If I could give this rating a negative review, I would! I purchased three items online over a month ago, and none of which have arrived. I only received one email saying that one item had been dispatc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If I could not give a star i would! Terrible service. I tried contacting multiple times and left emails and messages which were not answered about a refund of an online purchase. I eventually found... See more
Customer service reps will tell you your problems are too bad. Don't bother purchasing if you are usually a size 12/14 because their sizing is way small. Their sizing chart is wrong & their customer s... See more
I wouldn’t take notice of the other reviews which seem to be fake! I buy Alice McCall all the time and have not had an issue. If I need to return for any reason my returns are processed quick... See more
2.1
Poor
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible fit
Horrible fit , impractical design, and uncomfortable to wear . sizing is way too off .
January 9, 2018
Unprompted review
Reply from alice McCALL
Hi Joan,
Please accept my sincerest apologies that you have not been satisfied with the fit and sizing of our garments. We kindly ask that you email hello@alicemccall.com so that I can personally help you with any trouble or concerns you may have had.
Kindest,
Lisa
$100 return shipping label
There sizing is WAY off. don't bother going by the size chart its not accurate. and what they fail to state on their website is that return fee is extremely high if you are in the US. you have to ship back to Australia and it cost me $100!!! no warning of this. do not shop from their website
October 21, 2017
Unprompted review
Reply from alice McCALL
Hi Hannah,
Again, I would like to express my sincere apologies that you have had this experience. It is my understanding that this has since been resolved with a full refund however, we kindly ask that you email hello@alicemccall.com so that I can personally help you further in resolving any trouble you may have had.
Kindest,
Lisa
Really bad return policy and customer service
I had never ordered from this store and didn’t know how the sizes worked so ordered several sizes. None of them fit and I had to pay $80 to return them and they would only give me a store credit that lasts for 6 months. So now I have $2000 in credits that have to be used in 6 months and they won’t make any exception.
October 20, 2017
Unprompted review
Reply from alice McCALL
Hi Stephanie,
Please accept my sincerest apologies that you have had this experience. It is my understanding that this has since been resolved with a full refund however, we kindly ask that you email hello@alicemccall.com so that I can personally resolve any trouble you may have had.
Kindest,
Lisa
Slow response from customer service. But smooth exchange and somehow shipping has become reasonably fast......
Received the top & dress 2 weeks later. I'd expect fast, efficient customer service also reasonably fast shipping from expensive boutiques but I'm quite disappointed. I've requested for an RMA to exchange my size for the MYSTERIOUS OCCURRENCES DRESS but found out there are 2 different return addresses. So now I've to wait not sure how long for someone to respond back to me. The website says to return to :
alice McCall E-Boutique Returns
Suite 1A, Level 1, Post Box No. 7, 55 Mentmore Ave
Rosbery, New South Wales
AUSTRALIA 2018
But I received an email to return the dress to :
alice McCall E-Boutique Returns
Suite 3, Level 2, 25 Cooper Street
Surry Hills, New South Wales
AUSTRALIA 2010
Also the RMA I requested is an exchange but there's not such indication from the acknowledgement received so I guess there maybe another round of hiccups.
I need the dress by christmas but now I'm not so sure it'll be able to make it. :(( The worst customer service I've ever experienced so far. I've even left messages on FB and Instagram but were both ignored.
18 Dec 2014
Great smooth exchange got the dress in time for xmas! And the dress fits nicely! Very please with the quality. Received the dress about a week or so later.
19 Dec 2014
Ordered the At first Sight Playsuit the 2nd time. This time round shipping is fast received about a week later or so and fit is great and what a playsuit cute fun & firlty at the same time.
Planning to get the She has Funny Cars Skirt to match the crop top!
Thanks
Alice Mccall xx
December 2, 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.