Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
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Review summary
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Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
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We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
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Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2K reviews
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I have had a problem with those company…as above
I have had a problem with those company since my husband died and I have been trying to get this account in my own name and with all the benefits we were receiving before. I received poor infornation, I have had my legacy solar contract reduced to 4 cents and I have had to fight to get the credit transferred to my account Very poor service and I am sick of hearing platitudes re my husbands death , then veing treated abysmally. Very poor conduct. Now I am sitting here with no electricity for already four hours so you can reconnect under a different name I only gave one star because there was not any lower scorr
February 1, 2026
Reply from Alinta Energy
Hi Jennifer,
Thank you for taking the time to leave us your feedback. We appreciate you letting us know about your experience with us and we’re sorry to hear it’s not the best.
We will pass this on to the relevant team to ensure we are working to improve our customer experience moving forward.
Sally
Reply from Alinta Energy
Hi Kumudu,
We're so glad you found our gas rates competitive and our online process quick and easy! We appreciate your positive feedback.
Thanks,
Elena
The persons I dealt with were polite
The persons I dealt with were polite , efficient and proffessional. Thank you Alinta
July 30, 2026
Reply from Alinta Energy
Hi Alison,
Thank you for sharing your positive experience with us! We are delighted to hear that our team members were polite, efficient, and professional. Your feedback is greatly appreciated.
Thanks,
Elena
se…new utilities
I normally don't have time for these calls and can have trust issues giving info over the phone etc but l also know the different utilities companies only offer the good deals to new customers and getting a 640 gas bill for 2 in small unit l thought I'd at least listen and l could tell the call centre guy called Eddy was knowledgeable and wasn't scam type questions and over a few minutes he got a better provider and just the 640 gas bill now will change to almost 200 cheaper! At 450 it's around 33% cheaper so can't think how it could've been quicker or cheaper
July 30, 2026
Reply from Alinta Energy
Hi Gregory,
We are delighted to hear about your positive experience with us! It's completely understandable to be cautious about sharing information over the phone, especially with concerns about utility bills. We are so pleased that our team member was able to provide clear, knowledgeable assistance and help you secure such significant savings on your gas bill. We always aim to make these processes as straightforward and beneficial as possible for our customers. Thank you for sharing your feedback, it truly motivates us.
Thanks,
Elena
Reply from Alinta Energy
Hi Don,
We're so glad to hear our team provided such helpful service. Thank you for sharing your positive experience with us!
Thanks,
Elena
So far so good
So far so good, am hoping it continues. I like to be able to search your website easily which I couldn't do with my last supplier and encountered some employees who either didn't know the answer to help.
July 29, 2026
Reply from Alinta Energy
Hi Mavis,
We're so glad to hear that you're finding our website easy to navigate and that your experience with us has been positive so far. We are committed to providing clear information and helpful support. We appreciate you sharing your positive feedback!
Thanks,
Elena
Just changed to Alinta
Just changed to Alinta. I was promised 4c feed in tariff for my solar. Welcome pack arrived no mention of solar. On making enquiries I am told its 2c feed in tariff. This was deliberately done to get me to change suppliers. I wont be with you for long Alinta
July 28, 2026
Reply from Alinta Energy
Hi Bryn,
We are truly sorry to hear about the discrepancy regarding your solar feed-in tariff. We understand your frustration and appreciate you bringing this to our attention. We currently review our pricing annually and this occurs around 1st July 2026.
Thanks,
Elena
I have never had an issue with Alinta
I have never had an issue with Alinta. I'm very happy for the great service received. Thankyou and Well Appreciated! Keep Up the Good Work! :)
July 30, 2026
Reply from Alinta Energy
Hi Minda,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Van Tran,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
No Solar Rebate and No Customer Service
I have been with Alinta and attempting now for months to get resolution to the fact I'm exporting many kWh of power to the grid and they are not providing any rebate. When I have attempted to resolve they have told me I need to possibly pay for someone to check my meter, even though I have a new modern battery and solar solution and my previous supplier had no issue. After follow up I was told there is no issue and all is resolved but still no recognition of my bill or any written correspondence. They keep telling me to call them. Beware of a company that will not put anything in writing as it a clear policy as the obdudsman will always ask for written emails, dates, time and what you have done to attempt resolution.
July 29, 2026
Unprompted review
Reply from Alinta Energy
Hi Darren,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
If there is anything else we can do to assist, please reach out.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
Customer service was patience and…
Customer service was patience and understanding. Provided me with clear instructions and service.
Keep up the great work 😊
July 29, 2026
Reply from Alinta Energy
Hi Lavalea,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi Noel,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
I don’t like receiving a hello text at…
I don’t like receiving a hello text at 1115 at night. Pissed off
July 28, 2026
Reply from Alinta Energy
Hi Stephen,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Very clear instructions and efficient…
Very clear instructions and efficient in handling my queries.
July 28, 2026
Reply from Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Easy to use application on line.
Easy to use application on line.
Good website, no problems navigating and inputting my details. Good guidance notes.
Hope the changeover from my current gas provider is as smooth as this has been so far.
July 28, 2026
Reply from Alinta Energy
Hi Nigel,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Transferring to Alinta Energy
While the process of transferring energy to Alinta takes a while (primarily due to privacy compliance), your operator was pleasant to deal with and patient. He had a good understanding of the process and the systems, making signing up seamless.
July 28, 2026
Reply from Alinta Energy
Hi Graham,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Reply from Alinta Energy
Hi,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Very thorough & knowledgeable- efficient
July 27, 2026
Reply from Alinta Energy
Hi Rhonda,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Listening and making everything clearhe
Listening and making everything clear. He had a lovely manner .
July 27, 2026
Reply from Alinta Energy
Hi Ingrid,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
easy straight foward transfer to alinta…
easy straight foward transfer to alinta . well explained by alinta staff
July 27, 2026
Reply from Alinta Energy
Hi Suzanne,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
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