All was super smooth. The seller re-checks the size ordered to ensure that you get what you want and no return is necessary. In addition, they advise if you are not sure (back protector in my case).... See more
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See what reviewers are saying
Ordered boots from Alex Factory on Sunday. Alessio contacted me Monday with some questions regarding sizing - he wanted to make sure I got the right fit the first time. Boots shipped Wednesday and d... See more
Very responsive. I was not getting my e-mails due to them going into my spam folder. AlexFactory has sent me many emails checking on my status.
Company replied
This is the second time I have purchased hiking boots from Alex Factory. Shipping was prompt and efficient via Federal Express, even though from Italy to the US. Each time Alex Factory checked by emai... See more
Company details
- Activewear Store
- Motorcycle Equipment and Accessories Store
- Outdoor Sports Store
- Sporting Goods Store
- Winter sport Store
Information provided by various external sources
Vendita Caschi Moto, Outlet online Abbigliamento Moto e Caschi, Visiere Caschi, Caschi Axo, Caschi Suomy, Caschi Momo Design, Caschi Arai, Caschi Shoie, Caschi Nolan, Caschi A-Pro, Caschi G-Mac, Stivali Moto, Tute Moto, Giubbotti Moto, Giacche Moto, Guanti Moto, Protezioni Moto, Underware - Alex Factory
Contact info
Via dell'acqua, 2, 31020, Revine Lago, Italy
- 3288162520
- info@alexfactory.it
- www.alexfactory.it
4.7
Excellent
498 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Wanted to make sure size was correct…
Wanted to make sure size was correct ,and how I determined size,which my son had just bought a pr.of 9 and tried his on , from that size 8 was determined and they fit perfectly, the best feeling boot ever had on!!!!
September 7, 2022
SG12
Best price on SG12 I could find. Super fast shipping took a few days to make it to USA. Awesome customer service. Thanks you!
August 16, 2022
Great prices for great products
Great prices for great products. Quick shipping considering it’s international. Thanks
August 12, 2022
Perfect - 5stars
What a great experience from the size selection to delivery.
Very fast shipping.
Quality is perfect
Comfort
Everything went well... and Special thnx to Alessio for his continuous support..
August 7, 2022
Unprompted review
Excellent service and quick shipping.
Excellent service and quick shipping.
I was apprehensive about using this company since they were overseas and the price of the boots I ordered were over $140 less than anywhere else. I read the great reviews and made the order. I immediately received emails from customer service to verify my foot size and make sure I was ordering correctly. I the. Received my order within a week which is incredible coming from across the Atlantic. Great product, the best price and wonderful customer service.
August 2, 2022
Great comfortable boots and excellent…
Great comfortable boots and excellent customer service. Alessio reached out to me and verified my fitment and if it were not for that, my boots my not have had the correct fitting. Highly recommend!
Joe
August 1, 2022
Unprompted review
Good price great customer service and fast shipping
This was a great company to buy from. The customer service was great . The shipping was super fast from Italy to the Canada
July 24, 2022
Service was excellent!
Service was excellent. They checked with me through email about my order, and I'm thankful thankful they did. I had entered the wrong size, and had they not checked with me, it would have been a hassle for me.
July 22, 2022
Excellent service
Excellent service. The items were dispatched quickly and arrived when expected.
Seller communication was on time every step of the way.
July 11, 2022
Alex Factory Rocks
Living in the USA 🇺🇸 I was a little leery order from across the pond, but I have to say it was a great experience and would definitely do business with Alex Factory again.
June 29, 2022
Wonderful customer service
Wonderful customer service! Alessio reached out to me to confirm sizing and provide suggestions. Even with international shipping, my riding shoes arrived quickly. I am very impressed by the personal attention I received. Thank you!
June 24, 2022
Unprompted review
Excellent service and smooth transaction
June 15, 2022
Communication and customer service was…
Communication and customer service was outstanding. Shipping was super quick. I'll definitely purchase from here again!
June 14, 2022
Buy with confidence!
I live in Glendale, California, U.S.A and saw a lot of great reviews. They were ALL TRUE !!! They emailed me to confirm size and it was shipped out that same day ! I got my boots in like 5 days !! So awesome!
Great company.
June 6, 2022
Customer care and Gaerne boots size
Alessio warned me beforehand that the Gaerne boots size are a bit small compared to regular sizes: I really appreciate that.
Thanks.
May 11, 2022
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