Alan Ward Furniture Reviews 

502
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... See more

Rated 5 out of 5 stars

(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... See more

Company replied

Rated 4 out of 5 stars

Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... See more

Rated 5 out of 5 stars

Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... See more

Company replied

4.8

Excellent

TrustScore 5 out of 5

502 reviews

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4.8

All reviews

(502)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Between us we we ended up getting the…

Between us we we ended up getting the colour wrong on some items, but your excellent customer service team quickly resolved this situation and left the furniture with us to use until the replacements arrived. They also allowed us to change the style on one item.

First class

Graham Shepherd

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

Delighted

Arrived on time. Well made. Well protected for journey. Delighted

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

Great purchase

Bedside table arrived with no problems, I felt is was a good price and looks great. We were able as a small item to collect ourselves which was very convenient

May 13, 2020
Unprompted review
Rated 4 out of 5 stars

We love our new sofa and chair

We love our new sofa and chair. Everything was managed very well from ordering and delivery. The only limitation is the length of time for delivery which was 9 weeks or so. Worth the wait when it arrived. Thanks.

April 12, 2020
Unprompted review
Rated 5 out of 5 stars

Good customer service in store…

Good customer service in store (Winsford). The salesman was very helpful and patient with my elderly mother who was looking to buy a sofa and chair Good communication throughout the delivery process and the delivery men assembled everything and were helpful. I have used Alan Ward in Winsford on numerous occasions as they stock quality furniture at competitive prices and the offer an excellent service
Can recommend without hesitation

April 9, 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased

The sale all went well from the helpful people in the store to the delivery. Delighted with the sofa.

April 9, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Great products, great prices and great customer services. We are delighted with our new suite.

April 8, 2020
Unprompted review
Rated 5 out of 5 stars

Furniture from Alan Ward

We have bought a bed and bedroom furniture from Alan Ward since moving house a short time ago.
We were given excellent and well informed information and advice from the staff who were most helpful but not ‘pushy’
We are delighted with our purchases.
Alan Ward guided us and informed us of what was happening to our purchases whilst we waited for their arrival.
They delivered on time on the day specified and the delivery men were careful with our items and most pleasant.

April 8, 2020
Unprompted review

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