We ordered a set of 4 office chairs to see if they were a suitable replacement for similar at our village hall. The chairs seem to be very comfortable and sturdy and stack well with our existing chair... See more
Company replied
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Review summary
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Excellent customer service. I made a mistake with the delivery address I submitted. The customer service team picked this up, researched and rectified the address and let me know they had done so, all... See more
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We recently purchased waste management bins from AJ Products. The first set of bins we received were not quite suitable for our needs, but the customer service was excellent. They made the return proc... See more
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A quick enquiry with AJ Products UK led me to make a purchase as it was exactly what I was after. A polite and friendly service from 'Jemma' made everything a little easier. Although a lot of problems... See more
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Company details
- Industrial Equipment Supplier
- Bar Restaurant Furniture Store
- Industrial Supermarket
- Office Furniture Store
- Warehouse
About AJ Products UK
Written by the company
Office & Conference Warehouse & Workshop Changing room Canteen furniture
- Minimum 7 year warranty on all products
- Sustainable sourcing & manufacture
- Free delivery on orders over £1000 (ex VAT)
- Bespoke advice and free space planning service
- 3D renders to help you visualise how your new space will look
- Installation options available
At AJ Products (UK) Ltd, we’re a B2B multi-channel supplier of workplace furniture, equipment and ergonomic solutions for the entire working environment – from the office to the canteen, as well as workshops, warehouses, schools and public spaces. With a focus on innovation, efficiency and ergonomics, you will find workplace furniture and equipment that simplifies your day-to-day work life AND improves your wellbeing. We call it HAPPINESS AT WORK.
Our range includes over 15,000 products – a mix of our own Scandinavian-designed solutions and trusted brands. From day one, we’ve always put our customers’ needs first – from product development to reliable deliveries, responsive support and great service. We’re here to make sure every organisation can create the right workplace: one that is fully tailored to the needs of your business to make your work more efficient, support employee wellbeing and represent your company culture.
We’re part of the AJ Group, which includes 26 companies across 20 European countries. Established in Sweden in 1975, the AJ Group has been successfully helping businesses for 50 years and improves more than half a million workplaces around Europe each year. Our UK office opened in 1999 and is based in Farnborough, Hampshire. Alongside our sales companies, the AJ Group also owns three factories: our site in Poland manufactures wooden furniture, the Slovakia factory produces metal lockers and pallet racking, and our newest facility in Lithuania focuses on textile products and acoustic solutions.
What can AJ do for your business?
Written by the company
- We are experts at improving workplaces
- AJ Products designs workspaces where people can perform at their best. With a focus on innovation, efficiency and ergonomics, we create smart solutions for the modern workplace. Our furniture, equipment and interior solutions are designed to make going to work more fun, whether you need a ready-to-go product sent out to you or a customised project solution tailored to your space. We offer over 15,000 products for offices, warehouses, industrial facilities, schools and more, all of which are easily accessible via our website or by calling our friendly sales team.
7-Year Guarantee
Get a minimum 7-year guarantee on every product
At AJ Products, our entire product range is automatically covered by a minimum seven-year guarantee. We want you to be confident that your goods will last your business for many years to come. Plus, ensuing our products have a long lifecycle also helps us reduce our carbon footprint!
Contact info
Units 19 & 20 Nimbus, Hercules Way, GU14 6UU, Farnborough, United Kingdom
- 01252 359760
- info@ajproducts.co.uk
- www.ajproducts.co.uk
4.5
Excellent
252 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from AJ Products UK
Thank you for taking the time to leave us a review!
Arrived earlier than expected which is…
Arrived earlier than expected which is good.
October 12, 2024
Reply from AJ Products UK
Thank you for sharing your feedback!
Please note I was to get a rebate as I…
Please note I was to get a rebate as I had overpaid - Robin
October 10, 2024
Reply from AJ Products UK
Good morning, I have chased our finance team to get the difference in values following the change of item to you and you should receive back in the next few days.
I still have not received my delivery
Thank you for your quick response. Your office has been in contact to re-arrange delivery.
October 10, 2024
Reply from AJ Products UK
Hi Tim,
Apologies that you are yet to receive your order and any inconvenience this has caused.
