Alexanders Removals & Storage Reviews 

a wonderful team led brilliantly by Chris under time pressure, not of their making, and who delivered in time with great skill and compassionate care in handling other people's personal belongings.

We have used them now 3 times over 22 years. no one does it better.

Great service from start to finish. Justyna was so helpful in answering my many questions and made the whole move feel really smooth and straightforward. On the day, Robin and Geo made it look effortless – such a great team. Would definitely recommend!

We switched to Alexander’s from a perfectly acceptable local removals company we have used before (that was much cheaper) because we were moving to a very large house and assumed from the reviews that the communication and management would be far slicker. I’m afraid to say it wasn’t at all. The actual removals guys were brilliant - they were very friendly, efficient, helpful and solution oriented - but the comms were just not great at all. Here are a few things that happened.

- it was in general quite hard to get hold of our move manager quickly. She often didn’t reply that quickly and was also away for a week a couple of weeks prior to our move with no other contact on her out of office so I just had to wait a full week for her reply. She then was away on annual leave AGAIN just a week later, over the day of our actual move. And I only found out this was going to be the case at the last minute because I checked in about something. If I hadn’t I don’t think anyone would have informed me that my actual move manager wasn’t going to be available on any of our move days.

- there was a bit of a slapdash approach to strategy. The house we were moving to was far bigger than our previous house, but when I asked about a labelling system I was just told the guys would move boxes to the equivalent of the room they’d been picked up. Since this didn’t really make any sense in the context of the two houses, I devised a labelling system myself and handed out floor plans to the removals guys, who were more than happy to follow it, but it definitely felt like something the company could and should have helped with.

- on our actual move day the line manager who was supposed to be looking after our move in Callie’s absence then very clearly hadn’t read any handover notes. There was a problem where the handiman who had been booked to dismantle and reassemble our Springform trampoline on the same day as arranged didn’t think he was in fact booked for reassemble that same day, and also wasn’t sure whether he could transport the trampoline in a certain way without checking the height of the side access at the new property. All the sort of stuff you need a move manager to assess and fix, except it felt like we didn’t really have a move manager. When I eventually heard back from Jeanette it became clear the reason she was being so casual about it all was in part because she didn’t even realise it was our actual move day. When I suggested this wasn’t really the level of streamlined service we felt we’d paid for she said it wasn’t her fault people were allowed holidays, which I felt was unnecessarily passive aggressive and rude (I too work and understand the concept of holidays! But plenty of people do proper handover notes). Eventually all the issues including the trampoline were sorted, but by the helpful foreman, not the office.

- it became clear there was poor communication between the actual removals guys and the management team. The foreman told me they dealt with entirely different people from us. When the guys originally came by to drop off boxes pre-move they tried to hand over literally ALL boxes three weeks in advance even though much of that would have been waiting for weeks for the removals guys to do their part of the packing the day before move day. (I sorted it out but it was a bit unnecessary.) I then experienced a similar issue later when I had arranged collection of the boxes post-removal. At about 4pm the day before we were finally given a time slot which unfortunately by that time we could not make. When I mentioned this to Callie she said it could not be changed because the route was fixed. After I had emailed back to say fine we would have to wait until the following week but please could we have some say or advance warning over time slots as it’s a bit much to ask people to put aside a whole work day until the late afternoon before, I actually then DID hear from the pick-up guy who a) hadn’t been told we wouldn’t be there and was therefore standing at our front door, and b) said he was more than happy to try to come back later.

The whole thing just seemed a bit ridiculous and the bit that I had thought I’d be paying extra for - good management - was the worst bit. I’d have been much better off dealing directly with the foreman and pick-up guys myself.

A trustworthy, most reliable team with unmatched expertise, attention to detail and fully personalised service. I cannot recommend Alex and Team highly enough.

Amazing service, Chris and his team did a great job!

I have now used Alexanders for two moves, 14 years apart. Both have been excellent. For the more recent one, this month, everything from initial contact to pick-up of empty boxes was impeccably done, efficiently, as promised, and on schedule. I could not have asked for anything better.

