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4.4

Excellent

TrustScore 4.5 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Be very careful when you sign up to…

Be very careful when you sign up to their monthly subscription:). I believed that I only signed up for 2 days, and that mobile pay would ask me before taking the payment for the monthly subscription, so that I would have time to cancel it. Of course it was an error on my side for not reading through, but the subscription felt misleading.
However, I will give 4 stars because after sending them an email asking them to please refund my money as the monthly payment just went through, they refunded the 348dkk. I appreciate that they understood my error and that I received my money back.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, love the fast customer service and the understanding on my behalf. I'm highly impressed. I will for sure use my business with Akutbolig again.

Thanks for everything and all the best.

July 7, 2024
Unprompted review
Rated 1 out of 5 stars

You can’t cancel the subscription…

You can’t cancel the subscription online. You need to wait for them to close your account. I needed to close my Visa card because of this.

May 23, 2024
Unprompted review
Akutbolig.dk logo

Reply from Akutbolig.dk

That is not correct. Subscriptions can be cancelled online when a user is logged in as well as by email. Cancellations by email are effective from the moment they are sent regardless of when the cancellation is handled by our support. In the rare case that an email cancellation is sent shortly before renewal, then any charges after the cancellation will be refunded without further being required by the customer.

Rated 5 out of 5 stars

Nice experience

Because I didn’t cancel my subscription in a right way, so the subscription is still there, so i contacted Oliver, and she or he is extremely nice and helpful, so i would like to recommend Akutbolig to anyone need it!

April 21, 2024
Unprompted review
Rated 4 out of 5 stars

Strong Customer Support

I was facing an issue with my subscription. The customer services team was understanding enough and quickly sorted out the issue even though the issue occurred because of my mistake. Thank you for such a strong and trustable customer support.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect!

Perfect!
An interesting service that summarizes different offers. I contacted support twice for the help and they quickly and efficiently helped me in both cases.

Good service!

Natalia

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I was able not only to find an apartment just within 2 days, but also got a problem caused due to my carelessness fixed by Akutbolig support team.

January 15, 2022
Unprompted review
Rated 4 out of 5 stars

Criticism

I believe akutbolig.dk is a tad to costly, and I would very much like to have greater willingness towards small dogs and furnished apartments.
If the lessors desires an un-furnished apartment that is simple enough to fix. The other way around is more difficult. I do of course understand that this is not always possible for akutbolig.dk - but it should be urged toward the lessees.

August 27, 2021
Unprompted review
Akutbolig.dk logo

Reply from Akutbolig.dk

Hi Lars-Toralf,

Thank you for the feedback.

It has been noted.

Best regards,
Stefan, Akutbolig.dk

Rated 1 out of 5 stars

These motherf*****s steal your money…

These motherf*****s steal your money just like most of other housing website in Denmark. I paid to contact a landlord and it just redirected me to another website where I already have a membership. Moreover, only after paying it showed that the apartment is to be rented only for a few months. Before paying it didn't say anything about that. DONT WASTE YOUR MONEY!

December 13, 2020
Unprompted review
Show reviews in all languages. (267 reviews)

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