient, helpful and quick to respond

It couldn’t have been easier with White Glove Removals. They were quick to respond to my initial enquiry and once I had accepted the quote, Andy kept me updated.
The piano left the UK on Monday and was with us in France on Tuesday. The removal men were extremely careful with the piano.
I would definitely use this company again.

July 21, 2022
Unprompted review
Rated 5 out of 5 stars

Andy and his team have moved a couple…

Andy and his team have moved a couple of upright pianos for me in the last few months. On both occasions, the service has been quick, efficient and reasonably priced. Really good comms too. Many thanks!!

July 14, 2022
Unprompted review
Rated 1 out of 5 stars

EXTORTIONISTS. Absolutely atrocious NIGHTMARE experience from start to finish. Stay away, choose ANYONE but these guys.

I did my research on moving companies as it was VERY important for me to have a smooth experience moving from the UK to Spain. I have a 1-year-old baby, which makes everything exponentially more complicated, and I was willing to pay extra for a company that would go the extra mile to make things easy. Folks, this is NOT that company. Every step of the way, they messed up, and then they charged US for it.

Here's a timeline of our interactions:
1. I find these guys and hire them to come on 1 July.

2. My moving date shifts one day earlier to 30 June, and I communicate this to the movers via email. They confirm, and I have email record of this.

3. 30 June arrives. No one shows up.

4. No one answers any of the phone numbers I have for them. I find a customer service number in someone's "out-of-office" message (it isn't available ANYWHERE else). Customer service gets in touch with them and I finally hear back that they still think my move is tomorrow, 1 July.

5. I have to change my husband's flight so that he can stay to oversee the move, which costs £175. I ask the company to cover this; they immediately say no. I have to fly alone with my 1-year-old.

6. They send us an invoice for the move. They charge us an extra £500 + VAT for items that they say were not on the inventory -- which is fair enough, although unexpected. They also charge us for a "sofa," which is absurd since we don't own one. They took off this charge when we contested it, but I want to mention it here because it illustrates how absolutely incompetent they are.

6. Fast-forward a few days later to Spain. They want to charge us for having to wait a day until they can transfer the boxes to the new flat -- but they ALREADY charged us for this. I have to show them their own invoice to prove it. Again: incompetent.

7. They say they'll show up between 7-8am. My husband goes there to wait from 6am to be sure. No news from them during this time. At 9am he gets a call from them asking for the address (how do they not know this already?!). They don't show until 10am.

8. They want to park right in front of the flat, but it is illegal to park there. My husband explains this to them, and they call their boss. They then say either they park elsewhere and charge us £700 or they park in front and we have to pay any fines. They try parking in front and immediately all the neighbors start complaining, and then the police show up within 5 minutes and tell them to get out.

9. They hold our stuff hostage until we pay them £700 because they can't park illegally.

10. Some of our stuff broke (a glass frame, a 3D printed statue, our bbq grill cover) or was damaged (a custom-made wooden table, a wooden baby toy). We advise them of the damage while they're here in person, including have them take pictures of it. We also took our own photos. We send photos plus original receipts for the items to them via email since we paid for insurance, and we ask for it to be reimbursed. We're told that just to file an insurance claim costs £350 (?!?!) and that we likely won't be paid back more than 25% of the original cost of the items. They offer to pay us £100 "out-of-pocket" just to be done with it. We accept as at this point we're absolutely disgusted with the entire experience and just want it to be over.

The original bid they made for us and we accepted was £2000. We ended up paying £4776 due to them nickel-and-diming us (plus having to change a flight) because they KNEW we were stuck with them and had to get our stuff back. This is not to mention all our stuff that was irreparably broken and damaged.

THESE GUYS ARE EXTORTIONISTS. DO NOT TRUST THEM. I saw all the positive reviews and thought this looked like a legit company, but I was DEAD WRONG, and you will be too if you end up contracting this crappy excuse for a moving company.

July 11, 2022
Unprompted review
AJMovers logo

Reply from AJMovers

Good Morning,

AjMovers are incredibly sorry that you have been left dissatisfied with the service provided.

Upon review we can see that the move has been marked as complete however we can only apologise that the Transport Provider advised that you would be charged extra.


We do apologise for any inconvenience this matter has caused.

Kind regards,
Andy.

Rated 5 out of 5 stars

They were absolutely excellent

They were absolutely excellent. Competitive in terms of price, great and frequent communication, delivered exactly when they said they would - I would use these guys again without hesitation. Thank you!

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

All good!

All good! Piano here safely & men very helpful. Good price & efficient service, thank you!

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I had an excellent international service, good price, excellent communication, trouble free. Would definitely recommend and use again.

May 16, 2022
Unprompted review

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