Alitalia 

1 star because I couldn't give -5. The guy shouted at me several times and after just hung up. If Alitalia you really care what kind of persons work in your call centre please have a record of June 25th, 2021 09:20AM call for reservation CTXDYT.

**update: the phone line goes dead now. 3 calls this morning.

Customer service the worst. Spent two days calling. Average wait-time 35minutes. The line dropped 13 times once someone responded. Finally spoke to someone on the 14th. The computer could not accept the voucher. Was to be called back in "an hour"...that was 7 hours ago.

All because they made a massive mistake, and gave me a voucher for my flight to make up for their mistake.

This is the national airline of an EU country, a G7 country. AND their English messages are also completely erroneous, that they seem like someone learned new English words from their teenage child.

This airline is a joke. It's a company run by adults that act like children. Their whole system is about avoiding customers and efficiency. Avoid.

1 star because I could give 0. The guy shouted at me hung up on me twice, refused to give his name saying it could be John, Michael or whatever I wanted, said there was no supervisor and tat he was the only one ( admittedly I called 3 times and the same person picked up). I asked him not to shout and he said that he talks straight and that’s his voice….honestly It wasn’t even listening or letting me speak…horrible experience and I’m Italian so I hate to give such a bad review, unfortunately it’s not the first time I have had bad experience with Alitalia customer service but I’m stuck with them due to my destination.
I recorded the phone call on my last call it was a disgusting experience that guy had no manners and should be trained on how to deal and simply speak with people.

Terrible!! I think the rudest customer service I’ve ever had the pain to speak to! He shouted at me on the phone, denied me to speak to a manager because he didn’t “want to” - he also gave me a fake name - BRIAN. Alitalia took my money and my miles and now “Brian” is not refunding them back to me.
CRAZY!!

Bad experience. Slow customer service.

Alitalia does not know how to spell customer service. Totally unprofessional.

This is one of the worst companies I had to deal with.

In Nov 2020, we had to cancel our flights Zurich - Rome due to a health emergency. I rang Alitalia beforehand to establish the correct procedure. They asked for a doctor's statement and promised a refund. We submitted all the documents and waited patiently. Calling their customer dept in December we heard that they are still dealing with the case which was an outright lie, as we found out on a later all in February when they said the refund dept had turned down our request in December. No communication at all. We were left in the dark.

I spent hours on the phone and emailing - feeling totally ignored and not appreciated as a customer at all.

They never write back and on the phone they lie in your face.

British Airways was the complete opposite. Same case: we had to cancel flights and received a voucher / refund instantly! No further action was needed.

If you don't want to lose your money, time and nerves, avoid Alitalia! They take you for a ride. Not worth it!

My ref no: 6003612904

This is one of the worst companies I had to deal with !!! a bunch of unprofessional liars!

I've been issued two vouchers for a flight with a return for London- Rome that supposes to happen in May 2020 and canceled due to Covid 19 Pandemic.

The vouchers were issued with an expiring date of 29th April 2021.

I have called numerous times during this month, April 2021, asking what is to be done with the vouchers that are about to expire as they cannot be used due to International Ban travel from Uk.

Numerous times, I have been lied to and postponed, saying they do know about the situation, but they don t have a solution yet, that they will call, or write back, things that never happen, and that I should call by the end of the month when they will have a solution for me.

I called again as advised today, 27th only to hear that they will charge me triple the amount of the ticket I paid initially, as my voucher expires, which is not only a rip-off but a very bad way of taking more money from people.

If it is impossible to travel, and that is a governmental issue, why am I LIED and forced to book and pay triple for a ticket on top of my voucher by these lying company only to not lose the voucher ?????

Not only I spend a lot of time calling them, but the frustration is beyond understanding due to their lies.

I don t want to pay triple on top of those vouchers for a trip, I have been asked to pay 395 per person on top of a 76.90 I paid originally, wich is outrageous !!!!

Losing money, time and nerves !!!!

