A very good recommendation for the Hiyat 7k vapes. Excellent flavor that lasts until the very very end. Great choice of flavors, all the favorites. Fantastic price and fast shipping, hardly any wai... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alectrofag was the vape supplier I chose when I decided to give up smoking genuine quality cigars, never smoked cigarettes. I knew nothing about vaping or would it work for me. I read thro... See more
Company replied
Fast and efficient, great quality flavour vape liquid. First time ordering here after recommendation from my brother. Didn't disappoint me. I even got a free car freshener which i didn't expect lol 👌... See more
Company replied
As always fantastic service, quality products and the ones I actually ordered! Haven’t used any other company since finding Alectrofag. Keep up the good work. It makes a difference
Company replied
Company details
Written by the company
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Contact info
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, United Kingdom
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent service
Excellent service, very fast. Free delivery which is a massive bonus as most if not all other vape shops charge delivery. The product and price is also great. Will buy again.
December 20, 2024
Unprompted review
Reply from Alectrofag
Dear Raymond,
Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed our fast service, free delivery, and competitive pricing. Providing an exceptional shopping experience is always our goal, and it’s fantastic to know we’ve met your expectations.
We look forward to serving you again soon. If there’s anything we can do to make your next visit even better, don’t hesitate to let us know!
Kind regards,
Team Alectrofag
Made order before 4pm for next day…
Made order before 4pm for next day guaranteed delivery paid £7.99 for the service still awaiting order. No update on tracking in over 24hrs. No response from customer service email
Update 20th. Part refunded shipping fee. However products arrived but image on website is different from what was shipped. After reporting this they have removed images from website
December 19, 2024
Unprompted review
Reply from Alectrofag
Dear Martin,
Thank you for sharing your feedback. We understand the importance of timely delivery and accurate product representation.
Our customer service team is already in contact with you, and step by step, we will work diligently to resolve this issue to your complete satisfaction. We appreciate your patience and cooperation throughout this process.
If there’s anything further you’d like to discuss, please don’t hesitate to reach out.
Kind regards,
Team Alectrofag
FANTASTIC!
FANTASTIC!
Was sceptical ordering as never heard of the site before and prices are great!
Order arrived in a few days. Packed well too. Highly recommend 👌🏼
I will be ordering all my vape stuff from here going forward. Iv been waiting on deliveries from different companies for a while well before my order on here yet these just shipped straight out. Couldn’t ask for more. Thanks so much 😊
December 13, 2024
Unprompted review
Reply from Alectrofag
Hi Tanya,
Thank you so much for your fantastic review!
We're thrilled to hear that you had such a positive experience with us. It’s great to know that our swift shipping and careful packaging met your expectations. We’re delighted to have earned your trust and look forward to being your go-to for all your vape needs. Thanks again for recommending us—we truly appreciate your support! 😊👌🏼
Best Regards,
Team Alectrofag
Purchased two 6000vape
Purchased two 6000vape, throw away, for the first time. Great kit, fabulous deal, and as always, delivered same day.
Constant customer and no reason to change. 5 stars every time.
December 12, 2024
Unprompted review
Reply from Alectrofag
Hi Andy,
Thank you so much for your glowing review!
We're thrilled to hear you loved the 6000 puff vapes and found our deals and same-day delivery service impressive. Your loyalty means the world to us, and we’re so glad we continue to meet your expectations.
Looking forward to serving you again soon!
Kind regards,
Team Alectrofag
Quick and easy to order ,plus 1 of my…
Quick and easy to order ,plus 1 of my vapes stopped working and when I went on chat Evan couldn't have done anything more to help fantastic customer service
December 12, 2024
Unprompted review
Reply from Alectrofag
Hi Catherine,
Thank you so much for your 5-star review!
We're thrilled to hear that your ordering experience was smooth and that Evan provided fantastic customer service to resolve your issue. Your kind words mean a lot to us, and we look forward to serving you again! 😊
Best Regards,
Team Alectrofag
So far so good never had a problem with…
So far so good never had a problem with ordering from them before just spoke to somebody about my tracking number really helpful and even look themselves for me. Very helpful and I’m very thankful for that as sometimes I do have problems.
