AliExpress Reviews 

I like the way the company responds to their customers in very good shipping terms and timing . Good descriptions of the products and exceptional quality.

Easy to shop,reasonably priced items, good delivery time, happy with the service.

Aliexpress is just one of those sites you can't wait to click back on to see what deals are available.
Countless products for sale. Great deals. Great customer support. Fast international shipping. Everything you'd expect and more for a top-notch online retail platform.

You are lying to the goods are not how they described in your advertisement.
And speedx who is responsible for the logistics is worst company in the world.

I purchased three items of cycling clothing from AliExpress for almost NZ$200. For varying reasons the items were unsuitable and not what I expected.The fabric quality was generally good, but the after-sales experience and dispute process were extremely disappointing.
Here's what I wish I'd known before ordering.
1. Don't assume the published size guide is accurate.
I ordered one jersey according to the seller's published body measurements. My chest and waist measurements fell within the advertised size range, yet the jersey was significantly too small to wear. I supplied evidence of my body measurements + the seller's size chart and measurements of the actual garment, but my claim was rejected (no valid reason given).
2. Product photos don't always tell the full story.
A second cycling jersey looked excellent online, but the rear pockets were positioned much higher than every other well-fitting cycling jersey that I own. Rear pockets are an essential functional feature for cyclists. Their high-up-the-back position made them difficult and impractical to access while riding. I supplied comparison photographs and measurements to demonstrate the difference. Their response was the standard:- Your request was closed as the supporting information you provided was not sufficient.
3. Check that the product you receive actually matches the listing.
A thermal cycling vest was advertised with three rear pockets, but the vest I received had no rear pockets at all. I provided photographs and screenshots of the listing to demonstrate the difference.
4. Expect to provide extensive evidence if something goes wrong.
I supplied photographs, measurements, screenshots, comparison images and detailed written explanations for every dispute. Be prepared to document everything from the moment your parcel arrives.
5. Don't expect the dispute process to explain its decisions.
My disputes and appeals were repeatedly rejected with generic statements that my evidence was "insufficient", but without explaining why or addressing the specific evidence I had submitted. My evidence clearly demonstrated the issue. This left me with the impression that my submissions had not been truly considered.
6. Returning an item is not as straightforward as it sounds.
AliExpress eventually agreed that I could return the vest, but only after paying international return postage to China upfront (which is almost as much as the cost of item itself). Although the seller is stated to be responsible for return shipping where an item is not as described, there was no clear or reliable assurance that I would be reimbursed in cash. The guidance also refers to reimbursement by AliExpress coupon in some circumstances, which is of limited value if you no longer wish to shop on the platform.
7. The biggest risk isn't the clothing - it's the after-sales process.
My greatest disappointment wasn't that some items weren't suitable. It was the dispute process itself, which I found opaque, inconsistent and unnecessarily difficult despite making every effort to provide the requested evidence and resolve matters professionally with both the sellers and AliExpress. In my experience, the process eventually reached a point where there was no meaningful opportunity to discuss or clarify the issues further, even though I still had additional evidence and unanswered questions. I was left feeling that the process had become procedural rather than focused on achieving a fair outcome.
8. This experience changed my buying behaviour.
I have purchased many items through other online marketplaces and have always found the returns process straightforward, transparent and customer-focused. This experience with AliExpress has had the opposite effect. Rather than building confidence in the platform, it has reinforced my preference to shop elsewhere. Price is important, but trust, fairness and responsive customer service are ultimately what determine where I choose to spend my money.
My conclusion
Based on this experience, I will not purchase through AliExpress again. If you do choose to buy, do so knowing that you may waste your money and have nothing to show for it. Even though I demonstrated strong evidence, all my time and efforts got me nowhere. So by all means, take screenshots of every product listing, keep all correspondence and photograph every item as soon as it arrives – but know this may get you nowhere. I hope your experience is better than mine, but I believe buyers should understand the risks & potential difficulties of the returns and dispute process before ordering.

Further Update – 23 Jul 2026
AE did email me - invited questions, ignored my reply, no way to upload evidence, then closed my appeal for missing the deadline.

The shopping selection is simple and a great range is presented. Prices are competitive and postage is good value.
Shipping is usually fast but may be impacted by events like weather etc.

