This was my first time arranging car insurance in Germany, and I initially filled out the application incorrectly. When I called customer service, I was helped by Lars, who was really kind and patie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were on a Mediterranean cruise when my husband fell ill and had to see the ship's doctor. Bronchial pneumonia and severe sinus infection treatments resulted in charges of almost $5,000. Luckily w... See more
Company replied
I moved to another country in EU and asked for a certificate of collision-free years, after many tries to talk to someone helpful on the phone. Since my contract ended with them, I couldn't do it o... See more
Company replied
Your offers are good, easy to read, fully informative and very easy to implement. You are by far one of the better insurers out there. Sad the offer for my second car was not very good so unfortunate... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Liability Insurance Company
- Travel Insurance Company
About Allianz Direct (Deutschland)
Written by the company
Wir schützen was dir wichtig ist! 100% digital 100% für dich
Allianz Direct ist einer der führenden online Direktversicherer Europas. Ob Kfz-, Reise-, Hausrats- oder Privathaftpflichtversicherung - Unser Ziel ist es, ein einfaches digitales Versicherungserlebnis zu attraktiven Preisen zu schaffen.
Mehr zu Kfz-Versicherungen Mehr zu Reiseversicherungen Mehr zur Hausratversicherung Mehr zur Privaten HaftpflichtversicherungMehrfach ausgezeichnet
Infos rund um das Thema Versicherung
Zu unseren RatgebernWeitere Fragen?
Zu unserer FAQ-SeiteLust mehr zu erfahren? Folge uns auf:
Contact info
Germany
- www.allianzdirect.de
Sichere dir bis zu 50€ Prämie
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thieves
Thieves! They added 600 euros to our annual fee, based on a fake information they made up on our SF!
They take advantage of people who aren't German to steal their money and fill them with bias.
Plus their customer service is totally useless.
I gave 1 star because there's no way to give less.
Now they're going to call us and fill us with more bias. Don't do it. I won't answer this time
September 5, 2023
Unprompted review
Reply from Allianz Direct (Deutschland)
Hello Ashley,
Thank you for sharing your opinion. Yes, we would like to clarify your issue with you. Please reply to the message we send you via Trustpilot. We can only talk to each other in German, but maybe you can use a translation programme.
Greetings
Lars
Unexpected cruise expense!
We were on a Mediterranean cruise when my husband fell ill and had to see the ship's doctor. Bronchial pneumonia and severe sinus infection treatments resulted in charges of almost $5,000. Luckily we had an Allianz Global trip insurance policy and e-mailed them after the first day. Once we got home and submitted our paper work, Allianz sent an email saying they received it and our claim was under review. Within about a month we were reimbursed without any further contact, questions or hassles. I will never travel abroad without Allianz trip insurance. It gives one great peace of mind.
April 18, 2023
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Evelyne,
es freut uns, dass dir und deinem Mann so gut geholfen wurde und alles zu deiner Zufriedenheit geregelt wurde. Dieses sehr schöne Lob gehört aber der Allianz Versicherungs AG und nicht uns, der Allianz Direct.
Du kannst die Bewertung auf die Seite der Allianz Versicherung AG verschieben. Die Mitarbeiter dort werden sich auch sehr darüber freuen.
Viele Grüße
Ines
Customer interface is good
Easy processing, Simple direct and fast
Customer interface is easy to navigate
Chat was easy to initiate request and do self-service
August 14, 2023
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo HARI,
vielen Dank für dein tolles Feedback und dein Lob. Es freut uns sehr, dass du so guten Erfahrungen mit deinem Account und dem Chat mit unserem Kundenservice gemacht hast.
Viele Grüße
Lars
Alles ia gut!!!!!!!!!
July 14, 2023
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Zeljka,
wir freuen uns über deine 5-Sterne-Bewertung. Herzlichen Dank.
Viele Grüße, Kathrin
it was helpfull
March 15, 2023
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Sulmaz Saba,
wir bedanken uns für dein positives Feedback.
Viele Grüße, Kathrin
Amazing insurance company
Nice insurance company. They provide a great value for a fair and quite reasonable price. Me and my family are clients for many years and they never let us down.
January 24, 2023
Unprompted review
Reply from Allianz Direct (Deutschland)
Hello Marcus,
Thank you for your great feedback. We are pleased that you are enthusiastic about our service. If you need any help, we're here to help.
Many greetings
Ines
I really like the chat box
I really like the chat box. Very fast and convenient!
November 11, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo,
vielen Dank für deine 5 Sterne Bewertung! Es freut uns, dass dir unser Chat so gut gefällt!
Viele Grüße
Philipp
Totally unhappy with the Reparatur…
Totally unhappy with the Reparatur Firma that I have received from you guys.They treated me very badly which was so annoying.I gave my car on the 14th September and received my car back on the 29th of September.Tgey never gave me a proper answer or response from the Reparatur Firma why it’s taking so long.Totally bad experience.
