Double row diamond ring. Had to be made up special as not in stock. Asked for a delivery date before the 18th Arrived a week earlier than expected. Special thanks to Albie (customer services) It... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a bit late and one item had to be made!Cue panic when Customer Service notified me. I explained that one of the gifts was for someone awaiting major surgery and the other for her twin sister... See more
Company replied
The diamond ring I bought was value for money and the best price available of all the diamond companies. Order processed correctly and arrived on time. It is a very lovely ring and I am extremely s... See more
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Lovely ring I ordered a bespoke platinum diamond ring exactly what I expected .. Albie was very helpful..I emailed the way I wanted the design .. and ring arrived and was happy with the ring perfec... See more
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Company details
Written by the company
Visit All Diamond for the largest selection of beautiful UK handcrafted diamond jewellery.
All Diamond LTD
Written by the company
- What Is All Diamond Jewellery?
- Jewellery is a dream made real. Jewellery is a gift that makes clear our plans for a lifetime. Jewellery enhances beauty. Jewellery transforms the most precious elements of nature and adds them to our bodies to last a lifetime and beyond. Everybody’s dreams are unique, but jewellery expresses those dreams in a visible form. All Diamond’s collection of unique jewellery makes dreams a reality for you and for those to whom you give the gift of our exquisite jewellery. All Diamond specialises in the special. Our designers and craftsmen work magic with the Earth’s oldest, most durable, most precious, metals and gemstones. All Diamond artists, jewellers and metalworkers transform cold stone into fiery diamond, cold metal into warm, precious gold. All done to make your dreams, your emotions, your beauty, into reality.
- Value That Won’t Be Beaten
- Although we’re based in London, our service and value are worldwide. When you buy jewellery from All Diamond, the delivery is free, secure and fast, wherever you live in the world. Because first impressions count, your purchase will be sent to you in our beautiful signature packaging. The delight with All Diamond jewellery begins before you even open the box!
A Lifetime Of Quality
Quality Is A Delight Forever
All Diamond guarantees its jewellery products for a lifetime. If our jewellery fails due to faulty manufacture or materials, then we will repair or replace it free of charge.
Contact info
107-111 Fleet Street, EC4A 2AB, London, United Kingdom
- 02081910113
- help@alldiamond.co.uk
- www.alldiamond.co.uk
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aquamarine & diamond halo ring
Overall very pleased with product and service, kept informed throughout the process.would have given 5 star except the Aquamarine in my ring is paler than it looked on site, but this doesn’t stop the ring being very beautiful.
December 18, 2025
Reply from All Diamond
Thank you for taking the time to leave your review. We are really pleased to hear that you were happy with both the product and the service, and that you felt well informed throughout the process.
We do appreciate your feedback regarding the aquamarine appearing paler than expected. As your order is backed by our money back guarantee, we would be more than happy to change the aquamarine stone for a darker one if you would prefer. We have now reached out to you directly regarding this so we can arrange it as quickly as possible.
We would love the opportunity to resolve this for you and turn your experience into a 5 star one.
All Diamond Team
Why can’t all companies offer this level of service?
Ordered a bit late and one item had to be made!Cue panic when Customer Service notified me. I explained that one of the gifts was for someone awaiting major surgery and the other for her twin sister!
They promised to do they could and oh my didn’t they just.. first item arrived within 48 hours and the “ needing to be made/validated” one 8 days later. Absolutely brilliant service
Highly recommended
December 18, 2025
Reply from All Diamond
Thank you so much for your wonderful review. We are truly delighted to hear that our team was able to support you during what sounds like a very important and emotional time. It means a great deal to us that we could help get both gifts to you when they were needed.
We really appreciate your kind words and recommendation, and we are so pleased that everything arrived in time. If you ever need anything in the future, we are always here to help.
All Diamond Team
Excellent service from start to finish
December 19, 2025
Reply from All Diamond
Thank you for your kind review. We are delighted to hear that you received excellent service from start to finish. Your feedback means a lot to our team.
All Diamond Team
Nice product. Late delivery again.
Nice product. Well packaged. So slow to deliver though! Even if you ask for a specific date as it’s a special occasion. Item will turn up late. Ive been let down twice in 2 years.
December 14, 2025
Unprompted review
Reply from All Diamond
Thank you for taking the time to leave your feedback.
We are pleased to hear that you were happy with the product itself and the packaging. We are however sorry to hear that you were disappointed with the delivery timing.
We do clearly mention on every product page that some items are not held in stock and, once an order is placed, we will contact customers with an estimated lead time if the item needs to be made to order. For this reason, we always recommend placing orders with plenty of time ahead of special occasions to avoid disappointment.
