A very good recommendation for the Hiyat 7k vapes. Excellent flavor that lasts until the very very end. Great choice of flavors, all the favorites. Fantastic price and fast shipping, hardly any wai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alectrofag was the vape supplier I chose when I decided to give up smoking genuine quality cigars, never smoked cigarettes. I knew nothing about vaping or would it work for me. I read thro... See more
Company replied
Fast and efficient, great quality flavour vape liquid. First time ordering here after recommendation from my brother. Didn't disappoint me. I even got a free car freshener which i didn't expect lol 👌... See more
Company replied
As always fantastic service, quality products and the ones I actually ordered! Haven’t used any other company since finding Alectrofag. Keep up the good work. It makes a difference
Company replied
Company details
Written by the company
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Contact info
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, United Kingdom
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Alectrofag
Hi Jaroslaw,
Thank you so much for your 5-star review!
We're thrilled to hear that you had a perfect experience with our next-day delivery service. We look forward to serving you again soon! 😊
Kind regards,
Team Alectrofag
Ordered from this website many times…
Ordered from this website many times and have always loved it! However my recent purchase contained a IVG vape with only one pod that actually worked. I’ve switched the pods around and left the vape alone for days and it’s still not working and I believe the pods are empty. Usually love this website and have never had a problem before but this time was a little disappointing.
February 12, 2025
Unprompted review
Reply from Alectrofag
Hi there,
Thank you for your feedback. Our representative has reached out to you, but we haven’t received a response yet. We would appreciate it if you could respond to our email so we can address the issue and improve your experience with our customer service.
We look forward to your reply and ensuring the matter is resolved to your satisfaction.
Kind regards,
The Alectrofag Team
Straight forward buying
Straight forward buying, great range of vapes too. I'm very pleased with my vape, especially with the style and colour too, better yet it was delivered the next day. Top marks all round.
February 19, 2025
Unprompted review
Reply from Alectrofag
Hi Maria,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had a smooth buying experience and are pleased with both your new vape and the fast delivery.
We’re so happy you love the style and color as well! Your feedback means a lot to us, and we're grateful for your support.
If you need anything else or have any questions, feel free to reach out. We’re here to help!
Best regards,
Team Alectrofag
I have been buying off Alectrofag for…
I have been buying off Alectrofag for over 2 years.
Best prices, best selection, fantastic service, very regular offers..
February 19, 2025
Unprompted review
Reply from Alectrofag
Hi Simon,
Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty over the past two years. We're thrilled to hear that you're happy with our prices, selection, service, and regular offers.
Your feedback means a lot to us, and we look forward to continuing to serve you with the best products and service.
Thanks again for your kind words, and don’t hesitate to reach out if you need anything!
Best regards,
Team Alectrofag
Good place to buy
Great prices good variety of flavours and a vape for all tastes
February 13, 2025
Unprompted review
Reply from Alectrofag
Hi Tracy,
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying our prices, variety of flavours, and the selection of vapes we offer. It’s always great to know our products are meeting your needs!
If you ever have any questions or need assistance, feel free to reach out. We’re here to help!
Best regards,
Team Alectrofag
Outstanding service great…
Outstanding service great selection,easy to use website,
February 13, 2025
Unprompted review
Reply from Alectrofag
Hi Colin,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear that you had a great experience with our service, selection, and website. Your feedback means a lot to us, and we look forward to serving you again soon!
If there's anything else we can assist with, don't hesitate to reach out.
Best regards,
Team Alectrofag
Never had an issue with alectrofag…
Never had an issue with alectrofag always prompt fast delivery and had 3 surprises in my order which I didn't expect and truly thankful I've ordered a fair few times of them and always recommend to anyone of my friends, colleagues and family.
February 8, 2025
Unprompted review
Reply from Alectrofag
Hi William,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you’ve had such a positive experience with us. It’s wonderful to know that you’ve enjoyed our fast delivery and the surprises in your order. We truly appreciate your continued support and recommendations to your friends, colleagues, and family—it means the world to us!
If you ever need anything else, feel free to reach out. We look forward to serving you again soon!
Best regards,
Team Alectrofag
Absolutely delighted
Easy to use web site quick delivery and you have my favourite flavour. Love your deals. absolutely delighted
February 8, 2025
Unprompted review
Reply from Alectrofag
Hi Miss Elaine,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you found our website easy to use, enjoyed the quick delivery, and are loving your favorite flavor. It’s great to know that our deals have made your experience even better!
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Team Alectrofag
Easy to order, quick delivery
Was let down by my Amazon order for replacement pods, and found you. Ordered from you, easy to do, arrived very quickly, thanks. Will deffo use you again when I need more.
February 11, 2025
Unprompted review
Reply from Alectrofag
Hi Nicky,
Thank you so much for the fantastic review! We're thrilled to hear that you had a great experience with us. It's always our goal to make ordering as easy and efficient as possible. We look forward to serving you again when you're ready for more! 😊
Thanks again for choosing us!
Best regards,
Team Alectrofag
Top tier service and very quick…
Top tier service and very quick delivery
Highly recommend
February 2, 2025
Unprompted review
Reply from Alectrofag
Hi Kevin,
Thank you for the amazing 5-star review!
We're so glad to hear you're happy with our service and quick delivery. Your recommendation means a lot to us. We look forward to serving you again soon!