I'm not surprised this company has never made a profit in its history .Its in-flight customer service is appalling . The staff don't care at all about their customers . On my resent flight from Heathrow airport to Rome the staff might as well not have been on board . They don't even offer a glass of water . This is very sad because they make Ryanair look like an excellent company ! The staff didn't greet the customers on board or when they landed they just disappeared.absolutely shocking"

Terrible
Called customer service was told to call back in a week 4 times then eventually told I had to re book a flight that I couldn’t get on due to lockdown, no other solution. Was eventually asked to email them and when they replied they asked me to call. Avoid at all costs €180 lost

Possibly the worst experience ever. Bar none. I was shouted at by one of their customer (DIS)service personel after I called to see what my options were with regards to an upcoming and non-refundable flight I could not longer board. I was told that my flight will be left open, but when I asked to have a confirmation for this, I was told that this was not possible (?). I very calmly explained that the since the flight was quite expensive, I would rather have confirmation that this will be left open. Is it really too much to ask, Alitalia? I wouldn't be able to book a flight just by telling you that 'yes, I will pay', so why not implementing a very simple solution that will give us peace of mind? A confirmation? It's automated these days! It seems that Alitalia does not operate this way. Top of the pops (but then, again, this is Alitalia, so don't expect anything) I got shouted at, treated like an idiot, and I was asked if I understood what the operator was saying, and that I was repeating myself in my request. All these things, from the people who are offering assistance to their paying customers. It seems to me that disservice runs high within Alitalia, and that people working on their customer service lines would benefit from a training course to refresh their skills, particularly when it comes to being empathic with a paying customer. They should also be told that to shout at a customer is never OK.
But maybe these are common, entrenched practices and nobody cares (and checks) within Alitalia. So, well done Alitalia. You're keeping up in line with all the bad reviews I have read so far. And more to come, it seems!

I have had a flight from Rome to malta on 18 February. Alitalia managed to lose my 2 luggages. As being a seafarer I will only2receive my luggages tomorrow, after 22 days.

Problem is alitalia never responded to any of my email.

I will sue them for compensation for complications they have caused.

Their advertised customer support phone numbers don't even work

Emails are received with an auto-reply and after that, nothing...

Alitalia got me home when my original airline during the pandemic cancelled my flight home. I will always be grateful to Alitalia for getting me home......Thank you

Worst airline company in the world, I'm still waiting my refund from 3 months, I call them to many time, no one give me an normal answer about where is my money, staff really rude and not professional at all, I really recommend to be careful don't fly with this company disgusted

Cannot give negative numbers otherwise I would have done.
Situation: COVID pandemy and I have to go back to my residence in London.
All the seats in the line were taken without respecting any social distancing.
When I asked if it was normal, they replied that if I wanted to take all 3 seats I needed to book them.

There should be responsibility taken for social distancing by the company. They should really work on this!
😡🤬🤬🤬

Just appalling. Trying to get a rebooking was fruitless, no answer on the phone, no email reply except an automated one not addressing the problem; no follow-up. Avoid like the plague

Alitalia en el resumen de la tarjeta de credito de este mes devolvio el importe.
¡Gracias Trustpilot!

Tenia pasajes comprados para vuelo Madrid Roma, Vuelo AZ00061 Reserva FFMDVQ, por la pandemia se cancelo el vuelo
El 8/5/20 recibo el siguiente correo de Alitalia:
Dear Valued Customer,
We regret that due to the Covid-19 emergency we were forced to make changes to your itinerary.

As an alternative to a refund, we would like to offer you a Special Gift, a travel credit voucher for your future flights with Alitalia, in the full value of your ticket with an increased value as follows:
* 15 Euros if you were booked on an Italian domestic or medium haul flight
* 60 Euros if you were booked on a long haul flight

Your Special Voucher must be used to travel within one year from the date of issue toward a new booking on Alitalia fights.

Please write to xxxxxxxxx no later than August 31st, 2020 to receive this offer and include the following information:
* Name
* Last Name
* Alitalia ticket number or copy of your ticket

If you prefer to receive a refund of your unflown Alitalia ticket, there is no need to take any action. Please be assured that Alitalia will process the refund as soon as possible.
We look forward to flying together again with you in the near future.
Thank you from the Alitalia Customer Care

Como dice el correo, no hice nada esperando que me devolvieran el dinero hoy a 8 meses aun no he recibido nada.
Me siento estafado por la empresa.

Trying to book my next trip and at first, everything seemed ok, but then ran into trouble. The agent tried to help, but it seemed to be hard work for something that seemed very easy to me. Price was ok and I will use them again.

After almost 1 year since my refund request I have never received any refund nor a voucher.
The call center is a joke they hang up as soon as you hear the work refund.
The worst air company ever!
Note I have called at least 20 times and I have emailed the company 3 times!
More than 9 months waiting...