Alan Ward Furniture Reviews 

502
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... See more

Rated 5 out of 5 stars

(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... See more

Company replied

Rated 4 out of 5 stars

Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... See more

Rated 5 out of 5 stars

Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... See more

Company replied

4.8

Excellent

TrustScore 5 out of 5

502 reviews

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4.8

All reviews

(502)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Relaxed atmosphere in store

Relaxed atmosphere in store. Great selection. Great discount and excellent product. Delivered on schedule with excellent service from delivery men who were courteous and careful. Very pleased with everything.

April 2, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

The guys delivering had a task on they’re hands with very heavy furniture solidly made and a turned staircase but they did a fantastic job and no dramas the furniture is as always the very best absolutely delighted.

April 1, 2020
Unprompted review
Rated 5 out of 5 stars

Another piece of excellent furniture

Another piece of excellent furniture, bought in the sale so saved 10%, well packed and delivery date was as expected. The delivery team were very polite, professional and arrived following a 'phone call. Team at the office very helpful too. We shall be adding to the range of furniture when the next sale happens!! Many thanks.

April 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience, lots of choice, no pressure selling, helpful and very knowledgeable staff. Excellent delivery lads. Would highly recommend.

March 31, 2020
Unprompted review
Rated 5 out of 5 stars

I shopped in your store for the first…

I shopped in your store for the first time and I am so impressed with the sales man the manager and the company helpdesk who were able to resolve an issue with my sofa and when it was delivered the delivery drivers were so helpful and considerate. I will definitely be shopping again in your store thankyou.

March 31, 2020
Unprompted review
Alan Ward Furniture logo

Reply from Alan Ward Furniture

Hi Kevin,
Thank you for your review - we're glad that you are enjoying your new sofa! We hope to see you again soon.
Best wishes,
The Alan Ward Team

Rated 5 out of 5 stars

comfort first.

Quality leather product which will last for years to come. Thank you.

March 31, 2020
Unprompted review
Alan Ward Furniture logo

Reply from Alan Ward Furniture

Hello Trevor,
Thank you for taking the time to review Alan Ward - we really appreciate your comments.
Best wishes,
The Alan Ward Team

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