A recent major incident at my business required several hours of security footage for law enforcement. Seems like the perfect time for a security system to shine, right? Instead, after... See more
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See what reviewers are saying
I've been with Frontpoint, which merged into Alert 360 since 2010. The response time to an alarm is great: usually a phone call within 30 seconds after an alarm. I like the interlogix intrusion s... See more
I signed a contract in May of 2023 and was told after my equipment was paid off the cost of service would go down. Called to see what my new billing would be and it is the same cost as when the contra... See more
Company replied
Cancelled last April. They were charging me for video systems that never got worked ($40/month), even though I had already complained that they were unless. Got confirmation that my account was close... See more
Company replied
Company details
Information provided by various external sources
Home Security Systems at great prices! We offers several packages that are up to 25% off RETAIL! Switch and save Alarm Monitoring starting at $15.95!
Contact info
2448 E. 81st St. Suite 4300, 74137, Tulsa, United States
- 833-360-1595
- info@alert360.com
- www.alert360.com
1.6
Bad
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
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Great service !!
April 6, 2021
Unprompted review
Reply from Alert 360
Thank you for your review, M. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Awesome service...would recommend
March 24, 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Kendall. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Great system, great service
I had a recent service call with Tech Tina. She sent a ‘heads up’ text so I knew when she would arrive, which was great. She took care of my issue in short order & also took the time to show me how to change the clock on my system. Great experience that was in keeping with a very good security system.
March 23, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Annie. Customer service is incredibly important to us, and I'm happy Tina provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
My technician (TINA HOUK) was…
My technician (TINA HOUK) was excellent. This is the second time she’s upgraded my system. 360 is great, but the person coming out to your home is THE MOST IMPORTANT.
March 18, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Jill. Customer service is incredibly important to us, and I'm happy Tina provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Alert 360 technicians are definitely…
Alert 360 technicians are definitely professional, courteous and respectful of my security needs. The upgrade was exactly what I wanted.
March 6, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Linda. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Reply from Alert 360
Thank you for sharing your experience, Cynthia. Customer service is incredibly important to us, and I'm happy Zac provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician is good and knowledgeable…
Technician is good and knowledgeable and resolved the issues on my alarm.
February 25, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Angel. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Excellent Customer Service
I needed my pad on my door changed and Pete King came out ASAP! I am a school teacher and was in a ZOOM
meeting and missed him when came the first time! The called the missed call and he came right back in literally 5-10 minutes! He messed with it and messed with it until it was fixed and he was very pleasant!
February 23, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Stiell Mika. Customer service is incredibly important to us, and I'm happy Pete provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
John did an amazing job
John did an amazing job! He was very professional and provided exceptional customer service.
February 22, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Erma. Customer service is incredibly important to us, and I'm happy John provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
360 installer fantastic!
My installer, Pete King, was wonderful! He set our system up exactly the way we wanted it, was extremely patient with our questions and made absolute certain that we were well informed & comfortable before leaving. Although he was very efficient with his time, we never felt rushed....and believe me, we asked A LOT of questions! We're so excited that we finally have a security system that addressed all of our concerns and needs.
February 20, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Deborah. Customer service is incredibly important to us, and I'm happy Pete provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great experience
Great experience, technician was very friendly and helpful. Answered my questions professionally and thoroughly.
February 11, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience! Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Tech was on time and did a good job
Tech was on time and did a good job. I was surprised when he requested payment thinking it would be added to my next bill. I asked if he could take a credit card which he said yes. I gave him my card and he took a picture of it with his phone. I didn’t care for that at all. I thought he would have a scanner. Did not receive a bill or any acknowledgment that he took my credit card. Not a good way to do business.
February 8, 2021
Unprompted review
Reply from Alert 360
Thank you for providing your feedback and letting us know about this issue, BH. We set a high standard for ourselves and I'm sorry you don't believe that standard was met in your interaction with us. I would appreciate the opportunity to research this but you, but unfortunately, I am unable to locate an account with the information available. Please send the phone # or address on your account to Alert360Cares@alert360.com, so I can look into this further. Best, Ashley R., Social Media Manager
Satisfied..
Satisfied... tech was timely, knowledgeable, friendly and followed protocols by wearing his mask.
February 4, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Ig. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician Mark Best Tech
Technician Mark arrived within his stated time frame. Was professional, friendly, knowledgeable and most of all instilled confidence in me by correcting errors made by a prior tech and following basic confidentiality procedures. I highly recommend that he train other technicians.
January 26, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Satisfied. Customer service is incredibly important to us, and I'm happy Mark provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
professional, efficient, first class
Minh was professional, courteous, knowledgeable and very prompt. Can’t ask for anything more.
January 22, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Santi. Customer service is incredibly important to us, and I'm happy Minh provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
TECHICIAN EXCEEDED MY EXPECTATIONS
The technician arrived and it took him five minutes of arriving to resolve the issue after the call taker on the Customer Support Line was unable to resolve it.
January 19, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Karin. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Outstanding support persons
The technician from Alert360 was outstanding. Professional, courteous, skilled are all words describe Chad Bacon. The call staff who setup the appointment was also professional and pleasant. Chad called in advance and arrived as agreed. Wonderful experience. Thanks.
January 19, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, R. Spencer. Customer service is incredibly important to us, and I'm happy Chad provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
We just celebrated 14 years with this…
We just celebrated 14 years with this amazing company we have referred a lot of our neighbors they two are grateful for their service! Our technician, Scott, was beyond professional friendly concise got everything handled highly recommend his services thank you so much
January 18, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Jackie's Groove. Customer service is incredibly important to us, and I'm happy Scott provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great company and efficient!
January 15, 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Sergio. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Alert360 is an excellent choice for home security
The technician Brad contacted me when in route and arrived as promised. His installation knowledge and skills were excellent and we made decisions together regarding specific component placement to optimize performance. He seamlessly integrated my Liftmaster WI-FI overhead door opener to the system and made sure my Alert360 app was installed correctly. The new Alarm.com Video Doorbell with Analytics is an incredible device and was installed perfectly. We are incredibly happy we chose Alert360 for our home security and highly recommend them for your customized security system.
January 15, 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Mark. Customer service is incredibly important to us, and I'm happy Brad provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
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