Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... See more
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(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... See more
Company replied
Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... See more
Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... See more
Company replied
Company details
Contact info
Ennerdale Road, SY1 3LD, Shrewsbury, United Kingdom
- 01743648604
- alanward@cousinsfurniture.co.uk
- www.alanwardfurniture.co.uk
4.8
Excellent
502 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Alan Ward in Winsford
I can honestly say that the Alan Ward store in Winsford is the best furniture in Mid-Cheshire. Staff always helpful & friendly and most importantly keep their promises
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello!
Thank you for your kind words. We really appreciate your review and we will ensure that your comments are passed on to our staff.
Best wishes,
The Alan Ward Team
Fantastic service and quality product
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Mr & Mrs Leeding,
Thank you for your review of Alan Ward! We hope to see you again soon.
Best wishes,
The Alan Ward Team
Very helpful and Flexible throughout the whole transaction
Very helpful and flexible from the purchase transaction through to the deliver of the furniture. Excellent communications.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Albert,
Thank you for your review, we really appreciate your kind feedback!
Best wishes,
The Alan Ward Team
Excellent staff and very happy with the…
Excellent staff and very happy with the oak table and chairs purchased
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hi Geoff,
Thank you for your review, we hope to see you again soon!
Best wishes,
The Alan Ward Team
Excellent
Good quality furniture and friendly staff recommended everyone
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Mr Joseph,
Thank you for taking the time to review Alan Ward!
Best wishes,
The Alan Ward Team
Reply from Alan Ward Furniture
Hello!
Thank you for your review - we're glad that you are enjoying your new mattress!
Best wishes,
The Alan Ward Team
Fantastic help in the showroom
Fantastic help in the showroom, very knowledgable and no pressure.
Lots of choice and various price ranges.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Lesley,
Thank you for your review - we really appreciate your feedback!
Best wishes,
The Alan Ward Team
Thrilled with bookcase
I bought a bookcase which I am thrilled with. The staff in the Chester store couldn' have been more helpful and not only did they keep in touch with all the necessary information, they were very quick.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Mrs Griffiths,
Thank you for taking the time to review Alan Ward. We will ensure that your kind words are passed on to the staff at our Chester store!
Best wishes,
The Alan Ward Team
Reply from Alan Ward Furniture
Hello!
Thank you for your review - we really appreciate your comments.
Best wishes,
The Alan Ward Team
Great shopping experience
Great shopping experience, good price, friendly staff and lovely coffee shop in store. Quality furniture delivered in good time. Would recommend.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hi Julie,
Thank you for taking the time to review Alan Ward!
Best wishes,
The Alan Ward Team
I can’t praise the Chester store and…
I can’t praise the Chester store and the young man/salesperson enough from start to finish excellent service and knowledge of the sofa bed I purchased.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Annette,
Thank you for taking the time to review Alan Ward - we will ensure that your comments are passed on to the staff at our Chester store!
Best wishes,
The Alan Ward Team
Alan Ward furniture.
Excellent in-store advice. Kept me well informed throughout. Very competitive prices. Furniture arrived on time. Delivery drivers excellent.
Would highly recommend Alan Ward furniture.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Meryl,
Thank you for taking the time to review Alan Ward! We hope to see you again soon.
Best wishes,
The Alan Ward Team
Really good knowledgeable staff
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello!
Thank you for your review, we really appreciate your feedback!
Best wishes,
The Alan Ward Team
We are very happy with our new carpet
We are very happy with our new carpet. However, we had to wait for 5 to 6 weeks for it to be ready plus communication from the store was dreadful. We phoned numerous times for an update on our order and no one ever phoned back.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Mrs Clarkson,
Thank you for taking the time to review Alan Ward! We really appreciate your comments. We have passed your feedback on to our stores to improve our communication.
Best wishes,
The Alan Ward Team
Reply from Alan Ward Furniture
Hello Alan,
Thank you for taking the time to review Alan Ward! We hope to see you again soon.
Best wishes,
The Alan Ward Team
Delivered quickly and efficiently
Delivered quickly and efficiently, delivery staff very polite. Was notified when delivery was due. Excellent
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Miss Burrows,
Thank you for your review, we're delighted to read your kind comments!
Best wishes,
The Alan Ward Team
On time and fab furniture
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello!
Thank you for your review - we hope to see you again soon!
Best wishes,
The Alan Ward Team
Two thumbs up
Great service and delivery of really nice furniture. Delivery was before expected date.
Furniture was exactly as described / seen in store.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Craig,
Thank you for reviewing Alan Ward, we really appreciate your kind words!
Best wishes,
The Alan Ward Team
Excellent 1st class service from start…
Excellent 1st class service from start to finish. Delivered on time, all the staff I dealt with were extremely courteous, delivery people nothing was too much trouble. Thank you all.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Mrs Grace,
Thank you for your kind comments, we really appreciate your review!
Best wishes,
The Alan Ward Team
Good service
Good service. Stuck to delivery times. Delivery men very polite and efficient.
March 31, 2020
Unprompted review
Reply from Alan Ward Furniture
Hello Alan,
Thank you for your review, we really appreciate your feedback.
Best wishes,
The Alan Ward Team
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