I can see that we are trying to get your order delivered to you ASAP. It looks as though the premises were closed on the first delivery attempt and unfortunately your mobile number failed in our carriers system so they were unable to contact you at the time.
We will rectify the delivery issues you have experienced today and a member of my team will be in contact to confirm.
If you wish to discuss this further please feel free to contact me directly.
Kind regards
Sarah Hammond
Customer Care Manager
01252 359760
Thank you for the update :)
Reply from AJ Products UK
Thank you for your review!
Good communication x
October 10, 2024
Reply from AJ Products UK
Thank you so much for sharing your experience!
Good quality late delivery
The quality of the bench was very good however there were slight miscommunications over delivery schedule.
October 1, 2024
Reply from AJ Products UK
Thank you for leaving us a review, I will look into where the miscommunication on the delivery date has come from and apologise for any inconvenience this may have caused.
really nice people to deal with and…
really nice people to deal with and very efficient.
October 1, 2024
Reply from AJ Products UK
Thank you so much for your kind words!
Probably the worse company I have ever…
Probably the worse company I have ever dealt with - completely useless
September 28, 2024
Reply from AJ Products UK
Hi Caroline,
As discussed your experience does not meet our standards, and we will be investigating this further with our Logistics Team to understand what went wrong and ensure it doesn’t happen again in the future.
We’re truly sorry for the inconvenience and frustration you faced with the delivery issues. We have done our best to overcome these for you.
If you wish to discuss further please feel free to reach out directly.
Kind regards
Sarah Hammond
Customer Care Manager
Quick turnaround on items ordered...
Quick turnaround on items ordered and very helpful and knowledgeable team.
September 25, 2024
Reply from AJ Products UK
Thank you for taking the time to share your feedback - much appreciated.
Reply from AJ Products UK
Thank you for providing us with feedback following your recent order.
Lifting equipment.
Goods arrived on time and as described. Perfect for our needs. They are of good quality and easy to use.
September 14, 2024
Reply from AJ Products UK
Thank you for sharing your experience! We're delighted to hear that you're pleased with the Mini Lifter. If you need anything else, don’t hesitate to reach out!
Reply from AJ Products UK
Thank you for taking the time to leave us a review for your order of the fireproof document safe!
No problems with the order or delivery
September 14, 2024
Reply from AJ Products UK
Thank you for taking the time to leave us a review!
All my contacts with AJ were handled very well
All my contacts with AJ were handled in a prompt and most helpful manner. The delivery was on time and as planned. Even an issue with the products was settled in a most satisfactory way.
August 14, 2024
Reply from AJ Products UK
Thank you for providing us with feedback following your recent order.
EFFICENT DID WHAT I ASKED COMPLETED
EFFICENT DID WHAT I ASKED COMPLETED
QUICKLY AND PROFESSIONALLY GREAT SERVICE
August 15, 2024
Reply from AJ Products UK
Thank you for taking the time to leave us a review!
A mix up in my order was sorted after…
A mix up in my order was sorted after some toing an froing with the sales team, all of whom were very helpful and pleasant to deal with. When missing item finally found and delivered, assembly was very straightforward. Good quality workbench and reasonable price.
August 21, 2024
Unprompted review
Reply from AJ Products UK
Thank you for taking the time to share your experience with us. We sincerely apologies for the issues you’ve encountered and I am pleased that the missing item was found and delivered.
Reply from AJ Products UK
Thank you so much for your glowing review!
Communication between AJ Products and…
Communication between AJ Products and myself was really responsive, items arrived as planned and the products are as described so perfect for our needs. Would recommend and use again in the future.
August 8, 2024
Reply from AJ Products UK
Thank you so much for your kind words!
Not all delivered at the same time
August 8, 2024
Reply from AJ Products UK
Apologies that you received your order in more than one shipment, we had collection problems with our parcel carrier for a short time. This has now been resolved. I do hope that you are happy with the rest of your customer experience and the product received. If you wish to discuss further please feel free to contact me directly.
Kind regards
Sarah Hammond
Customer Care Manager
sarah.hammond@ajproducts.co.uk
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