Ashley James Solicitors Reviews 138

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I have recently purchased my first home and was represented by Ashley James Solicitors. I cannot fault them at all, they kept in contact and gave me any updates that I needed. The whole process went a... See more

Rated 1 out of 5 stars

From start to finish I had nothing but problems with these solicitors. Extremely rude when on the phone did not explain anything properly to me. Had to chase almost everything up myself as no one ever... See more

Rated 5 out of 5 stars

We used Amanda Holland who I met through BNi networking she is amazing Very professional gave us the best advice and we won every case thanks to Amanda . She is very approachable and understanding a... See more

Rated 5 out of 5 stars

Amanda was always supportive through my divorce, gave me good advice, was always ready to listen (not always about legal matters) and saw me through the process. Divorce is never an easy and is always... See more

Company details

  1. Lawyer

Written by the company

Ashley James Solicitors are Property Law and Family Law specialist Solicitors based in Sutton Coldfield and Solihull. We have vast experience in both property and family law matters


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

138 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Georgia always took my call or called…

Georgia always took my call or called me back. If she didn’t know answers to my questions she always made time to find out. Very diligent & helpful

November 10, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Karen, thank you for your fantastic review! I'm glad we met your expectations. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 5 out of 5 stars

FTB Property Purchase

Excellent service from start to finish on the purchase of our house. Indy worked hard to push through our sale for our desired completion date. As FTBs we had lots of questions which were always quickly answered. Initial quote was accurate. Thankyou to Indy and all the team.

October 21, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Andrew, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your super comments on to Indy and the team. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 5 out of 5 stars

Always available to talk

All the team at Ashley James, especially Joel, were always available, knowledgeable & helpful despite my purchase taking much longer than anticipated due to waiting for probate to be granted.

August 9, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Kathryn, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your super comments on to Joel and the team. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 5 out of 5 stars

House sale conducted efficiently by a…

House sale conducted efficiently by a helpful & friendly team...mostly Georgia.
And great to find that the fee quote was honoured,with none of the hidden extras I've experienced many times in the past when dealing with other firms.
Many thanks to all.

July 28, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear George, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your super comments on to Georgia and the team. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 4 out of 5 stars

Swift and efficient

Swift and efficient! The sale of my property was completed within 6 weeks. Would definitely use again.

July 4, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Michelle, thank you for your fantastic review! I'm glad we met your expectations. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 5 out of 5 stars

Re: Sale and Purchase transaction

Thank you Joel for the absolute brilliant job in the conveyancing in respect of our sale and purchase. Thank you for your continued determination and patience for finally getting it over the line and your continued professionalism. I would recommend you to any one.

Kim and Mark Plant

June 27, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Kim and Mark, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your comments on to Joel.

Rated 5 out of 5 stars

Fantastic Service

Raj and Indy have been absolutely fantastic, they were keeping me updated at all times - would definitely recommend

June 22, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Tina, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your comments on to the team. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 4 out of 5 stars

Brilliant

It was a slow start with the council. When Ashley James Solicitors needed a push to complete the documentation. They pushed it so hard and in end the it was brilliant.

April 7, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Jerrah, thank you for your fantastic review! I'm glad we met your expectations. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 5 out of 5 stars

Great service

Indy and his team provided me with a great service with regards to buying my property. They were responsive when I had any questions and went the extra mile to ensure that I felt supported. I was really happy with the service provided and would recommend them to others.

March 25, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Sunita, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your super comments on to Indy and the team. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 1 out of 5 stars

This Company advertises itself as…

This Company advertises itself as Property and Family Specialists but when I enquired about clarifying something in my property lease they point blank refused to offer me any help. Even after I explained all I required was for a solicitor to read through our lease and give me some advice which quite obviously they should be able to do since they carry out conveyancing no help was offered. Very poor customer service 0/10

March 24, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Ian, apologies that we could not assist you with your enquiry. We hope you were able to find someone who could take on your case.

