Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... See more
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(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... See more
Company replied
Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... See more
Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... See more
Company replied
Company details
Contact info
Ennerdale Road, SY1 3LD, Shrewsbury, United Kingdom
- 01743648604
- alanward@cousinsfurniture.co.uk
- www.alanwardfurniture.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service and delivery
Great customer service and delivery, very pleased with product, thank you
Love the chair ( second purchased)
Love the chair ( second purchased), ordered, purchased, and delivered speedily, fantastic service.
Between us we we ended up getting the…
Between us we we ended up getting the colour wrong on some items, but your excellent customer service team quickly resolved this situation and left the furniture with us to use until the replacements arrived. They also allowed us to change the style on one item.
First class
Graham Shepherd
Delighted
Arrived on time. Well made. Well protected for journey. Delighted
Great purchase
Bedside table arrived with no problems, I felt is was a good price and looks great. We were able as a small item to collect ourselves which was very convenient
As usual, excellent customer service from Alan Ward
The garden furniture was just what we wanted. As usual, the customer service from Alan Ward was outstanding. The delivery men were exceptionally helpful.
Great furniture
Uncomfortable and poor quality
Bought a bed and couch set, would never shop at Alan Ward again, the quality is poor and uncomfortable and it was not cheap.
We love our new sofa and chair
We love our new sofa and chair. Everything was managed very well from ordering and delivery. The only limitation is the length of time for delivery which was 9 weeks or so. Worth the wait when it arrived. Thanks.
Thrilled with our beautiful piece of furniture.
A pleasant experience from our initial enquiry at the store right up to delivery of the finished product. Very happy with the to unit and dressing table stool. Thank you!
Good customer service in store…
Good customer service in store (Winsford). The salesman was very helpful and patient with my elderly mother who was looking to buy a sofa and chair Good communication throughout the delivery process and the delivery men assembled everything and were helpful. I have used Alan Ward in Winsford on numerous occasions as they stock quality furniture at competitive prices and the offer an excellent service
Can recommend without hesitation
Very pleased
The sale all went well from the helpful people in the store to the delivery. Delighted with the sofa.
Great selection at their Newcastle…
Great selection at their Newcastle under Lyme shop, good advice from George, very helpful.
Delivery was early, furniture installed and now in use, loving it.
Fantastic to deal with.
Fantastic to deal with.
Great choice to pick from.
Very competative prices.
Great customer service.
Delivered on time on the right date.
Excellent
Great products, great prices and great customer services. We are delighted with our new suite.
Very helpful very good choice of…
Very helpful very good choice of furniture. Good delivery and good delivery men.
Furniture from Alan Ward
We have bought a bed and bedroom furniture from Alan Ward since moving house a short time ago.
We were given excellent and well informed information and advice from the staff who were most helpful but not ‘pushy’
We are delighted with our purchases.
Alan Ward guided us and informed us of what was happening to our purchases whilst we waited for their arrival.
They delivered on time on the day specified and the delivery men were careful with our items and most pleasant.
The delivery guys were great
The delivery guys were great. They did as asked and left the furniture where we asked them to. The furniture look good in place.
Thank you
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