Alexander Clementine Reviews 336

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort and softness, often highlighting the high quality of the fabric and how well-made the items are. Many find the products to be life-changing, especially for those with sensory issues, post-surgery needs, or during menopause, appreciating the breathable and gentle feel against the skin. The customer service is also frequently commended for being incredibly responsive, kind, and helpful, with many people noting the personalized and understanding approach. However, some people were dissatisfied with the sizing, finding it ambiguous or not well-suited for larger cup sizes, leading to issues with support or fit. A few customers also experienced delays with delivery, though some acknowledged being informed about the reasons for the wait.

What people talk about most

Product

Customers consistently note positive experiences with product. Many praise the exceptional comfort and... See more

Quality

Users describe positive interactions with quality, consistently praising the fabric as divine, soft, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and efficient,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight prompt and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a bilateral mastectomy in July this year, after a breast cancer diagnosis, and opted to stay flat. My scars are still very sore and tight but my wonderful bralettes from Alexander Clementine are... See more

Rated 5 out of 5 stars

Edited. The company reached out to discuss sizes and allowed me to action a return, on that basis I would recommend sizing down if you have a small band and large cup. For me at 28/30 E/F the m... See more

Rated 5 out of 5 stars

I absolutely love the underwear I bought from Alexander Clementine. I had a bilateral mastectomy in July, after a cancer diagnosis, and my poor battered body is still very sore. The crop top soothes... See more

Rated 5 out of 5 stars

Fabric is so soft and comfortable on scar tissue after surgery, very attentive company who listens and delivers. A lot of thought has gone into the design to meet the needs of women who are menopausal... See more


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The best underwear I've ever owned

I waited for a long time before ordering from Alexander Clementine because I have super sensitive skin and I wanted to make sure that I wasn't going to throw my money away. Plus, to be very honest, the whole seaweed thing seemed a bit sketchy to me. Finally I decided to order a set of the AC x AW collab and, as soon as I opened the box, I was blown away by the quality of the fabric. It's so soft and stretchy, both the bra's and the thong's fits are amazing, I loved it so much I ordered other two sets a couple of days after to try out the other twisted blue bra with the coordinated thong and the lilac bralette with both coordinated thong and briefs. And although I usually *hate* bralettes, I loved this one so much I ordered another set (the black one, too bad I couldn't get a hold of the black thong because it was sold out in my size). I'll literally buy any other collection they put out in the future, and hope they'll expand onto some other pieces of underwear too. Alex, Freya, you now have my wallet. Whatever you're selling, I'll be always be buying it.

May 6, 2021
Rated 5 out of 5 stars

Super soft and stretchy I am a 38G and…

Super soft and stretchy I am a 38G and the x large fits amazing! Never thought I would find a non wired bralet which supports. Its great to help support a small uk business who has considered the environmental impacts of their products i really appreciate that thank you!

May 6, 2021
Rated 5 out of 5 stars

Lilac Bra

Bought the lilac Bra to match my pants. Delivered the next day. I love the fabric, it’s so soft. The note is so lovely. Thanks guys

April 28, 2021
Rated 5 out of 5 stars

I absolutely love this product

I absolutely love this product. It is exactly as described. Soft, very comfortable, and a gorgeous colour. The delivery was very quick as well, and I appreciated the extra touch of the thank you note made with seeds in it.
Shows how sustainable clothing can look lovely and be comfortable. Worth every penny!!!!!!

April 19, 2021
Rated 5 out of 5 stars

Simply the best

Literally the most amazing underwear EVER. Let’s talk packaging: it comes in a compostable bag (that I used for the food bin), and a cardboard box. Wrapped nicely in tissue paper AND the thank you card has peppermint seeds in it (adorable!). It’s so sustainable and it’s really simple when you think about it- everyone should be doing it.

Let’s talk underwear: the SOFTEST bra I’ve ever owned. Looks great on and so comfortable. There are adjustable straps but I will say I’d prefer it if the band was adjustable with different hooks. And the planted a tree with every order! Literally gorgeous ❤️

April 6, 2021
Rated 4 out of 5 stars

The material is the softest

The material is the softest, more glorious texture my skin feels. The bra fits perfectly and doesn’t suffocate at all.

The waist band on the panties is far tight. Definitely not meant for a curvy girl. I wish the elastic didn’t suffocate my love handles because the material is magical.

April 2, 2021
Rated 5 out of 5 stars

I bought the top and the bottoms and…

I bought the top and the bottoms and they are absolutely amazing! Not only are they super soft but they look amazing on the body and just make me look so snatched! I’m very pleased with the quality and so happy about my purchase!

March 26, 2021
Rated 4 out of 5 stars

Really good

I love the bras the quality is amazing and they are so soft and the sustainability doesn’t make you feel bad about buying them which is really nice but I never got an email confirmation (which id still like just so I have it as a record) so I couldn’t track them and I paid extra for delivery but they didn’t come after 2 days which was really disappointing

March 23, 2021
Unprompted review
Alexander Clementine logo

Reply from Alexander Clementine

Hi Rebecca, thank you so much for the lovely review - we are so glad you love your new seaweed bra! We've checked your order and confirmation emails were sent, perhaps they went into your junk or you put an incorrect email? If you'd like us to send your emails again, just send an email to contact@alexanderclementine.com. We use Royal Mail to ship all our items and due to the pandemic delivery can be slightly slower - we're sorry it took so long to arrive for you.

Rated 5 out of 5 stars

Amazing underwear

Really great shop, delivery is always really fast and the bras are amazing! By far my favourite pieces I own and will be stocking up on more! Can’t recommended this company enough!

March 23, 2021
Alexander Clementine logo

Reply from Alexander Clementine

Hi Emelia, thank you so much for the lovely review! We're so glad you love your seaweed underwear and we look forward to another order from you!

Rated 5 out of 5 stars

gorgeous

really lovely underwear. super soft and i love wearing it. great fit, and excellent customer service.

March 18, 2021

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