December 9, 2024
Unprompted review
Reply from Alectrofag
Hey Kerrie,
Thank you so much for your wonderful review!
We're thrilled to hear that your second order arrived quickly and that you're happy with the product quality. It’s great to know our team could resolve the issue with your first order professionally—we always strive to provide the best possible service.
We’re grateful for your recommendation and look forward to serving you again soon! 😊
Best regards,
Team Alectrofag
amazing quality vapes
November 25, 2024
Unprompted review
Reply from Alectrofag
Hi Mikey.
Thank you for your fantastic review! 🌟
We're thrilled to hear that you're enjoying the amazing quality of our vapes. Your satisfaction means the world to us, and we can't wait to serve you again soon! 😊
Best regards,
Team Alectrofag
I've received an email that my parcel…
I've received an email that my parcel has been delivered but it hasn't, and when I attempt to track it I am unable to see where it is. Not a good experience. I received an email today and everything's been sorted out so there's a good customer service.
November 20, 2024
Unprompted review
Reply from Alectrofag
Hi Farida,
Thank you for sharing your feedback.
Could you please provide us with your order number? Alternatively, you can reach out to us at "support@alectrofag.co.uk", and we’ll work swiftly to resolve your concern to your utmost satisfaction. Unfortunately, we’re unable to locate your order details by your name at the moment.
We look forward to assisting you further!
Kind regards,
Team Alectrofag
I ordered 1T22 Innokin
I ordered 1T22 Innokin - sky blue and 1 T22 Innokin- grey , I recieved sky blue and silver .
November 19, 2024
Unprompted review
Reply from Alectrofag
Hi Graham,
Thank you for sharing your feedback with us. We hope you are doing well.
We have received your concern through our customer support, and one of our team members has already contacted you to assist further. The return process for your order has been initiated. Once we receive the device back, we will be more than happy to exchange it for the preferred one you originally ordered.
Thank you for your understanding and patience. We look forward to resolving this matter to your satisfaction!
Kind regards,
Team Alectrofag
express delivery
express delivery, good price, large selection. I recommend!
November 2, 2024
Unprompted review
Reply from Alectrofag
Dear Aneta,
Thank you for your fantastic review! We're glad you enjoyed our fast delivery, great prices, and wide selection. Your recommendation means a lot to us!
We look forward to serving you again.
Kind regards,
Team Alectrofag
Delivery as good as usual BUT …
Delivery as good as usual BUT purchased a different make. INSTA MAX TASTED BURNT after 15 minutes of use
November 12, 2024
Unprompted review
Reply from Alectrofag
Dear Pat,
Thank you for taking the time to share your feedback.
We’d like to share some helpful information about this product. As a high-puff device, it requires a prime time of approximately 10 minutes to allow the coil to fully absorb the e-liquid. Using the device before this priming period may lead to a burnt taste. We hope this clarification helps with understanding the device’s performance.
To further assist you, we kindly request your order number, as we are unable to retrieve your order information based on this review. Once we have the details, we will make it our priority to resolve this issue to your utmost satisfaction and ensure a better experience moving forward. Please leave us an email for our customer support team at Support@Alectrofag.co.uk.
We truly value your support and look forward to hearing back from you.
Best regards,
Team Alectrofag
Horrendous opened up and vape oil…
Horrendous opened up and vape oil everywhere on one of the packets had to throw in bucket other one fine
November 12, 2024
Unprompted review
Reply from Alectrofag
Dear Mr Jordan,
Thank you for bringing this to our attention.
All of our products are branded and genuine; however, occasionally during delivery, a device can get slightly damaged, which may affect its quality. Please rest assured that we are here to resolve this issue to your satisfaction.
We are unable to locate your order details at the moment. Kindly share your order number so we can verify the affected item and address this matter as quickly as possible. You can reach us directly at support@alectrofag.co.uk, and our team will ensure this is sorted out promptly.
We appreciate your understanding and look forward to making this right for you.
Best regards,
Team Alectrofag
Loyal and honourable company highly recommended 100% Great products and even better customer service!
Hi Alectrofag,
Thank you for reaching out to me this morning by calling me to discuss my experience along with the minor issues that I had encountered with your company’s online store.