This item arrived poorly packaged and badly damaged — the packaging itself had been punctured by the product inside, which was broken as a result. When I contacted the seller to request a refund for the damaged panel, they refused to offer either a refund or a return postage label, leaving me to deal directly with AliExpress customer service.AliExpress's support was equally disappointing: despite the item arriving damaged through no fault of my own, I was told I would have to pay for return shipping myself. This is completely unreasonable — I shouldn't be out of pocket for a product that was broken before it even reached me.This has been the worst customer service experience I've had with any online retailer. Poor packaging, an unhelpful seller, and a platform unwilling to properly resolve a clear-cut damaged-item claim. I would not recommend buying from this seller, and this experience has seriously put me off using AliExpress again.

Updating that AliExpress continues to send unsatisfactory, repetitive emails claiming to address the issues raised in this complaint but offering no reasonable or workable solutions. They expect the customer to return damaged items at customer’s expense, to personally pursue third party freight company’s whom Ali is the customer for. All this pending their ‘assessment’ and ignoring photographic evidence, while making unreasonable demands for 'unboxing videos’. It is clear that AliExpress does not trust or care about their customer and their postage and customer service guarantee’s are not properly disclosed and place unreasonable financial burden on the customer and no responsibility on the seller. All in all it has been a frustrating waste of time dealing with AliExpress customer service and I wouldn’t recommend that anyone takes their ‘guarantees’ seriously or buy anything that could be damaged in transit.

I have had nothing but great experiences from AliExpress. The goods are always sent quickly; there is great communication about arrival dates and tracking; sellers allow refunds and often there is no postage costs for returns. The quality of the goods sold is also great and at much lower cost than I at shops that I could physically purchase from.

I made three multi product orders, the email updates, the tracking and delivery alerts were very accurate.
I have always found most products to of very good standard.

Good value vast variety of products to choose from quick shipping

Would give no stars if could. What a scam, ordered cat litter and got a packet of very small tissues not even big enough to blow your nose on. Had a reply from the company who say they have no record of the order which is strange as my husband ordered same cat litter and also got a packet of tissues. I have given them my details but if they have no records of the order so where did the tissues come from?

I had one of the worst online shopping experiences with AliExpress.

I purchased a subwoofer in May 2026, but I still have not received a proper refund despite the ongoing issues. What made the situation even more frustrating was how the dispute was handled. AliExpress claimed to my credit card company that the item had been delivered, but the "proof" they submitted was a photo of a car air freshener, not the subwoofer I ordered.

It's unbelievable that such evidence was accepted as proof of delivery for a completely different product. Instead of taking responsibility and resolving the issue fairly, I have spent months trying to recover my money.

The lack of customer support, poor dispute resolution, and misleading evidence have completely destroyed my trust in AliExpress. I will never shop here again and strongly recommend that others think twice before making expensive purchases on this platform. If something goes wrong, don't expect a fair or timely resolution.

great site got everything you need,delivery is fast ,if theres a problem it easy to report it and get it sorted.

I would rate them with 0 stars if there was an option for it.

I returned an item that was not as its description said when I bought it. They don't provide free pre-paid returns anymore, so I shipped it back and paid for it myself.

More than a week later, they said the product I returned is not the same as what I received and rejected and closed my refund request!! which was totally incorrect.

I provided the evidence of postal fee receipt and tracking number and the package itself, and they rejected it again.

I appealed and provided the evidence again and they said they escalated my case to their "Senior" team. I followed up on that case and every time they ask for evidence again and say they haven't decided yet and they would respond to me soon.

It's been 2 weeks and every time I follow up on my case, they ask for the same evidence I have provided 4 times already.

Their service is a total disaster. Don't buy anything from them if you don't want to lose your money on their garbage products and services.

Update: after 5-6 times of follow-up with their customer support, I finally got the info that they haven't received the returned package yet!
Is it that hard to just inform the customer about that issue at first instead of sending "regret to inform you we are unable to proceed with your refund request" or " found that the proof is not effective enough to prove your claim"?

Ordered a 1/2 ratchet wa s sent a 3/8 ratchet then was told I had to pay for return package and it was my fault. Not happy with that

I have found since i have been shopping through Aliexpress.com, the Outstanding Difference in sellers that Provide so many unique Product's for sale.
When Ordering Product's from a Seller they keep you updated to what you have purchased, when ready for dispatching and every step it takes to the Delivery of your Ordered Package to your Address.
Excellent.

One item ordered and paid for with two free gifts, sounded good. However one of the gifts, a smartwatch was damaged in transit. Their system to notify is full of inappropriate options and lots of “oops! error something is wrong “. If only 1% of their effort to sell more, was concentrated onto giving good service, when something is wrong, their service would be better.
However it’s not. Worst service I’ve attempted to have in a long time. They should take a leaf out of the Amazon book!
I will never use them again.

AliExpress' service is impeccable, keep up the good work 👌