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Rated 1 out of 5 stars

Horrible! The dress I ordered came completely wrong and so cheap. Customer service responded but now says my email is not deliverable. Scam. Do not spend your good money ordering anything from this si... See more

Rated 5 out of 5 stars

I received my items in 2 weeks! Based on other reviews I was expecting them much later. I ordered 3 items: the sweater is absolutely adorable, runs a little big though; the dress looks great, materia... See more

Rated 1 out of 5 stars

Scam? Fraud? Either way, just terrible. Zero stars. Ordered a sweater Aljok said was made in USA. When finally delivered, after I complained that shipping tracking wasn’t working, I received a sweater... See more

Rated 4 out of 5 stars

Absolutely shocked at the quality and beauty of these sweaters! I have difficulty trusting on line shopping and your product has measured up with high standards for every other on line store. Sweaters... See more

3.1

Average

TrustScore 3 out of 5

305 reviews

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3.1

All reviews

(305)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I love my sweaters but…

I love my sweaters but when they arrived, USPS contact me to say that the postage label was a duplicate and that I had to pay the $12.90 in postage.

February 1, 2023
Unprompted review
Rated 1 out of 5 stars

It took forever to receive my order

It took forever to receive my order. It claims it’s a South Carolina product but mine was shipped from California. I received my order and the sweaters do not fit, are scratchy and the one has an imperfection. I’ve attempted to contact several times about returning and they do not reply back.

February 1, 2023
Unprompted review
Rated 4 out of 5 stars

order was worth the wait

I love my two sweaters that I purchased. I am usually a Med size but I ordered large based on a comment I read. Mine are big, so order your true size. Shipping was confusing as I was told they shipped but trying to track them was frustrating. When they did arrive, I was happy with them. I would certainly order again.

January 15, 2023
Unprompted review
Rated 4 out of 5 stars

Beautiful but not as soft as I hoped

My sweaters are beautiful and I've received several compliments. When asked, I was told they were made of cotton but it seems to be some type of cotton blend (not sure what it's blended with). 2/3 of my sweaters might give someone with sensory issues difficulty. It seemed like it took forever to get them but was really only about 8 weeks.

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Comfort & Great Customer Service

I loved the pattern and it was very soft. Excellent customer service as well. I highly recommend this company at least for their sweaters, so many cute ones!

February 3, 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality, shady return process

As with many other reviewers, it took weeks to receive the order. I found the items to be poor quality. The fiber content of the items is not listed (there's no tag on the item to indicate what they are made of), and it isn't available on the website. Two of the items are itchy, and one is not. I decided to keep one, which I now regret because it is pilling. I have endeavored to return the other two for weeks now, and keep getting small and slightly increasing offers of compensation to keep them. I cannot wear them, the return policy states within 30 days, so I just want a refund. In the last communication from them I was 'advised' I have to pay return shipping. I do not recommend purchasing from this company. Last communication: "Sorry, US$34 is our best offer as compensation, could you accept it? Our return address is in Dubai, it’s not worth to return for you."

February 2, 2023
Unprompted review
Rated 1 out of 5 stars

This company is a total sham!

This company is a total sham. Do not buy from them. I ordered 4 sweaters from them. The images they displayed were so cute, and I got excited and foolishly ordered several items, spending close to $200. It took 7 weeks to arrive! None of the items are the actual pictured items. They are very cheap, poorly fitting, poor quality knockoffs of the pictured items. I immediately asked to return them for a refund, only to find out they only give refunds if there is a "quality issue" from their perspective. They first offered me $30 and said to keep the items. I declined and asked for a refund. They offered me $60 and I declined. Finally, they offered me $80 and said that is the best they can do. I'm disputing the charge with my credit card company. But, it is hard to dispute and prove they are falsely representing their products, because when I looked back at the site, I see they do not disclose the type of fabric (cotton, wool, polyblend) in the description online. There is also no information on the tag inside the clothing. They are NOT selling the items pictured. Buyers BEWARE! Don't be fooled. They are phony!

February 1, 2023
Unprompted review
Rated 2 out of 5 stars

There was a mix up when I first ordered…

There was a mix up when I first ordered my two shirts. To fix that Aljok said that I would get a 15 % off discount. When I went to buy the shirts there was no where to enter the discount code. I contacted Aljok explaining what had happened and they said I could not get the discount. What ?? Later the same day they offered 15 % off for a promotion. ( I had bought the two shirts earlier that day) When I contacted the company to tell them what had happened they still denied me the 15% discount. It seemed like a foolish decision to me because I really like the sweaters I bought and I would of bought more things. However after my experience I won't be buying from Aljok again. I gave them a rating of a 2 only because I liked my sweaters. Otherwise I would of given Aljok a one for their poor follow through and customer service.

December 18, 2022
Unprompted review
Rated 4 out of 5 stars

Love my purchase!

I really like the shirt.....have been looking at it for a good while...finally made the purchase. I do need to return the dress.....its too big and looks like a nightgown on me! I am certain that would not be the case for all!

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier!

I was a little worried, because I had a bad experience with something I ordered that I had seen on Facebook before, but the sweaters are absolutely beautiful! They fit perfectly, the fabric is wonderful and I couldn’t be happier! The shipping took a little longer than I thought it would, but they were well worth waiting for

January 26, 2023
Unprompted review

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