Alan & Thomas Insurance Group Reviews 4

TrustScore 2.5 out of 5

2.7

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2.7

Poor

TrustScore 2.5 out of 5

4 reviews

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Rated 1 out of 5 stars

NEVER EVER AGAIN

NEVER, EVER AGAIN.........I was insured for years through Alan Thomas Brokers. I called to inform them that my wife and business partner was dying from cancer and unable to work. No claim was initiated by them even though we were covered on the policy for this eventuality. What they did do though was change my policy type at the point my Wife was needing alot of care from me. They changed this to a policy that did not cover for illness or death, which I didn't notice as I was too busy caring for my Wife. When she died, we were not covered. Thanks team at Alan Thomas, you should not be proud of what you do.
Absolute heartless sharks

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Poole Office

Poole Office, super easy, efficient, very knowledgeable and easy to understand paperwork, quotes competitive

January 23, 2024
Unprompted review
Rated 1 out of 5 stars

PLEASE PLEASE PLEASE DO NOT USE THESE INSURANCE BROKERS

Having spent tens of thousands of pounds with this company over a long period of time when a legitimate claim was made they refused to pay despite the assessors recommendation that this was a genuine claim. I was insured with Aviva and had no problems I was then convinced by the director Robert Gale and one of the employees Neil White to switch to Allianz as they were better insurance company what is clear to me is this was bad information given because of their commission rates where they were clearly earning a lot more money. This is a company where they are all smiling faces until you need to make a claim their quite happy to take your money but in the event of a claim are clearly not interested. Please do not use this insurance brokers as they are a con. I haven’t been in several businesses for 30 years and now seeing how many company’s have left Alan and Thomas What is clear to me is they have become a selfish company who have no respect or care for their customers. Please think twice about using this company for your insurance needs.
Jason Mead.
Managing director.
Legends enterprises.
Legends entertainments Ltd.
Jason mead Car Sales Ltd.
Chino property development Ltd.
Charles Carter group.
And my personal insurance brokers who I will never use again as of my opinion I strongly advise you to look for other insurance brokers who may actually care and consider you as a valued customer.
Please review Allianz insurance on trust pilot and trust me never to insure with them. By the way Robert gale has had no correspond with regards to this matter and clearly doesn’t care once premiums are paid.

July 1, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid Alan & Thomas Insurance Group

Avoid Alan & Thomas Insurance Group unless you want to be spammed by their spammer Survey Monkey who have no unsubscribe (it only works if you create an account). Anyone involved in such illegal spam should be avoided IMHO.

October 24, 2020
Unprompted review

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