Alex London Reviews 151

Their response says it all.

Thank you for your email, how annoying to hear that your ordered item(s) are not as you expected.

Exchanges and or returns are of course no problem, this can always be done within 30 days of receiving your item(s). Please note, as indicated on our website, we do not offer a free return service, we also do not have a department store in The United Kingdom, we only work with our department store in China. We value our eco process, as indicated on our website, that is why we have chosen 1 central department store near our fabric.

Therefore, returning items would be at the customer's expense and risk, as shipments may encounter difficulties when returning to China. On average, return shipping costs approximately 30 GBP.

If that is not an option for you, we also offer the following: Since we prefer to avoid returns given the ecological process (CO2) emissions, you can then just keep your items and do not have to return anything. (For every 3 orders we plant a tree in the world).

Here we can then take 10% of your total order value and credit it to your payment method. Then you can for example give the item to friends or family. We hope you can understand, and I hope to resolve this soon together with you Sheila.

I look forward to hearing from you soon.

Note to self, research reviews in future. Agree with all these reviews, absolute rubbish from these people. Sizes and quality horrendous. Do not order from these as you may as well throw your hard earned money straight in the bin and cut out the middle con men.
They reckon they plant trees every 3rd order too 😂 yeah sure you do.

I was completely
misled by this company. The clothes are badly made and when I complained this is the response I received.
Thank you for your email, how annoying to hear that your ordered item(s) are not as you expected.

Exchanges and or returns are of course no problem, this can always be done within 30 days of receiving your item(s). Please note, as indicated on our website, we do not offer a free return service, we also do not have a department store in The United Kingdom, we only work with our department store in China. We value our eco process, as indicated on our website, that is why we have chosen 1 central department store near our fabric.

Therefore, returning items would be at the customer's expense and risk, as shipments may encounter difficulties when returning to China. On average, return shipping costs approximately 30 GBP.

If that is not an option for you, we also offer the following: Since we prefer to avoid returns given the ecological process (CO2) emissions, you can then just keep your items and do not have to return anything. (For every 3 orders we plant a tree in the world).

Here we can then take 10% of your total order value and credit it to your payment method. Then you can for example give the item to friends or family. We hope you can understand, and I hope to resolve this soon together with you Mary.

I look forward to hearing from you soon.

I wish I’d read these reviews before ordering my tiny piece of cotton described as a flattering dress! All the other reviews reflect my opinion. £30 for a ‘hassle free return’ to save the planet is a joke. How they are still trading is beyond me! I will try the trading standards and small claims court, but will not be returning the tiny dress to China for more than the cost of it!

Cheap rubbish, took weeks to arrive, putting everything in the dustbin. Returns too expensive, avoid.

AVOID THIS COMPANY THEY’RE A FRAUD!!!!
I purchased 3 dresses and like everyone else the sizing is too small and quality poor. They are allegedly registered in London but when you receive tracking info the goods are coming directly from China. Been quoted £30 to return items to China. They’ve offered me 10% discount to save on CO2 emissions but they’ve only refunded £2 so far!!!! DO NOT TOUCH THIS COMPANY - Should be reported to Trading Standards for misleading website which says “30 day hassle free returns”!!!

Order placed 10 days ago, still not here! Annoyed with myself for not checking their reviews before placing my order.

Don’t buy from them it’s a scam. Not a UK company at all based in China. The goods are really cheap in quality and not worth anything more than a couple of pounds. They say hassle free returns but it’s not it’s over 25 pounds to return an item as it goes back to China.

Don't be fooled by this company's name - even though the website lists and address in London, they are not and if you buy something and need to return it, you have to pay to ship it to China, so it costs more to ship it back than the item costs. Complete rip off - should not be able to call themselves Alex London - totally misleading. If I could give them no stars and not 1 star I would.

Please do not purchase such a rip off I wanted to return item too small poor quality wanted £30 pounds to return it to china but they could send me from china a new one for £10 - please don’t waste your money.

If I could wipe out the one star I would.The name is deceiving , also think some thing should be done about how the company is trading. Trouble free returns do not exist. £30 cost to return the goods ??? Or £9 to have another size delivered.
The dress I purchased is of poor quality, very cheap fabric.
Reading these reviews and my experience has been the same. Terrible unreliable company. Problem still ongoing. I would urge everyone to avoid purchasing anything.

Do not order anything. London in company name is very misleading as they are based in China. Dress much smaller than described and fabric really thin and poor quality. I feel this company is fraudulent and unfortunately I fell for it. Wanted £30 postage to return item or I could order bigger size for £10 postage and I could keep the other one! Wouldn't want it anyway!! Avoid this company!

Same same
Same same
Appalling quality - ridiculous sizing , impossible to return despite their “hassle free” promise
The products are so poorly made and I can’t believe I fell for this scam company
DO NOT BUY ANYTHING FROM HERE

Cannot rate it low enough! I am the fool, didn’t read return policy, however TOTALLY MISLEADING on the website regarding returns and the quality of the product is TERRIBLE. Just have to take the £30 hit of buying something from them, can’t give this awful dress to anyone. Furious.

This dress resembles a shroud ,both material and design never seen anything like it.Absolute disgrace.

Please
Do not buy from this company.

It is in china, the dress I ordered was poor cheap quality and when I requested a refund they basically said I return at my own risk and would I accept a 10% refund of the total cost of the itemised.

Appalling

Appalling! Total SCAM avoid at all costs. Cheap nasty fabric - I have better quality dusters!!!!!
Wish I had checked this site before I ordered - they are pretending to be something they are not - stealing photos. Kicking myself!!!!

Exactly the same as the other comments. Took weeks to arrive. Sizes too small/quality not as in the pictures. Told £30 to return to China or 15% refund. Wish I had read these reviews before ordering

AWFUL QUALITY!! Barely resembles the picture and fabric is worse than the polyester you might find on a cheap umbrella. Not the ‘high quality with a luxurious feel’ as described in the website. Interestingly on second look over the website it doesn’t state what the fabric is made of, which may be against trading standards. The ‘hassle free’ returns policy includes a £25 cost to ship to China!! Against UK advertising standards?

Do NOT order from this company! A complete scam! Sizes are completely wrong! It took ages to arrive and I cannot return unless I want to pay £30 postage! The name Alex London made me think it was a UK company. All from China! Never again! Very upsetting!