Allianz Direct (Deutschland) Reviews 

I called Allianz Direkt several times but never until now I have had suche a nice and really helpful experience. The agent spoke with me in english and privided me with more than 10 answers to my questions. He was very polite and professional. This was peorobably the best experience with agent in a call centre until in my whole life!

The phone representative was very professional and helpful. The whole process lasted not more than few minutes.

1) My sign-up experience was quite bumpy: I signed up via Check24 and according to Check24 all data was transferred to Allianz and the contract had been closed; After not hearing back from Allianz for three months, I decided to call them to find out that the contract got stuck somewhere in their system and had not been processed.

2) Trying to get in touch with their customer support team is very cumbersome - their virtual assistant is ok for basic information but also very stubborn when it comes to re-directing you to a human. After finally being able to get redirected I got stuck in a waiting line forever (their answering machine suggested a waiting time of 2-3 minutes for about 30 minutes).

UPDATE: After reading my review, their Customer Support actively contacted me, apologized for the inconveniences and the long waiting times; they also promised to update their answering machine. As their agent was authentically concerned with my bad experience, I'm updating the rating from 2 stars to 3 stars.

Everything its great

Impossible to get in touch with someone via the chat. Terrible service!!!

Update:
After the review here the costumer service contacted me and solve my issue

I claimed my damage and its been more than 2 month. They are playing DEPARTMENT DEPARTMENT GAME with me now I am in stresfull condition. This seems like mental harasement to me. I contacted them 3 time, and they show my status as COMPLETED although no action has been taken. I am getting parking fees from the Gross GmbH(allianz working partener from ADAC) Ludwigsburg, because allianz put my vehicle there after accident. And now I wanted to de-register my vehicle but working partner refuse to give me car paper because as allianz has not paid parking fees of working partner. I am lossing my money because I can not de-register my car and have to pay my insurances to Allianz. I can not use my car because it is with allianz working partner. After 2 month, the guthaber came and inspected. No reported copy or any information has been given to me(E-mail, phone, onlineportal, Nothing) and I didnt understand why my car is still at Working partner of allianz , the working partner is giving me parking bills? why why why ? I am in stress by working with allianz. If there is some lawyer reading this, please help me to get out of this siuation, because I lost my trust in allianz direct. My claim number with allianz is DG202420041290 and DG202420041291
No information has been given to me on this case. The online claim is showing completed, but when I call on the allianz helpline number, Some guy on other end just avoiding to give me any further information. I also lost my state environment fee for my diesel car for atleast 2 month(51.5euro) and have to countineously pay my insurance (2 month x 96+euro). who will recover this damage? I am still getting parking fees from allianz working partner. Who will recover this damage ?

Update: I paid 2771 euro as a parking fees as they reacted very lately. I actually also lost my 5 vacation days due to the service partener siezed my a´car and told me that if I will not pay full parking fee, they will charge every day parking fees. thank you allianz. It was very bad experience working with you. thank you for forcing me paying to you working partner a one month salary and giving me mental stress.

This review is only for Mostafa Othman. He went a long way in extinguising the major stress and anxiety that Allianz caused me in this overall experience. Prior to dealing with Mr Othman my experince would have been no stars. I will be sending a more comprehensive complaint by email. Thank you

Michael Korn rad very friendly and helpful. He spoke German and English what helped me. He resolved all my problems and provided fantastic customer support

1 year with them and in my second year they raised my premium by 174,06 euros per year. It looks abusive to me. And agree, customer service is difficult to reach specially if you do not speak German. I could not find an email either.
After a few days, they contacted me to tell me that they were unable to offer me a cheaper price.
Still, I am unable to contact them directly.
In addition, I have lived in many different countries so they would not accept my no claims from other country insurers. I started with 1/2 SF and after a year they still want to keep in 1/2 SF. Unacceptable.

Mr. Mostafa Othman was helpful with all the questions I had and getting the claim approved. He went above and beyond with advise.

I'm fully insured with 2 cars in Germany and after 6 months it's impossible to get my car repaired after an accident. The customer service is useless and after filing the claim on their web page they solved nothing but decided the claim was finalized. Unacceptable

It was quick, via email which is my prefered method so I can use google translate as I don't speak german.

Chat support do not work and calling is Automated AI and have no option for English. Second problem tha when I call and speak in German the automated AI doesn't recognize the EVB number.
So the support is 0000000000.....

Not answering the client service, hanging upthe call, and ghosting again. I sent 3 days ago a bad review as they are still ghosting me regarding my flight refund. They contacted me through trustpilot asking for the policy number as well as all the other bad reviews I can read here. And then, disappear, so that TrustPilot can delete my review in 3 days. I will continue to send these reviews as long as Allianz will refund my flight.

DO NOT CHOOSE ALLIANZ DIRECT, THEY WONT EVEN REPLY ON THE PHONE AND IF THEY DO, THEY HANG UP!

I was able to register the accident online. There was a person who chat with me to guide me through the process when I had doubts. I had made a mistake in filling the form but there was also an alternative solution to do it right. It helped me a lot. It saved me a lot of time. On top I could keep the whole thing confidential.

Good understanding, not asking unnecessary questions and solving the problem straight to the point.

THE WORST! The customer bot ELIZA IS THE WORST. The engineers who has made this implementation should be ashamed. The product owners who gave this a pass should be ashamed more. THE. ABSOLUTE. WORST.

I had detailed question on the insurance. They gave good explanation on each of the points.

Initially the process was slow but later then delivered the car quickly