Best regards,
The Alectrofag Team
Reply from Alectrofag
Hi Sam,
Thank you so much for your kind words and the 5-star review! We're thrilled to hear you're happy with both the product and our fast delivery. We appreciate your support and look forward to serving you again soon!
Best regards,
The Alectrofag Team
Fast delivery and the taste off the…
Fast delivery and the taste off the vapes as expected so good thanks i'll be ordering again 4 sure!!!
February 3, 2025
Unprompted review
Reply from Alectrofag
Hi Robert,
Thank you so much for the 5-star review! We’re thrilled to hear you’re happy with the delivery speed and the taste of your vapes. 😊 We can’t wait to have you order with us again!
If you need any help or have any questions, feel free to reach out.
Thanks again!
The Alectrofag Team
Order incomplete and items that were…
Order incomplete and items that were delivered were tasteless and probably out of date so binned the lot , zero rating not available
January 17, 2025
Unprompted review
Reply from Alectrofag
Hi Nigel,
Thank you for bringing your concern to our attention.
We are pleased to inform you that our representative has contacted you and resolved your issue to your satisfaction. We deeply value your trust and aim to ensure you never face any issues with us again.
If you’d like to share your updated experience, it would mean a lot to us and help others make informed decisions.
Should you have any further questions or concerns, please do not hesitate to contact us at our support email. We’re always here to assist you.
Kind regards,
Team Alectrofag
Had a problem with recent purchase…
Had a problem with recent purchase quickly offered refund or discount code to same value on next purchase sorted quickly
January 13, 2025
Unprompted review
Reply from Alectrofag
Hi Mr D Marsh,
Thank you for sharing your feedback! 🌟
We’re glad we could address your concern promptly and provide a solution that worked for you. Your satisfaction means the world to us, and we’re always here to ensure your experience is smooth and enjoyable.
We look forward to serving you again and turning that 4-star experience into a 5-star one! 💖
Kind regards,
Team Alectrofag
Always order from this site and have…
Always order from this site and have done a long time. I get everything I need and always good offers on and products are exactly how you'd expect. Delivery is quick and tracked
September 1, 2024
Unprompted review
Reply from Alectrofag
Hi Helena,
Thank you so much for your glowing review!
We’re thrilled to hear that you’ve been a loyal customer for such a long time and that you’re happy with our offers, products, and quick delivery service.
Your satisfaction is our top priority, and it means the world to us that we can consistently meet your expectations. We look forward to continuing to provide you with the best deals and service in the future!
Thank you for choosing us.
Best regards,
Team Alectrofag
Outstanding service and wow same day delivery!
Wow just wow - this is really same day delivery amazing and the products are always the highest quality highly recommend. I ordered around 1pm delivered by 6.30pm!
Go Alectrofag outstanding service
January 13, 2025
Unprompted review
Reply from Alectrofag
Hi Dear,
We’re thrilled to hear that our same-day delivery service and product quality exceeded your expectations. Your kind words truly motivate us to continue providing outstanding service.
Thank you for choosing Alectrofag and for recommending us so highly.
We look forward to serving you again soon!
Kind regards,
Team Alectrofag
Reply from Alectrofag
Dear Lily,
Thank you so much for your kind words and fantastic 5-star review!
We're thrilled to hear that you found our service quick, reliable, and the best. Your satisfaction means everything to us, and we’re grateful for your support.
We look forward to serving you again soon!
Best regards,
Team Alectrofag
First time I’ve ordered from them and…
First time I’ve ordered from them and will definitely be ordering again good prices and good shipping
January 4, 2025
Unprompted review
Reply from Alectrofag
Dear SD,
Thank you for your fantastic 5-star review! We're delighted to hear that your first experience with us was such a positive one. It’s great to know you found our prices fair and our shipping efficient.
We truly appreciate your support and can’t wait to serve you again. If you ever have any questions or need assistance with your next order, don’t hesitate to reach out.
Looking forward to your next visit!
Best regards,
Team Alectrofag
Excellent
After an issue with faulty vapes , i contacted customer service and they dealt with the issue promptly and appropriately , excellent communication from them and they resolved the issue , would buy from them again
January 3, 2025
Unprompted review
Reply from Alectrofag
Dear Nathan,
Thank you for your feedback. We truly value your input and appreciate you bringing this to our attention.
For every Zap Instafill device, a set of manual instructions is included to help with understanding the working and assembly process. The manual provides step-by-step guidance on setting up the device. After assembly, it’s essential to turn the device upside down, allowing the e-liquid to flow into the coil. Additionally, giving the coil 10 minutes of prime time ensures it absorbs the e-liquid properly before use.
It’s unfortunate that you’ve had this issue, and we understand your frustration. We’ve received your email and will work to turn this experience into a positive one. Our team will follow up with you shortly to assist further.
Thank you for your patience, and we’ll do everything we can to resolve this matter to your satisfaction.
Best regards,
Ewan Stewart
4 minutes after being shipped I got…
4 minutes after being shipped I got another email saying I’ve received my parcel when I haven’t, Royal Mail hasn’t even received it yet
December 28, 2024
Unprompted review
Reply from Alectrofag
Dear Cait,
Thank you for your feedback regarding your order status. We want to clarify that whenever a customer places an order, they receive a confirmation email indicating that we have successfully received their order. This email does not confirm delivery.
Please check your confirmation email for more details. If you could share your email address and order number, we would be happy to look into this further and resolve any issues you may have.
Thank you for your understanding, and we look forward to assisting you!
Best regards,
Team Alectrofag
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.