I would especially like to thank and commend Justyna for her exceptional work as the move manager. She was unfailingly responsive, helpful and reassuring throughout, and made the whole process feel stress-free (or as close to that as a house move can be).

I have used Alexander’s Removals twice in a year.
They are a brilliant very caring company, supportive in every way.
The office staff are so helpful and the team of packers
and drivers are helpful and efficient in every way and
always cheerful and friendly.
I am immensely grateful to everyone at Alexander’s.

Lukas​ ​and​ ​his​ ​team​ ​were excellent.​ ​They​ ​arrived​ ​promptly​ ​at​ ​8am,​ ​were​ ​incredibly​ ​efficient,​ ​and​ ​had​ ​us​ ​all​ ​moved​ ​in​ ​by​ ​2pm.

Although​ ​they​ ​were​ ​quick​ ​they​ ​didn’t​ ​rush​ ​-​ ​checking​ ​with​ ​us​ ​regularly​ ​and​ ​making​ ​sure​ ​everything​ ​was​ ​dismantled,​ ​reassembled,​ ​and​ ​put​ ​in​ ​the​ ​correct​ ​room.

They​ ​took​ ​great​ ​care​ ​with​ ​our​ ​belongings​ ​and​ ​with​ ​carpets​ ​and​ ​doorways​ ​at​ ​the​ ​new​ ​property.​ Alexander’s have moved us twice now and give real peace of mind.

Alexanders were amazing for our move. They were so efficient, the movers led by Tomek were friendly and took good care of our furniture. We had some large awkward furniture that was difficult to get out of our house but Tomek found a solution and made it seem easy. The organisation by Justyna the move manager was perfect. Moving house is so stressful but Alexanders made the day itself as easy as possible. Highly recommend.

Eva was always very accommodating and helpful. Communications were very good. Everything, every step was explained, I knew what was happening. I knew I could trust them to get all my stuff moved across country. Everything went very well, I was very pleased.

Alexanders were really flexible with the endless completion dates we had to propose. We opted for the packing and moving service which was entirely worth it and made moving with a toddler very calm and easy. Special mention to Callie for flexibility on the moving dates and Robin & his team for the packing up and down really quickly and efficiently.

Great services as always! Our account manager Justyna was great in getting everything ready for moving day, and Lukasz and his colleague got everything packed up so quickly and were helpful with the few extra things that needs to be disposed off.

Would definitely recommend Alexanders and will be using again the future!

We had an excellent experience from start to finish. Everything was turned around incredibly quickly - from the initial call, to receiving the quote, to final confirmation - all within just a few hours, which was hugely impressive.
Even with the office move scheduled at less than 48 hours’ notice, the whole process felt completely smooth and well managed. The team were professional, efficient, and clearly very experienced, which gave us real confidence throughout.
On the day itself, everything ran exactly as planned with no issues at all. It was a stress-free experience thanks to how well organised and responsive the team were.
We’re very happy with the service and would absolutely use them again in the future.

Very efficient and communicative, they also went the extra mile with a smile and made the entire process very smooth.

I've used Alexander's for three different moves. Communication with the team has always been clear and helpful. The movers are punctual, quick, and careful. Great service all round.

Great service and good communication. Have used Alexander Removals for multiple moves.

My experience with Alexanders was excellent all round. Justyna, my customer liaison manager scheduled and arranged everything perfectly. I had bespoke move requirements ..a large number of heavy bookcases which were full to overflowing & I needed all the books and papers carefully packed and then unpacked and put back in the right bookcases at the other end. Everything was done as agreed. I would highly recommend my crew Radek and Kacper…. Well done guys!

Excellent service. They packed my stuff really well, took and stored it for 6 months, then helped to load it on to a courier truck to France. Excellent comms & nice people.

Alexanders were professional and polite to deal with. They were on time with friendly staff and helped me move 3 times in 6months with storage.

We had a great experience (twice) with Alexanders, our move manager Justyna went above and beyond to help us out. Professional and great customer service; would highly recommend.