Rated 5 out of 5 stars

Conveyancing property purchase

Ashley James dealt with the conveyance of my property purchase recently , Joel Allen was amazing, his knowledge, advice and support throughout the process was brilliant , I would highly recommend Ashley James to anyone purchasing or selling property. Thank you to Joel and his team.

March 11, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Julie, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your super comments on to Joel and the team. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 4 out of 5 stars

5 stars to Indy during his work on the file

The people at the firm are very polite but it has been difficult obtaining replies to emails UNTIL the last week or so. To be fair part of the issue has been lack of information from the estate agent too. Both issues combined means it has not been easy to find the progress (or lack of it) on the sale. I am really grateful to Indy for his hard work in the last week. He replied instantly and deserves 5 stars. There should be a link to a case file where a customer can look at notes so not hassling staff

February 27, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Kjmpde, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your super comments on to Indy and the team. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 5 out of 5 stars

I just purchased a house …

I just purchased a house using the services of Ashley James Solicitors. There was a fair bit to look into and chase and there was a time frame within which to complete. Ashley James were professional, authoritative and assuring and got it all sorted for me on time. Thanks to all at Ashley James and particularly to Indy Deu who confidently took most of the responsibility for sorting the purchase.

February 23, 2022
Unprompted review
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Reply from Ashley James Solicitors

Dear Martyn, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your super comments on to Indy and the team. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 1 out of 5 stars

Very poor service

Very poor service. Trying to buy 2 properties using these solicitors who were recommended to the vendors from the estate agent.

February 18, 2022
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Reply from Ashley James Solicitors

Dear Neil, we have no record that you are a client of our firm. If you are a client please contact us so we can review your comments. If you have your own Solicitors acting for you please reach out to them.

Rated 5 out of 5 stars

Went above and beyond

Went above and beyond, very happy with your service. Many thanks . Lee Skett

July 15, 2021
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Reply from Ashley James Solicitors

Dear Lee, thank you for your fantastic review! I'm glad we met your expectations. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 3 out of 5 stars

House sale/purchase

On the whole quite good but some chasing was required to get our house move completed.

June 15, 2021
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Reply from Ashley James Solicitors

Dear Maxine, thank you for your review! I'm glad we met your expectations notwithstanding the chasing required. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 4 out of 5 stars

Overall good

There were some initial hiccups in my process, such as dealing with 3 different solicitors of which, first one was not able to inform with detail the things that as a first-time buyer you ignore and the second, left so I dealt with a locum covering him, well she was very rude and she just didn't do anything on my case because she was too busy to look at my file. However, once I talked to the firm they took my case with the required seriousness and solve all the issues in a short time period and efficient way. I am especially grateful with Adrian's patience and follow up on my case.

April 27, 2021
Unprompted review
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Reply from Ashley James Solicitors

Dear Madga, thank you for your review! I'm glad we met your expectations. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 5 out of 5 stars

21st Century Digital Solicitors

I will highly recommend Ashley James Solicitors to those who are buying a property and needs a solicitor. They are the 21st century 'digital solicitors' that will handle all your work without having you leave your home. Thank you for assisting us with our purchase, AJS.

March 25, 2021
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Reply from Ashley James Solicitors

Dear Mr Singh, thank you for your fantastic review! I'm glad we met your expectations. We hope to hear from you when you’re ready to make your next sale / purchase.

Rated 5 out of 5 stars

Ashley James is by far the best…

Ashley James is by far the best solicitors around! From the initial offer stage all the way through to completion (which was only 3 months in total!) I was kept up to date and nothing was too much trouble, there was always somebody on hand to give you assistance or advice as needed. Indy Deu was my case handler and was always available to take my calls/emails and I felt completely relaxed throughout the process knowing that everything was being handled behind closed doors. THANK YOU INDY. I have already recommended Ashley James Solicitors to my brother and would not hesitate to recommend AJ to anyone else currently going through the sales process or to anyone that is struggling with their current solicitors. They are worth every penny!

February 13, 2021
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Reply from Ashley James Solicitors

Dear Chloe, thank you for your fantastic review! I'm glad we met your expectations. We have also passed your super comments on to Indy and the team. We hope to hear from you when you’re ready to make your next sale / purchase.

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