We are also always happy to suggest suitable in stock alternatives that can be delivered sooner if timing is critical, and our team will do their best to help customers choose the best option available.
We appreciate your feedback, as it helps us continue to improve our service, and we are sorry that your experience did not fully meet your expectations.
All Diamond Team
Awaiting delivery...
I ordered a tennis bracelet for my wife's birthday. AFTER purchasing the order, I was informed that the tennis bracelet was not in stock and would need to be made (this was not apparent at time of purchase). I was assured that it would arrive in 3-5 weeks. To their credit, after I expressed my disappointment in missing my wife's birthday, they did agree to a small discount.
Fast forward 6 weeks and the bracelet STILL has not arrived. They have assured me it would arrive within 5 days 10 days ago.
Needless to say this is very disappointing. I am surprised be
December 18, 2025
Unprompted review
Reply from All Diamond
Thank you for taking the time to leave your review.
We are very sorry to hear about your disappointment and we do understand how frustrating this must have been, especially as the bracelet was intended for your wife’s birthday.
We would like to clarify that if an item is not in stock, we always contact customers within 1 working day of the order being placed to advise of the lead time and give the option to proceed or cancel. In your case, you were quoted a lead time of 3 to 5 weeks and agreed to proceed on that basis.
We do acknowledge that the bracelet was delivered just outside of the original estimated timeframe, and for this we would like to sincerely apologise. We understand how important timing is for special occasions and appreciate your patience while the item was being completed.
We are pleased that the bracelet has now been delivered and hope it meets your expectations. Thank you again for your feedback, which we take seriously and use to help improve our service.
All Diamond Team
Reply from All Diamond
Thank you for your kind review. We are delighted to hear that you were happy with the communication throughout and that the product was perfect.
All Diamond Team
Double row diamond ring.
Double row diamond ring.
Had to be made up special as not in stock.
Asked for a delivery date before the 18th
Arrived a week earlier than expected.
Special thanks to Albie (customer services)
It actually looks better than the photo
Rated 10/10
December 10, 2025
Reply from All Diamond
Thank you so much for your fantastic review.
We are really pleased to hear that your double row diamond ring arrived earlier than expected and that it exceeded your expectations in person. It means a lot to know you were happy with both the piece itself and the service you received.
I will be sure to pass on your kind thanks to Albie. We truly appreciate the 10 out of 10 rating and your support.
All Diamond Team
Good communication but no intentions of fulfilling the order
Very disappointed with the whole experience. Ordered a pair of 0.75 carat earrings and when I hadn’t received an email confirming delivery I contacted Albie who looked into it. I then received an email saying they could not be delivered when I needed them but there was an alternative, 1.1 carat earrings, that could be. Simon, a manager, then spoke to me, offered a discount on the replacement and assured me that they would be delivered on Wednesday. Because of the assurance from Simon I agreed to purchase the more expensive replacement. Yesterday, Monday, late afternoon I received an email saying the replacement wasn’t available and would take 3 to 5 weeks. I called Albie who again looked into it! He then offered a replacement, 0.6 carat earrings, which he assured would be delivered on Friday. I declined this replacement because I have absolutely no faith that they would be delivered in time and I would have to go through the disappointment and refund process again
December 16, 2025
Unprompted review
Reply from All Diamond
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and disappointment this caused.
Unfortunately, the original item became unavailable due to a rare stock error, which we fully appreciate is not the level of service you should expect. While the initial alternative was confirmed as available at the time and could have been delivered as promised, we completely understand why, after the stock issue, you no longer felt confident proceeding with another replacement.
As soon as the issue was identified, we ensured you were informed immediately and processed a full refund without delay. While this does not undo the inconvenience caused, we hope it helped resolve the situation as smoothly as possible under the circumstances.
We truly regret the experience and appreciate your feedback, which we will use to improve our stock controls and communication going forward.
All Diamond Team
Very helpful when emailing
Very helpful when emailing, ring is lovley,well presented in nice box , on time . Would purchased again from this company
December 2, 2025
Reply from All Diamond
Thank you so much for your lovely review. We are really pleased to hear that you found our team helpful, loved the ring and were happy with the presentation and delivery. It means a lot to know you would purchase from us again.
All Diamond Team
Great experience
Great experience, constant communication, product looks lovely to me hopefully the person bought for likes it too
November 28, 2025
Reply from All Diamond
Thank you for your kind review. We are really pleased to hear that you had a great experience and found our communication helpful. We hope the person you bought the piece for loves it just as much.
