A recent major incident at my business required several hours of security footage for law enforcement. Seems like the perfect time for a security system to shine, right? Instead, after... See more
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See what reviewers are saying
I've been with Frontpoint, which merged into Alert 360 since 2010. The response time to an alarm is great: usually a phone call within 30 seconds after an alarm. I like the interlogix intrusion s... See more
I signed a contract in May of 2023 and was told after my equipment was paid off the cost of service would go down. Called to see what my new billing would be and it is the same cost as when the contra... See more
Company replied
Cancelled last April. They were charging me for video systems that never got worked ($40/month), even though I had already complained that they were unless. Got confirmation that my account was close... See more
Company replied
Company details
Information provided by various external sources
Home Security Systems at great prices! We offers several packages that are up to 25% off RETAIL! Switch and save Alarm Monitoring starting at $15.95!
Contact info
2448 E. 81st St. Suite 4300, 74137, Tulsa, United States
- 833-360-1595
- info@alert360.com
- www.alert360.com
1.6
Bad
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Pleasant Technician
June 1, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Karen. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Jacob was efficient and knowledgeable…
Jacob was efficient and knowledgeable and explained well what he did.
May 30, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Kelly. Customer service is incredibly important to us, and I'm happy Jacob provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Repairman was very knowledgeable and…
Repairman was very knowledgeable and took care of all the issues, he also helped me download the app onto my telephone.
May 27, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Cheryl. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The entire process was handled in an extremely friendly, professional manner.
The entire process was handled professionally, and with great courtesy as well as respect for property. Sandra did an outstanding job assessing my needs, and providing a plan for my services. Austin was at my home for 14 hours, without leaving for any kind of break. He worked the entire time, and found great solutions to some very challenging architectural issues with the house. Anthony was here for a portion of the evening, and also did an excellent job of solving some challenges! Both of these young men were beyond courteous and polite. Totally positive experience, and I absolutely recommend Alert 360.
May 26, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Teri. Customer service is incredibly important to us, and I'm happy Sandra, Austin & Anthony provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Joel (the technician who stopped by…
Joel (the technician who stopped by today) was friendly, respectful and knowledgeable. Glad to do business with Alert360!
May 24, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Andrew. Customer service is incredibly important to us, and I'm happy Joel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
They were very knowledgeable and the…
They were very knowledgeable and the set up was quick. The customer service was excellent from my initial set up on the phone to the installation on the ground. Wonderful company and great people to work with. And now we have great security for a family. Thanks alert 360!
May 15, 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Mr. Rogers. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Excellent Customer Service
May 12, 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Mr. Jed. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
These guys are awesome
These guys are awesome! We use them at multiple locations and they have always been great to deal with techs are always very thorough and evaluated our security needs and made sure we were well protected. Highly recommend!!
May 12, 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Big Jerry's Buds. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Tech was outstanding
Tech was outstanding. He made sure our system worked correctly and helped us with the app settings. He was kind and smart. Very efficient. Completed everything in under 2 hours.
May 6, 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Richard. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Travis was great…Very polite..
May 5, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Jessica. Customer service is incredibly important to us, and I'm happy Travis provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Reply from Alert 360
Thank you for your review, Teresa. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Erick was professional
Erick was professional, knowledgeable and thorough. He did an excellent job.
My only concern was that I was charged $25.00 that I was not aware of before calling for assistance. Possibly might mistake.
April 30, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Lilliard. Customer service is incredibly important to us, and I'm happy Erick provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Service was great quick and…
Service was great quick and professional Alan was amazing
April 29, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Terrance. Customer service is incredibly important to us, and I'm happy Alan provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I had the honor of having Bruce for my…
I had the honor of having Bruce for my service this morning. He was prompt, knowledgeable and professional. He informed me of what was taking place with my system, performed the upgrade and programmed and tested the system. A great employee to have in your company.
David W
April 27, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, David. Customer service is incredibly important to us, and I'm happy Bruce provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Outstanding Customer Service
Nick came out to add upgrades. He was amazing. He's very patient and answers questions without any hesitation.
April 24, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Nicole. Customer service is incredibly important to us, and I'm happy Nick provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Gregory replaced the mother board to…
Gregory replaced the mother board to fix my random alarm siren going off. He was very professional and explained what was happening with my alarm system. He is confident this fixes it once and for all.
April 22, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Jeff. Customer service is incredibly important to us, and I'm happy Gregory provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Gene upgraded our alarm system to the…
Gene upgraded our alarm system to the current requirements and did so professionally and quickly. Gave me a heads-up before arrival and was even a little early! Thanks!
April 19, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Maureen. Customer service is incredibly important to us, and I'm happy Gene provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Touch keypad defective
Touch keypad defective. Service tech repaired with speed and expertise.
April 12, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Robert. Customer service is incredibly important to us, and I'm happy your tech provided such great service and was able to get your keypad up and running again! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Zelton
Zelton
The technician was Awesome
Customer Service the BEST!
Very informative
April 9, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Felecia. Customer service is incredibly important to us, and I'm happy Zelton provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I had an issue with my alarm system and…
I had an issue with my alarm system and Eddie figured out the issue very fast and accurately.
April 8, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Stephen. Customer service is incredibly important to us, and I'm happy Eddie provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
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