I had a medical check interview with Bran Anand, and it was a genuinely excellent experience. He was friendly from the start, but never casual in a way that felt unprofessional. He took the... See more
Company replied
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Very easy to book, easy & clear instructions, nurse was lovely & receptionist, I was in & out in minutes & nurse helped with suggesting priority post box as I wasn’t sure where there was one in that a... See more
Company replied
Poor service. I booked an ear micro-suction but when I arrived they said they had no record of my appointment. I pointed out that I had an email from them confirming my booking, and showed them the... See more
Company replied
A fantastically welcoming team, I was made to feel very much at ease. Dr Amelia Alifrangis was friendly and professional throughout. At no time did I feel hurried, and was given plenty of opportun... See more
Company replied
Company details
Written by the company
Occupational health and private medical services in Kent, London, and the southeast. We carry out employee medicals, health surveillance, and specialist consultations for management referrals to occupational health. Our wellness services also help private individuals access blood tests, vaccines, and earwax removal in Canterbury. We believe that healthy business needs healthy people, so we also provide pro-active employee wellbeing and health promotion campaigns to empower your employees to look after their health. We carry out our work at your site, in our mobile clinic, at our clinics in Canterbury, East London, and West London, and remotely by telephone and video. Working closely with Health & Safety and HR Managers, we can help you fulfil your statutory health surveillance obligations, and provide support for sickness absence, ill health retirement, and other issues related to health and work. Our specialist occupational health doctors and nurses are qualified and experienced, and our support team is always on hand with a human at the end of the phone. If you need support managing employee health at work, contact All Health Matters for a no-obligation chat about your needs.
Contact info
Castle House, Orchard Close Mews, Orchard Street, CT2 8AP, Canterbury, United Kingdom
- 01227 451233
- admin@allhealthmatters.co.uk
- www.allhealthmatters.co.uk
4.6
Excellent
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Exceptional Service
Second visit yesterday as before brilliant service different specialist excellent service,great bedside manner. One thing to add although gated on entry plenty of parking spaces.
February 4, 2025
Unprompted review
Reply from All Health Matters
Dear Clive, thank you again for another wonderful review! It really does fill us with joy to know we've got a happy customer, so thanks for taking the time to let us know.
I'm glad you found there was ample parking and hope you found access through the gate ok.
Warm regards,
Alice
Excellent service ,very friendly staff…
Excellent service ,very friendly staff ,my experience was very positive the procedure was carried out very efficiently with a great result .
January 9, 2025
Unprompted review
Reply from All Health Matters
Dear Sharon, thank you for your lovely review. I'm so pleased to hear that you had a positive experience! I've passed on your comments to our team and they are so happy to hear them.
Thank you for giving us a great boost heading into the weekend!
We look forward to welcoming you again in future should you need us 🧡
Take care, and warm regards,
Alice
Very obliging the day before Christmas…
Very obliging the day before Christmas Eve. A last minute appointment for ear problem. Very courteous even though I arrived late due to heavy traffic. I am sure all staff wanted to get home. I am grateful they waited for me with a smile.
December 23, 2024
Unprompted review
Reply from All Health Matters
Dear Lynda, thank you so much for your kind review. I'm so pleased we were able to help you with your ear problem and hope you had a lovely Christmas. I will pass your comments on to the team to give them a big smile!
Warm wishes,
Alice
A fantastically welcoming team
A fantastically welcoming team, I was made to feel very much at ease.
Dr Amelia Alifrangis was friendly and professional throughout. At no time did I feel hurried, and was given plenty of opportunity to talk and explain my symptoms.
Although further treatment was advised, I was put under no pressure to continue to use All Health Matters if I didn’t want to. A letter was written for me to forward to my NHS GP within an hour.
Brilliant service and well worth the cost, I thoroughly recommend.
December 10, 2024
Unprompted review
Reply from All Health Matters
Dear Andy,
Thank you for such a generous and glowing review. I'm delighted to hear you felt at ease and were given plenty of time to talk with the doctor.
I have passed your comments onto the team who are equally delighted!
We hope to see you again in future should you need us.
Warm regards,
Alice
Poor service
Poor service. I booked an ear micro-suction but when I arrived they said they had no record of my appointment. I pointed out that I had an email from them confirming my booking, and showed them the email on my phone as proof. But someone else had been booked into my appointment slot for a medical. They said they didn’t know how it happened. I was pretty annoyed because I wasted my morning travelling to and from a non-existent appointment.
However since then I’ve received an apology and an offer of a 10% discount on my next visit.
November 16, 2024
Unprompted review
Reply from All Health Matters
Dear Ann,
Thank you for your feedback, and I’m truly sorry for the experience you had. We completely understand how frustrating it must have been to arrive for your appointment only to find it wasn’t recorded. This is not the level of service we strive to provide, and I apologise sincerely for the inconvenience and frustration this caused you.
I can see that you kindly reached out to us directly at the time, and we responded shortly after to apologise and explain what had happened. It seems, however, that our reply came after you had already posted your review here. I apologise if our response didn’t reach you in time to make a difference.
If you haven’t already rescheduled, we’d love the opportunity to welcome you back at a time that suits you. Please contact us directly at wellness@allhealthmatters.co.uk, and we’ll be happy to assist you and honour the goodwill gesture we offered in our reply.
Your experience has highlighted an area for improvement, and I want to assure you that we are working hard to ensure this doesn’t happen again. Thank you for bringing this to our attention and for giving us the chance to learn and improve.
A heartfelt sorry again.
Kind regards,
Alice Monk
Communications Director
All Health Matters
Ear Irrigation
Was booked in for ear irrigation, from start to finish everything ran smoothly, cannot thank Sarah enough. Would highly recommend this company.
September 24, 2024
Unprompted review
Reply from All Health Matters
Hi Sue, thank you so much for your very kind review. I'll pass it on to Sarah and the team right away and I know she'll be thrilled to hear you had a good experience (as are we all!)
Kind regards,
Alice
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