All Diamond Team
The overall experience was fantastic…
The overall experience was fantastic good quality service and delivery love the earrings both quality and look
December 5, 2025
Reply from All Diamond
Thank you so much for your wonderful review. We are delighted to hear that you had a fantastic experience and that you love the earrings, both for their quality and their appearance. It means a lot to our team.
All Diamond Team
Top quality and service 👌
After an initial hiccup (due to the diamond necklace being out of stock after I had placed the order) the level of communication was excellent from Albie to reassure me that the order would be ready in time. Emails I had sent were replied to quickly. Once the item was on its way the tracking facility was really good. I received the diamond necklace and checked it out and it looked fabulous with decent quality packaging too. I will be able to provide additional feedback once I give the present to my wife for her birthday at the beginning of January. Thoroughly impressed with All Diamond👌👏
November 25, 2025
Reply from All Diamond
Thank you so much for taking the time to share your experience. We are really pleased to hear that, despite the initial stock issue, the communication and updates you received helped reassure you throughout the process. It is great to know the tracking, packaging and, most importantly, the necklace itself met your expectations.
We hope your wife loves her birthday present, and we look forward to hearing your feedback in January. Thank you again for choosing us and for your wonderful review.
All Diamond Team
Excellent service at a reasonable price
Excellent service at a reasonable price
Partner loves he rings.
November 28, 2025
Reply from All Diamond
Thank you for your great review. We are delighted to hear that you were happy with the service and price, and even more pleased to know that your partner loves the rings.
All Diamond Team
Reply from All Diamond
Thank you for your wonderful review. We are delighted to hear that you found our service first class in every way.
All Diamond Team
Beautiful jewellery and elegantly…
Beautiful jewellery and elegantly presented as pictured/described online. Delivered extremely quickly with excellent customer service by responding to my query on email within the hour. Would recommend. Good job Team.
November 28, 2025
Reply from All Diamond
Thank you so much for your lovely review. We are really pleased to hear that you were happy with the jewellery, the presentation and the fast delivery. It is also great to know our team were able to respond to your query so quickly. We truly appreciate your recommendation.
All Diamond Team
Helped an old man ingenue diamond buyer.
Both the agents I spoke to were informative, helpful and patient with the fussing of an old man buying his wife an 80th birthday present.
Excellent service, excellent price
November 14, 2025
Reply from All Diamond
Thank you for your kind review. We’re delighted to hear that our team was informative, helpful, and patient while assisting you. It’s lovely to know that the experience was excellent and that you were happy with both the service and the price. We hope your wife loves her 80th birthday present.
All Diamond Team
5 stars isn’t enough for this
5 stars isn’t enough for this company….. fantastic from start to finish….. didn’t have the ring in the size I wanted (although I think I got it wrong ha🤦) made from scratch, really good communication, I explained I needed it for the 21st and arrived way before that….. quality was amazing will be ordering again in the future
November 7, 2025
Reply from All Diamond
Thank you so much for your incredible review. We’re delighted to hear that your experience was fantastic from start to finish. It’s great to know that even though the ring had to be made from scratch, everything arrived well before your needed date and that you were pleased with the communication and quality. We truly appreciate your kind words and look forward to assisting you again in the future.
All Diamond Team
Brilliant !!!!!!
The product had to be made as the size wasn’t in stock but , it arrived on time in a smart gift wrapped box. There was a gift bag included with the product as well as a ledger of insurance valuation.
I called customer services to get an update after my online purchase and was very pleased with the level of professionalism that I received. I will currently purchase future goods from them as the ring I ordered was as stunning as the pictures I had ordered from.
I highly recommend, “alldiamonds “.
Thank you!.
November 7, 2025
Reply from All Diamond
Thank you for your wonderful review. We’re delighted to hear that your made-to-order piece arrived on time and that you were pleased with the gift wrapping, gift bag, and insurance valuation included with your purchase. It’s great to know that our customer service team provided the level of professionalism you expected and that the ring was just as stunning as the photos.
We truly appreciate your recommendation and look forward to assisting you again in the future.
All Diamond Team
I did bought ring very beautiful good…
I did bought ring very beautiful good quality, good comunication with costumer service.
Thank you
November 7, 2025
Reply from All Diamond
Thank you for your kind review. We’re delighted to hear that you are pleased with your ring and happy with the quality. It’s wonderful to know that you had a good experience with our customer service as well. Thank you for choosing us.
All Diamond Team
Awesome service 😁
November 7, 2025
Reply from All Diamond
Thank you for your great feedback. We’re so glad to hear you had an awesome experience with us.
All Diamond Team
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