September 29, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo arun joseph,
vielen Dank für deine kritische Bewertung. Deine Schilderungen entsprechen nicht unserem Serviceanspruch. Daher bitten wir dich, auf die gesonderte Nachricht von Trustpilot zu antworten, damit wir Kontakt mit dir aufnehmen und eine Klärung herbeiführen können.
Viele Grüße
Lars
It was good and we have chatted…
It was good and we have chatted together but the customer service is bad. Spent over four weeks to solve a problem.
October 5, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Milica,
schade, dass es bei der Bearbeitung deines Anliegens offenbar zu Verzögerungen kam. Gern möchten wir uns dein Anliegen noch einmal anschauen und bitten dich, auf die gesonderte Nachricht über Trustpilot zu antworten.
Viele Grüße
Ines
Reply from Allianz Direct (Deutschland)
Hallo Lingen Huang,
prima, dass du von unserem Service begeistert bist. Vielen Dank für deine tolle Bewertung.
Viele Grüße, Kathrin
Allianz direct is liar, cheater, does not do their job properly.
Allianz direct is liar. They are even not eligible for a single star. Worst experience with them in my life. The employees do not know how to do their job. They are cheating and lying on me continuously and harassing. Almost everyday I had to talk to them but no results come in the end. It has been 3 months and my case is not yet resolved. It has impacted my damage free years where I was not guilty. Now they are asking to stop my car insurance and are trying to rob me with much much higher premium amount.
July 18, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Roni,
danke für deine offenen Worte. Gern möchten wir dein Anliegen prüfen. Dafür benötigen wir weitere Angaben und bitten dich, auf die Nachricht von Trustpilot zu antworten.
Viele Grüße, Kathrin
Even the 1 star is too much
Even the 1 star is too much. The worst experience I ever had in my life with an online company. Talked to almost 10 people by now who all say that the schade-afdeling, will take care of my case. Nothing, nobody. After two months. They are just a bunch of liars. it costed me already close to 4 hours of my life. Now they are robbing me of to much premium as well. I've been lied to, cheated and now robbed. Save yourself the hassle go somewhere else
June 15, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Anton,
danke für deine offenen Worte. Es tut uns leid, dass du diese Erfahrung gemacht hast. Gern möchten wir dein Anliegen prüfen. Dafür benötigen wir weitere Angaben und bitten dich, auf die Nachricht von Trustpilot zu antworten.
Viele Grüße, Kathrin
It was good and we have chatted…
It was good and we have chatted together it was just mistake that I should contact them after one week not four weeks
June 8, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Cliente,
danke für deine gute Bewertung. Es freut uns das alles per Chat geklärt werden konnte.
Viele Grüße
Lars
Alles tip top
June 7, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Jorgos Goulas,
vielen Dank für deine 5 Sterne. 👍
Viele Grüße, Kathrin
Excellent
Even thought I don't speak German, using their online page everything went well and smooth, also the support was truly exceptional.
May 25, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Taulant,
vielen Dank für dein Kompliment. Wir freuen uns, dass dir unsere Beratung gefällt und sind gerne für dich da. 😊
Viele Grüße
Ines
Great help form Danielle at Allianz Direct
I was helped by Danielle and she helped me wonderfully! She was patient, kind and made sure that the information she shared was correct. She already answered my questions before i was able to ask. Thank you very much!!
May 25, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Danny,
vielen Dank für deine nette Bewertung.
Es freut uns sehr, dass dir unser Service so gut gefällt !
Viele Grüße,
Michael
Sissy was very helpful on live chat…
Sissy was very helpful on live chat sorting out the issue of my eVB number for me quickly. Thanks!
May 23, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo AmberWood Park,
vielen Dank für deine super Bewertung. Wir geben dein Lob sehr gern weiter.
Viele Grüße, Kathrin
Dreadful experience
I wanted to ensure my car with allianz direct de. A short summary:
1) The website is not working with either Google chrome and firefox. I have tried for two days
2) I contacted the customer service via chat and after 1 full hour I was told I cannot insure my car with the full coverage. When I asked for a reason the reply was "I do not know". When I ask who to contact the reply was "You can also call, but you will get the same answer".
After this experience, I see myself forced to cancel all my policies with Allianz direct de due to unreliability of the customer service
April 22, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hello Alessandro,
thank you for describing your concern with our service here. We regret that your experience with our website is not satisfactory.
In order to help you with your request, we have sent you a message via Trustpilot so that we can get in touch with you.
Greetings, Michael
Lisa was excelent
April 20, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hallo Davide,
prima, dass Lisa dir so gut helfen konnte. Dein Lob geben wir natürlich an sie weiter. 👍
Viele Grüße
Ines
Amazing experience!!
Amazing experience!!! had to register my car in Germany and needed and insurance. the whole process was super fast and simple. also used the chat support which was amazingly useful and fast!! I'm super happy!
February 23, 2022
Unprompted review
Reply from Allianz Direct (Deutschland)
Hello Daniel,
thank you very much! We are very happy, we could help you so well and give you such a good experience.
Kind regards
Philipp
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.