Ali Bongo Reviews 2,229

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

not sure who I spoke to today on the phone, whoever he is needs a payrise and super chill dude that went out of his way to push my package through for next day free of charge. always great custo... See more

Rated 5 out of 5 stars

First time customer and will be ordering again very soon! Made an online order Friday, came today! Very impressed!! Glass jars bubble wrapped up very well, even my rolling tins and trays were wrapped... See more

Rated 3 out of 5 stars

A little Disappointed with my first order here, if your selling ungummed blunts maybe you could make it clearer, waste of money they won’t stick what so ever for me.. just add (no gum) to the produc... See more

Company replied

Rated 5 out of 5 stars

Like all companies the only true measure of their quality is how they deal with a problem. I am pleased to be able to confirm that the web team in particular are great at resolving issues. Had a fault... See more

Company replied

Company details

  1. Book Store

Written by the company

Ali Bongo, The UK's Premier Headshop - We have the greatest range of Pipes, Bongs, Seeds, Vaporizers, Skins, Clothing & so much more. We have a 2 story shop in the centre of the beautiful city of Norwich in the heart of East Anglia, as well as servicing the needs of the worlds smokers. With 30 years in the industry, you will be amazed at the unrivalled selection we have on offer. Contact our team for advice and more on 01603 760055 or @ admin@alibongo.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

SCAMMERS PRETENDING TO BE LEGIT ALL MY FRIENDS GOT SCAMMED

!ATTENTION! DO NOT USE ALIBONGO THEY LIE ABOUT WHAT THEIR PRODUCTS DO ANY BONGS YOU BUY WILL NOT WORK THEY ARE SCAMMERS SAVE YOURSELF MYSELF AND MY FRIENDS HAVE ALL BEEN SVAMMED BY THIS SITE

December 23, 2025
Unprompted review
Ali Bongo logo

Reply from Ali Bongo

Hello Luke, we have requested via Trustpilot for more information as we can not find any order from you. We will happily look into any issues you have. However as advised by Trustpilot you failed to reply.

We have a proud history of 34 years in business, with 10's of 1000's of genuine, happy customers. Making claims that you can not or will not back up, and shouting about it too shows a lack of understanding of how to get a resolution.

Contact us at admin@alibongo.co.uk with your order number and we will be more than happy to investigate further.

Hope you have a great 2026 :-)

Rated 5 out of 5 stars

Second time buying, worth it

Good shop, everything cone on time thanks guys you are amazing

October 9, 2025
Unprompted review
Ali Bongo logo

Reply from Ali Bongo

Thanks for the love Adrian, we genuinely appreciate it :-)

Rated 5 out of 5 stars

Stood by their products

Like all companies the only true measure of their quality is how they deal with a problem. I am pleased to be able to confirm that the web team in particular are great at resolving issues. Had a faulty vape, showed videos of problems as intermittent and exchanged no drama.

August 3, 2025
Unprompted review
Ali Bongo logo

Reply from Ali Bongo

Hey Richard,

We're genuinely very sorry to hear this. I think I (Ryan) may have spoken to you on the phone prior to you coming in, I must have mixed up or given you the wrong information.

We're sure we can resolve this for you, we would never want a customer walking away from our store having not received service they are happy with.

Please email us your video to admin@alibongo.co.uk, include when you purchased the item and a brief description of the issue you're having and we'll get it sorted for you.

Apologies again!

Rated 5 out of 5 stars

Really happy with the products I…

Really happy with the products I bought.. used the site a couple of times .always speedy delivery. Handy gifts for friends. Im always telling people that ask about a product I bought where it was from and to take a look .

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Fast delivery, and all items packaged really well to prevent anything from breaking. Will 100% be using again, thankyou !

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Super fast delivery, excellent items and a pleasure to deal with. 100% recommend. They contacted me straight away when an item wasn’t in stock and provided an alternative. Shipped it out and I received the very next day with no further payment required for fast delivery.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great bong and great service,,

Great bong and great service,,
Quick and easy transaction. Good price on item. Quickly dispatched. I would highly recommend these guys

April 14, 2025
Unprompted review
Ali Bongo logo

Reply from Ali Bongo

Thanks for your great review! We really appreciate it. 🙌

Rated 5 out of 5 stars

First time customer and will be…

First time customer and will be ordering again very soon! Made an online order Friday, came today! Very impressed!! Glass jars bubble wrapped up very well, even my rolling tins and trays were wrapped up and all boxed together nice and tidy! They definitely take care of peoples orders! 1 very happy customer. 10/10 rating.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and Trustworthy Company

I had to phone to sort part of my order/check stock. So helpful and even called me back so I did not have to wait on the phone. So helpful, I would recommend and trust this company, in all dealings.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service, packaging is very very good and completely stops damage unless it was literally stamped on an even then they could possibly survive, packaging is discreet and delivery is quick and free, I've had a lot of orders and I live in the canary islands so take them from the UK and legally grow them, iv had 2 bad seeds in over 80 and I think it was my fault, Iv spotted a mistake with a specific seed and contacted the company and they were great and rectified the mistake in the description, I will not use any other company, if your a collector or a "Legal" grower you will not find better quality value and service

August 21, 2024
Unprompted review

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