Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... See more
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(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... See more
Company replied
Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... See more
Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... See more
Company replied
Company details
Contact info
Ennerdale Road, SY1 3LD, Shrewsbury, United Kingdom
- 01743648604
- alanward@cousinsfurniture.co.uk
- www.alanwardfurniture.co.uk
4.8
Excellent
502 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered two recliners at end of…
We ordered two recliners at end of February - told 8-10 weeks for delivery - paid 50% deposit. Obviously delayed because of pandemic. Kept in frequent touch with the staff on email requesting updates, but for past 10 days cannot get hold of anyone. If they have gone into administration have the decency to actually contact your customers and refund their hard earned cash! It is disgusting they are appearing as everything is normal - dreadful way to treat people - shame on you Alan Ward!!
June 30, 2020
Unprompted review
Reply from Alan Ward Furniture
Dear Hannah,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
For anyone who has paid a deposit to…
For anyone who has paid a deposit to Alan Ward contact your bank and let them know the situation. I did it and got my money back,even after paying by debit card.
June 29, 2020
Unprompted review
Paid a deposit before covid
Paid a deposit before covid, Alan Ward wont respond to e mails or calls. I feel cheated
June 29, 2020
Unprompted review
Reply from Alan Ward Furniture
Dear Ian Barraclough,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Would recommend to buy from!!
We bought our suite from Alan Ward a few tears ago and we have a problem with the leather had like dark dots on it but Alan Ward where superb and reolved the issue for us 5 *
June 25, 2020
Unprompted review
Alan Ward No Longer Trading
Alan Ward have made all their staff redundant as of yesterday morning. They will not be opening their doors again. I would suggest contacting your credit card company and requesting a chargeback.
June 18, 2020
Unprompted review
Reply from Alan Ward Furniture
Dear Matt Pettit,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Suspended trading!!! But have my money!!
Ordered and paid large deposit on 16/2/2020. Due for delivery Mid April but in lockdown but I expect to have some sort of correspondence now. Are they in the process of dissolving?
June 18, 2020
Unprompted review
Reply from Alan Ward Furniture
Dear Joanne Evans,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Frustrating that i dont get confirmation that Cousins are aware if this missing piece!
I bought a dining set from Alan Ward in February this year, took delivery beginning of march. I understand because of the virus the shop is closed but i wad missing the three seat pads off the bench. I emailed beginning in may and was told they had no idea when seat pads would arrive so by email i would have an extension leaf instead. They had been paid for the seat pads back in February. I was told they would arrange delivery of the extension leaf. Since then i have heard nothing sent six emails different ways over the last month and had nothing back! Seems either there isnt anyone even looking at emails? No customer service?
I received a phone call to say cousins would be in touch? I filled in the relevant form on cousins website (twice)! But still not heard anything its been six weeks since i filled in the form first. I only want the extension leaf for the dining table and just before Alan Ward closed they were in the process of delivering this item so i know its in the warehouse? But i would just be happy to get a reply? I have phoned the number on the letter i received from cousins and they dont answer!
June 16, 2020
Unprompted review
Reply from Alan Ward Furniture
Dear Sue Jones,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Placed my order in March Was told 2-3…
Placed my order in March Was told 2-3 weeks for delivery I do understand that there could be a delay given the current circumstances but I have received no updates and no response to the last e mails I have sent Have they ceased trading?
June 15, 2020
Unprompted review
Reply from Alan Ward Furniture
Dear Michaella,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Took our order, then ignored us
Due to take delivery of items at the start of April - it's now over 2 months later. Since then, we've been ignored no to end. They refuse to answer the phone lines - it just cuts off. Emails are being ignored. They have over £2.5k of our deposit. I understand COVID as I run a business myself - but at the very least they could of kept 1 or 2 employees on to keep people informed on the status of their orders. I have now started a chargeback for non-delivery. Overall I'm extremely disappointed as the in-store experience was good - but the after-sales service has been shockingly poor. I would never expect this from such a high-profile business that sells high-end goods.
June 13, 2020
Unprompted review
Reply from Alan Ward Furniture
Dear Matthew Carey,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Has Alan Ward Ceased Trading?
Updated:
- companycheck.co.uk is reporting a downgrade to their credit check info (to credit limit of £0 which is a bad sign)
- article in Shropshire Star suggests they are in administration
Before lock down my sofa was due to be next off the production line. However, whilst most furniture stores seem to have reopened, Alan Ward remains closed and is not responding to mesaages on either the contact phone number nor Web address provided for updates during the covid situation. I can only assume that the business is in dire financial circumstances and is delaying the inevitable by remaining furloughed and closed? I'd be delighted to hear otherwise as it has been a good retailer in my previous experience and I fear for the jobs of its staff. However, what else am I to think if it's not taking the opportunity to open up nor respond to customer enquiries regarding outstanding deliveries???
I would be grateful for some form of reaponse...
June 11, 2020
Unprompted review
Reply from Alan Ward Furniture
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Not sure if this Company is even still trading!
Not sure if this Company is even still trading?
Table and sideboard delivery due a month ago early May - no contact from Alan Ward to warn about delay. No response to my email and phone line just has a recorded message saying most staff are furloughed. I have no idea if we are going to receive the goods valued at over £2k - am now pursuing through my credit card company.
I understand times are difficult and expect delays, but they should at least have the courtesy to keep customers updated when they’ve spent this much money.
June 9, 2020
Unprompted review
Reply from Alan Ward Furniture
Dear Karen Woolford,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Everyone was helpful and nice
Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my kids from school. Would have preferred to come back another day but instead was rushed to complete order and pay deposit. Had to return next day as a consequence to check all order correct, good job I did as address incorrect and cushion order not completed.
May 25, 2020
Unprompted review
The service
The service, from helping us choose the furniture we needed to delivery, was excellent. Everything was on time and exactly as ordered for a house we had just moved into.
May 20, 2020
Unprompted review
Great company with absolutely no hassle.
Great company with absolutely no hassle. Delivery was pretty much on time given the current COVID problems. Chairs we ordered are perfect and we could not be happier. Not much else to say except we will definitely use Alan Wards again in the future. Thank you to all involved.
May 20, 2020
Unprompted review
I’ve been trying to contact yourselfs…
I’ve been trying to contact yourselfs about a delivery the items are good just a couple of issues one of the doors does not close properly and the screw is sticking out in our wardrobe please contact me on thank you
May 20, 2020
Unprompted review
Very good salesman and excellent product
Very good salesman who actually listened to what we wanted from our sofas and was honest in his assessment of the available products, without pressurising us into a sale.
Delivery was efficient with the sofas placed in position and the old sofas and all packing removed.
We are very pleased with the quality of the sofas, they are exactly the same as in the showroom. All in all an excellent experience.
Well done Alan Ward, keep up the high standards.
May 16, 2020
Unprompted review
The company were very professional
The company were very helpful as the shop is closed ,had chat on the phone with Sam and on line about furniture .
Felt very reassured that if the table and sideboard wasn’t suitable it wouldn’t be a problem.
Delivery on time and the men were very pleasant too and respectful of 2 metre distance.
Would use the company again .
May 16, 2020
Unprompted review
Fitted new kardine floor
Fitted new kardean flooring. Alan Ward were very competitively priced when I checked the internet prices and even knocked a few percent off the price. Fitting was quick and professional.
May 15, 2020
Unprompted review
Friendly knowledgeable staff.
May 14, 2020
Unprompted review
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