Alexander Pace Reviews 38

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Awful company who have accused me, well my husband of wearing shoes which were returned as soon as they gave us a return label. We have 28days to return but because an immediate return wasn't processe... See more

Rated 5 out of 5 stars

Great shopping experience and product! I purchased ALPHA GROVE CLASSIC shoes and Burnsall wallet. Very quality made products. Shoes are fitting my feet perfectly and very comfortable during walks... See more

Rated 5 out of 5 stars

Ordered a pair of "Cromwell" brogues in 2021. Timely delivered. Flawless quality. Leather, Sole and Stitching are Outstanding ! Bargain for the money I've paid. Worn in snow, rain and were using in su... See more

Rated 5 out of 5 stars

Purchased some brogues, the Tyburn Yard shoe from Alexander Pace. Quick and hassle free shipping and the shoes have a quality finish.The shoes are comfortable and versatile. I paired them with chino... See more

Company details

Written by the company

Alexander Pace benefits from over 30 years of experience that the shoemakers have passed on from generations. Every pair from our high-quality shoe collection is still handcrafted in our workshop and quality controlled by experts at each step of the process.


Contact info

3.6

Average

TrustScore 3.5 out of 5

38 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Awful company who have accused me

Awful company who have accused me, well my husband of wearing shoes which were returned as soon as they gave us a return label. We have 28days to return but because an immediate return wasn't processed and we didn't complain that the shoes looked worn or the shoe box looked reused, they've cleverly used it against us. Never had any issues returning products even Shien take back their products. Can't believe the daylight robbery. What a scam, and Debenhams should not be affiliated with this company.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased shoes from…

I recently purchased shoes from Alexander pace and i’m in love, the attention to detail is impressive and will make the best present for my husband. Their customer service is very good and i will definitely be purchasing again in the future!

December 10, 2024
Unprompted review
Rated 2 out of 5 stars

Not durable

Toe of shoe got visibly damaged after one wear. Not durable at all

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

I recently bought shoes from Alexander…

I recently bought shoes from Alexander Pace, and I'm thoroughly impressed. The craftsmanship is top-notch, with great attention to detail, making the shoes both stylish and comfortable.

The customer service was exceptional from start to finish. They kept me informed about my order, were prompt and courteous and all round helpful.

Alexander Pace excels in both quality and service. I highly recommend them for anyone seeking premium shoes and outstanding customer care

July 7, 2024
Unprompted review
Rated 1 out of 5 stars

Penton boots

Penton premium boots. Worn for 8 days. Heels have started to come off. Contacted customer service... no response. Hopefully PayPal can help out. Certainly not a premium boot. Such a shame as they looked decent

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service

I recently purchased a pair of shoes from Alexander Pace and I am absolutely thrilled with my purchase! The quality and craftsmanship of the shoes are impeccable. Not only are they stylish and trendy, but they also provide exceptional comfort and support for my feet. I've received numerous compliments from friends and colleagues, and I can confidently say that these shoes have become my go-to choice for both formal and casual occasions. The attention to detail and the use of high-quality materials truly set Alexander Pace apart. I couldn't be happier with my purchase and I wholeheartedly give them a glowing 5-star rating!

August 8, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of shoes that were to…

I ordered a pair of shoes that were to tight , I tried them on and wore for less then 2 minutes , they were good shoes but didn’t fit me , then the problems began , I followed there process for sending them back , twice I had to email them that there was no return address and also not enough postage , the email returns was polite and helpful, so I finally got them back when suddenly a email arrived that stated I had worn the shoes and there was signs on the sole , I replied that I only tried them on and only on carpet and suddenly it seemed I was a liar , it seems to me that there is a delaying tactic for returning the shoes and a excuse for not refunding

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

My husband loved these Top class boots

My husband loved these Top class boots. The packaging is second to none. He will keep the box as storage for his boots which is something that he has never done before. It usually goes in the bin. A**

January 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Quality

Had several pairs of shoes from Alexander Pace now. Excellent Quality and Great Value.

Would Highly Recommend to anyone looking to add to there Shoe collection

November 10, 2022
Unprompted review

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