Alexander Hall Mortgage Advisers Reviews 

6,973
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 610 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their exceptional professionalism, transparent approach, and clear communication throughout the entire property buying journey. Many individuals emphasize that brokers provide reliable guidance, making complex situations feel entirely manageable and straightforward. People frequently highlight the impressive speed and efficiency in securing competitive mortgage offers and arranging necessary insurance cover. Reviewers also note that advisors are exceptionally patient, friendly, and always available to promptly answer any questions. Consumers truly appreciate the personalized attention and constant reassurance provided by advisors from start to finish.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the mortgage... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were consistently... See more

Response time

Reviewers highlight positive aspects of response time, expressing high satisfaction with prompt and... See more

User experience

Customers report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its our second time using services provided by Alexander Hall Mortgages. Especially Bradley Lodge and his team. Could not praise Bradley enough for his professional and transparent approach to the w... See more

Rated 5 out of 5 stars

I needed some life insurance cover to mitigate the financial risks for my wife of our mortgage payments. I am well past pensionable age, sadly! Hatice Karadal quickly established our needs, and source... See more

Rated 5 out of 5 stars

Andrew is absolutely wonderful! He is so helpful and trustworthy. He always makes time to explain things and really wants the best for you. Can't recommend him enough! I am so very grateful that helpe... See more

Rated 5 out of 5 stars

Our new insurance cover was arranged in a matter of days. No hickups, no delays, no misunderstandings. The information was presented clearly, all our questions were answered promptly and we were supp... See more


Company details

  1. Mortgage Broker

Written by the company

We help you find the most competitive deal on the UK mortgage market, and we make the whole process as simple and stress-free as possible. We look at your situation, then search to find the deal that best matches your needs. Whether you're based in the UK or overseas, we're here to help. Call us for a chat on the phone, drop into one of our London offices or get things done via the web. It's entirely up to you.

Why Choose Alexander Hall Mortgage Brokers?

Written by the company

Expert advice you can trust
Expert advice you can trust We're totally impartial and focus on finding the perfect mortgage to suit you.
Whatever's easiest for you
Drop into a branch, call us or go online. We're flexible to fit around you.
Hassle free all the way
We deal with lenders on your behalf, so everything from paperwork to negotiation is stress-free.
Choose from the very best deals
We work with all lenders, big and small to give you exclusive access to a comprehensive range of mortgage rates.
Supportive and friendly
Our highly experienced advisers make the entire buying process painless by taking all the work off your hands.

Further consideration

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBT SECURED ON IT. We do not charge a fee for residential mortgage advice. We charge an administrative fee for processing each of your mortgage contracts; our fees only apply when you decide to go ahead with an application. For standard residential mortgage contracts the typical fee is up to £499, subject to the complexity of the case and the lending solution required, and is payable on application. Other fees apply for BTL and Offshore mortgages, for full details please use the link below to view our Terms of Business. https://www.alexanderhall.co.uk/i/pdf/terms_of_business.pdf

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(6,973)

610 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks a million to Rukhsar Ghafoori

Thanks a million to Rukhsar Ghafoori

Over the past weeks, I've moved from my previous broker to Rukhsar and have to say I'm very impressed with how efficient and knowledgeable she was.

I'd highly recommend Rukhsar as a mortgage advisor as she provided an excellent service.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant broker for a first time buyer

I couldn’t recommend Alexander Hall enough after they helped me secure my first ever mortgage. Although I was initially quite wary that Alexander Hall was connected to Foxtons (my real estate agents), I personally didn’t experience any conflicts of interest and if anything, it made the whole experience a lot smoother.

As a first time buyer with a tight timeline, my broker, Ahmed Ali, was a real blessing. Not only was Ahmed incredibly efficient and dedicated to finding me the best offer possible; he was also extremely patient in helping me to understand my financial situation better and all the jargon that comes along with getting a mortgage offer.

I also really appreciated how Ahmed went above and beyond to communicate with my real estate agents and solicitors, to ensure things were moving forward quickly.

I don’t think I could have found a better person for the job. I’m beyond grateful!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Moazzam has been our mortgage advisor…

Moazzam has been our mortgage advisor and I cannot stress how amazing he has been.
He has made the process so stress free and has kept us informed the whole way. He is friendly, professional and overall fantastic at his job 😊 thank you!!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Alexander Hall Mortgage Advisers. The adviser was knowledgeable, responsive, and guided me through the mortgage process clearly from start to finish. Communication was excellent, and any questions I had were answered promptly. The whole process felt smooth and well managed, which made what can be a stressful experience much easier. I would happily recommend Alexander Hall to anyone looking for mortgage advice.

May 29, 2026
Rated 5 out of 5 stars

Made what can often be a stressful process straightforward

Made what can often be a stressful process simple and straightforward. Constant communication throughout; being both helpful and thoughtful in terms of taking the time to discuss and explain everything. Special mention to Jason in particular, who was instrumental in ensuring we were able to secure the best option on our mortgage.

May 29, 2026
Rated 5 out of 5 stars

David & Team were best in class…

David & Team were best in class partners throughout the entire process. I am first time buyer and they guided me at every step, answering all of my questions with ease and expertise. I could recommend them more highly!! Thank you David and team for all your help! I am so grateful.

May 28, 2026
Rated 5 out of 5 stars

Very helpful

Very helpful, the mortgage application process was super easy and got a positive response within a couple of days of submission.

May 26, 2026
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with my broker Jason. Whenever I ran into issues with my transactions, they responded almost immediately with clear and helpful advice — it really gave me peace of mind throughout the process. Most impressively, I received my offer within just two weeks of applying. The whole experience was smooth and stress-free. Highly recommend!

May 27, 2026

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