Found customer service terrible. I made a purchase with discounts and seller refused to send due to your discounts. Your customer service sided with the seller which was so wrong . I did nothing wrong... See more
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Review summary
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READ THIS BEFORE YOU BUY If you ever need to dispute something on AliExpress, know this: their evidence submission email address returns a hard server bounce. It does not accept mail. It has neve... See more
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My last two orders weren't delivered, phone protection screens and stickers,the delivery company sent me a message that they were delivered. Checked with neighbours and they haven't been delivered t... See more
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•Regular customer •Bought an item, Evri lost it •Been trying for weeks to get a refund •Endless chat bot responses •Uploaded evidence from Evri of them •admitting their failure many time... See more
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Company details
Written by the company
Launched in 2010, AliExpress is a global marketplace targeting consumers around the world and enabling them to buy directly from manufacturers and distributors in China and around the world. In addition to the global English-language version, the AliExpress platform is also available in 17 other languages, including Portuguese, Spanish and French. Top consumer markets where AliExpress is popular are the United States, Brazil, France and Spain. AliExpress is a business of Alibaba Group.
Contact info
400 S El Camino Real #400, 94402, San Mateo, United States
- (408) 785-5580
- www.aliexpress.com
2.0
Poor
186K reviews
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Ripper mate, a real U beaut.
Everything I have bought recently has been the expected quality at the expected price, delivered fairly promptly, well packed and safe, so all good here.
July 15, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Value for money and quick and easy to…
Value for money and quick and easy to order
July 14, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
The range of products that cater for…
The range of products that cater for all interests, the site sertainly for my interests.
The delivery is certainly quicker than expected for China orders, and seller turn round after order is fast on most items
July 8, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Delivery are faster than anyoane and…
Delivery are faster than anyoane and good prices
June 28, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Had a few items from this company and…
Had a few items from this company and everything has been excellent.
They sell so much stuff it's easy to find what your looking for and to order
Easy to pay I've found them to be trustworthy I've had no problems I was informed of date it would be derby and in some cases it has arrived early excellent delivery service always with in the times I'm given .it's easy to track your parcel and considering how far they have to come I found it to be quicker delivery than with other companies that send from china highly recommend
July 10, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Never got respons or refund
Despite many many emails about receiving poor-quality shoes. No response received and no refund.
April 4, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Due to the lack of completed request information form, we regret to inform you that we are unable to process your case due to insufficient information. Please accept our deepest apologies for any inconvenience you've faced. If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
https://helpcenter.aliexpress.com/s/BuyerHelp
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
Aliexpress, quality consumer products.
Aliexpress, simply millions of quality consumer products at absolutely unbeatable prices...
July 15, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Amazing awesome quality products
Amazing awesome quality products
Absolutely love it
Thankyou
July 14, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
This company sells a very poor products…
This company sells a very poor products online which the actual products are very different from what they advertised on the web. Very poor customer service. I have returned an item following their instructions and paid the postage, although they received it according to the royal mail tracking system, but never I got my refund and postage costs. This company is a fraud and not reliable and it should be banned in the UK as it doesn't follow EU or UK trade regulations. Never I buy anything from Aliexpress !!
June 3, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
We sincerely apologize for any inconvenience this may have caused you. Please accept our heartfelt apologies.
We have sent an email addressing the issue you encountered on July 22. Please review the content of that email.
If you have any further questions, please feel free to contact us by replying directly to this email.
Thank you for your understanding. Wishing you a wonderful day!
Best regards,
AliExpress Customer Service Team
www.Aliexpress.com
Lawn mowing parts
mostly item correct and quarlitied
But one of items is wrong dimension of piston ring thickness which is ordered part for lawn mowing
July 15, 2026
Unprompted review
Reply from AliExpress
Dear Customer.
Thank you for contacting us. We apologise for your unpleasant shopping experience. Our agent sent you an email, please check it out. If you have any questions, please feel free to reply to us via email and we will respond as soon as possible.
Thank you for your understanding and support!
Sincerely.
AliExpress Customer Service Team
Stop false pricing on adverts
Stop false pricing on adverts only to find out when you click on the advert either the price advertised has gone up or it's for something not related to that in the advertised picture!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
July 15, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for your feedback.
Prices may be updated at check-out due several factors, including seller’s changes of product price, change of currency, exchange rate, the ship-from location, the actual delivery address (country), the delivery model selected, promotion, discounts or coupons applicable. VAT calculation will be updated accordingly upon check-out.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Warm regards,
AliExpress Customer Service Team
I always find what i'm looking for
I always find what i'm looking for - a huge variety of quality and prices are offered. Shipping is quick
July 9, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Exactly the iron that was listed on…
Exactly the iron that was listed on the add.
July 7, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Very satisfied with Ali Express.
July 14, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Great value @ AliExpress
AliExpress is one of the best value online platforms, if not the best! Their prices at times can be lower than Temu, but certainly lower than Amazon or eBay. And to add even more value to the consumer, are their Bundle Deals, the deals there can be nothing short of amazing! The trade-off can be that the postage can take a bit longer, but it's well worth it. Keep it up!
July 12, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
Safe and fast delivery and lots of items to shop around.
fast delivery and lots of items to shop, only some listed item did not mention the true size of the item and confuse shoppers.
May 6, 2026
Unprompted review
Reply from AliExpress
Dear Valued Customer,
Thank you for sharing your feedback with us—it truly matters and helps us grow. We are dedicated to continuously improving our services to provide you with the best possible shopping experience. Your satisfaction is our top priority, and we assure you that we take your concerns very seriously.
We deeply value your input and are grateful for your support. If you need further assistance or have any additional questions, please don't hesitate to reach out to our Help Center at https://helpcenter.aliexpress.com/s/BuyerHelp.
Warm regards,
AliExpress Customer Service Team
Nonsensical response
How is it going with return shipping fee. I have been waiting for several months, uploaded receipt and documents four times and are getting nonsensical response.
July 14, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for contacting us.
We have processed your return shipping fee refund. Please check your email for detailed information. We sincerely apologize for any inconvenience this may have caused.
If you have any questions or need further assistance, please feel free to reply to this email. Thank you for your understanding and support!
Best regards,
AliExpress Customer Service Team
Great prices
Great prices, good info regarding tracking. No issues. Would recommend!
July 1, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
always browsing through
always browsing through. so many great products I always end up buying
July 15, 2026
Unprompted review
Reply from AliExpress
Dear Customer,
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you’ve enjoyed shopping on AliExpress. Providing a great experience for our customers is always our top priority, and it’s truly rewarding to know that we’ve met your expectations.
If there’s anything more we can do to enhance your experience or if you have any questions, feel free to reach out—our team is always here to help!
Once again, thank you for choosing AliExpress. We look forward to serving you again soon!
Best regards,
AliExpress Customer Service Team
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