Allhertsrecovery Reviews 

29
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Drivers are really helpful and caring, they came down to me within an hour (like they said over the phone) and they had my car on the bed in less than 5 minutes in a very orderly and professional way,... See more

Rated 5 out of 5 stars

After being stuck on the M25 in my transit van I called 10 companies that could not help me because of the weight and size of my vehicle. The AA and RAC both quoted a 4 hour waiting time. I called all... See more

Rated 5 out of 5 stars

If I could use 1 word for this company SPECTACULAR!! From start to finish absolute amazing. Jade who picked up the phone was very polite and reassuring. She sent out a gentleman called Jake who really... See more

Rated 1 out of 5 stars

Trusted the website and called got quoted £ 180 for a maximum 30 minute journey and the lad on the phone called me “an f word idiot” for asking to lower the price down to a sensible amount. In... See more


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4.1

Great

TrustScore 4 out of 5

29 reviews

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4.1

All reviews

(29)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I never right reviews but I have time today. The man who deals with enquiries quoted me a certain amount, when they towed the car they quoted me another amount. I told him this is not what I quoted. He harassed me on the phone and told me to F*** off !!!!!!! If you use this company after reading this review I would be surprised. Never in my life has anyone treated me in such a way. I will be posting their company page on my followers page where all companies that I am associated with musicians and other people in my industry are made aware of this company. I have never been treated so bad in my life and I am not a confrontational person. I will be posting their page cover in my page and if I find their socials I will add it too. Please do not use them AT ALL! I didn’t even explain the whole story because I am still shocked he told me to F*** off on the phone and hanged up. I am literally righting this review after this happened an hour ago.

February 27, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, charged nearly £400 to move a vehicle a couple of miles. Used phone and smoked whilst driving. Don't issue receipts and demand bank transfer or cash. Avoid

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

Use a different company

In an emergency, I looked on googled and this was the first number that came up on a sponsored link. I called and was told the car would be picked up in up to one hour. Two and a half hours later after several calls a guy picked it up and charged £395 by bacs.
After many calls to ask for a receipt or invoice, we were hung up on and spoken to very rudely. We are very disappointed and I wish I called someone else but I was stressed and needed help.

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

7 minute recovery £300.

Estimated 30-40 minutes to arrive actually took 1hr 10m.
Called them back 3 times to check they knew where they were each time I was told they're just a few minutes away.

Recovery driver smoked and talked about his opinions on immigration for the journey.

Took 7 minutes to get from where I was to the garage (less than it took to get the car on the back) and it was £250 + VAT for a total of £300.

The repair at the garage cost less.
Called back for a price breakdown or even a reciept and was hung up on after being told "You'll receive it mate".

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

Con Artists...

so These Con Artists were the only ones i could get hold of to recover my vehicle after i was ran off the road. Recovery driver was a nice enough fella HOWEVER damaged 2 of my back tyres as he recovered me.... stating it was due to a fence with spikes (there was no fence or no spikes)

but again let it slide he helped me get out after all

After my vehicle was out and loaded onto the truck the driver asked where we were going now i didnt know if it was going to garage or home at this point so i rang my partner to find out... after being rushed for an awnser after only a couple of minutes i decided to just get the car home.

On my way back the driver made it very clear that my car wouldnt be released until payment was made. Fair enough.... i asked multiple times how much it was going to cost me... he chuckled.... this isnt an awnser to me... he then spoke to someone on the phone in their own language before saying £379... bit of a rip off i thought but agreed to it... after which he stated no £379 + VAT.... im no good at maths so asked about how much that was to which he said £379 + 20%.... which is a total of £474....

so for a half hour job (45 mins if we included the travel home) and having 2 tyres damaged by these guys i had the privilege of paying them nearly £500 with no receipt given , no nothing given then as driver left a little goodbye message from him to me of "oh drive safe"

Genuinely these guys made my day worse than what it already was.....

Thanks For Nothing All Herts Recovery

July 27, 2023
Unprompted review
Rated 4 out of 5 stars

Recovery carefully and expertly done

My car refused to start in a car park. I had RAC cover, but after waiting over three hours on two consecutive days I decided in desparation to try a local alternative. They were very responsive on the phone, and came in a little over one hour. The recovery was difficult to do, because the car park had a height restriction so that the recovery lorry could not enter. The driver managed to push the car to the entrance and load it under difficult conditions. I was all done very expertly. The car was taken to the garage of my choice where the unloading was done in a restricted space. Very much a "can do" attitude. Giving 4 stars because payment had to be by BACS transfer, but I didn't actually query this on booking.

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking do not use

Shocking, don’t give prices and then charge what they want and want a bank transfer. The guy smoked in my car whilst sorting it. Terrible and complete rip off!

January 3, 2023
Unprompted review
Allhertsrecovery logo

Reply from Allhertsrecovery

we operate on a fixed fee price. The price for a recovery is requested during the booking. No extra charges are added .

Rated 1 out of 5 stars

Call out charge £250 when website quotes £50!

Came out to help a single female friend get out of the ice in the dark. All they had to do was was move the car but charged her £250. On phoning the company today to ask why it was so expensive when the website quotes £50, I was told 'its done' and the guy promptly hung up and ceases to pick the phone up anymore to her and will not send a receipt. Total scam company, avoid. Police are now involved.

December 13, 2022
Unprompted review
Allhertsrecovery logo

Reply from Allhertsrecovery

The Website, clearly states From 50. If a shop was selling phones from 50 would you say expect to pay 50 for an iphone 16? Recovery services are varied from local jump starts to national transportations of a 1000 miles

Rated 1 out of 5 stars

Didn't turn up and didn't seem to care.

Called at 10am to have a car recovered. Asked for 4pm slot. Phone operator confirmed and asked me to call back at 3pm to remind him to get the driver to me.
Called at 3pm and was promised a recovery truck in 1-2 hours.
Called at 5:30pm and was told "he is on his way to you".
Called at 6:30pm and informed him that I need to know if he is coming otherwise the recipient of the car won't be there. I was told "I will call the driver to confirm and call you back immediately."
No further call recieved and final few attempts to call the company were unsuccessful.

Poorly run business. Do not use this company.

August 22, 2022
Unprompted review
Allhertsrecovery logo

Reply from Allhertsrecovery

Thank you for your feedback, and please accept our sincere apologies for the frustration caused.

As a vehicle recovery service operating across busy routes, delays can unfortunately sometimes occur due to traffic conditions and incidents on the road, which are outside of our direct control. On this occasion, it appears this impacted the driver’s ability to reach you within the expected timeframe.

That said, we fully appreciate that the main issue here was the lack of clear communication and the missed callback after we advised we would confirm the driver’s status. This is not the standard of service we aim to provide.

We understand how important accurate updates are, especially when coordinating with the recipient of the vehicle, and we are reviewing this internally with our dispatch team to improve how delays are communicated in future.

Thank you again for bringing this to our attention, and we are sorry for the inconvenience caused.

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