I am more than pleased with Ewan from your customer service department for bringing my concerns and issues raised to a satisfactory resolution.
A massive thank you Ewan!
Kind regards,
Indy
November 7, 2024
Unprompted review
Reply from Alectrofag
Dear Indy,
Thank you for bringing this to our attention, and I sincerely apologize for any inconvenience this situation has caused. We truly value your loyalty and appreciate you being a part of the Alectrofag family.
I understand your frustration with the issues regarding the discount codes, and I want to assure you that we are taking this matter seriously. We are actively reviewing your case and the concerns you’ve raised to ensure we resolve this to your satisfaction. Please know that we are committed to addressing your complaint with the utmost care, and we will get back to you with a resolution within the next 24 hours.
Your experience is important to us, and we’re dedicated to ensuring this matter is resolved in the best possible way. We genuinely appreciate your patience as we work towards a solution, and we will reach out to you directly to ensure your concerns are fully addressed.
Thank you for your understanding and continued support.
Kind regards,
The Alectrofag Team
Good prices and fast shipping.
November 7, 2024
Unprompted review
Reply from Alectrofag
Hi There,
Thank you for the fantastic 5-star review!
We're delighted to hear that our competitive prices and fast shipping made a great impression. Providing you with value and efficiency is always our goal, and it’s wonderful to know we succeeded. We look forward to serving you again and delivering another smooth shopping experience!
Best Regards
Team Alectrofag
Very well organised for customer…
Very well organised for customer service as usual.
I had a small issue with my last order, and the company resolved my issue rapidly and way beyond my satisfaction.
Great service all round.
Fabulous.
November 3, 2024
Unprompted review
Reply from Alectrofag
Hi Andy!
Thank you so much for your fantastic review!
We’re thrilled to hear that our customer service team could quickly resolve your issue and exceed your expectations. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you.
Thanks for choosing us—we’re here anytime you need!
Warm regards,
The Alectrofag Team
Fabulous customer service
Fabulous customer service. Royal mail delivered my order to the incorrect address. Customer services rectified this and re sent my order. Super impressed
November 1, 2024
Unprompted review
Reply from Alectrofag
Hi Karen,
Thank you for sharing your kind words! We’re so glad to hear that our Customer Support team could assist in resolving the delivery issue promptly. Your satisfaction is our top priority, and we're thrilled we could turn things around for you.
If there’s anything else we can help with, please don’t hesitate to reach out. We look forward to serving you again soon!
Warm regards,
The Alectrofag Team
Easy to navigate site
Easy to navigate site, really great offers and very very quick delivery
October 31, 2024
Unprompted review
Reply from Alectrofag
Hi John,
Thank you for the fantastic review!
We're thrilled to hear you enjoyed the site’s ease of use, found great deals, and received your order quickly. We look forward to serving you again soon! 🌟
Best Regards,
Team Alectrofag
Have never had any issues always quick…
Have never had any issues always quick service, but have just received a email saying to leave a review as my parcel has been received the order was placed this morning and I've not received it today so just a little confused
October 25, 2024
Unprompted review
Reply from Alectrofag
Hi Tammy,
Thank you for your thoughtful review, and we're glad to hear you've had a positive experience with our quick service! We apologize for any confusion caused by the early review request—our system occasionally sends this prompt once an order is on its way, even if it hasn’t been delivered yet.
Your feedback is invaluable, and we’ll work to improve our notifications for better timing. If there’s anything else you need, please feel free to reach out!
Best regards,
The Alectrofag Team
Brilliant company 1st class.
Alectrofag are so brilliant I've ordered a few times now products are 1st class highly recommended.
October 25, 2024
Unprompted review
Reply from Alectrofag
Hi Anthony,
Thank you so much for your fantastic review! We’re thrilled to hear you've enjoyed our products and service, and it means a lot that you’d recommend us. We look forward to serving you again soon!
Best regards,
The Alectrofag Team
2nd time ordering next day delivery…
2nd time ordering next day delivery fantastic service
October 21, 2024
Unprompted review
Reply from Alectrofag
Hi Ian,
We’re thrilled to hear that our next-day delivery met your expectations again. It’s great to have you as a returning customer, and we look forward to providing you with many more seamless experiences!
Regards,
Team Alectrofag
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