Allianz Direct (Deutschland) Reviews 

I changed my insurance to another one, and these morons instead of sending information that there is underpayment of 30 euros, they sent the case to the bailiff and now I have to pay 90 euros.

very pleased with the customer service, outstanding support and advice,

thanks allianz direct team!

Today we sold our old car and called Allianz Direct to cancel/terminate the car insurance. We had telephone conversation with Mr. Lars Kramer and got the insurance terminated immediately and Mr. L. Kramer also advised that we will receive the confirmation over the termination by email and Allianz Direct will return part of the insurance premium back to us since we paid the one year insurance premium in one time. Really a top service! Many thanks!

I have been a client for about 4 years, always on time with payements. I missed one payement, got emailed which ended in my spam folder. I called customer service to ask if I can transfer the money as quickly as possible but and they told me that I missed the payement and therefore am no longer a client, nothing can be done and I am not welcome as a future client either. I am appalled by this. If I had received one simple phone call all this was avoided. Nice to know that they treat you like a criminal for missing one payement..

Service is good. Also quite responsive.

Website and experience overall is very positive. Prices are great as well. English translation could be a great addition actually, but it's not critical: UI is clean and understandable

Alles gut, Internet web page is clear

Stay away from them is my advice. I was a longtime customer with Allsecure, I paid my preemies automatically, never had a problem. My only claim was one windscreen fix after the glass just spontaneously cracked in a winter years ago. Not a biggie. Then Allianz Direct took over. I got one email announcing that now I am a client of Allianz Direct, nothing changes for me. A month later I got email that the insurance is canceled because I had not paid my preemies. I thought it must be a mistake because I have automatic incasso. I called Allianz who claimed they have send me warning mails, which I NEVER received. I am certain because I never delete my emails, not even the spam or the trash. COULD NOT FIND A THING. I apparently needed to authorize them to continue the automatic payments, which I had not realized as I thought nothing changed for me. I also have never been asked such thing when a company I have been a client with has merged before. Had a friendly call with an employee first, she agreed to continue the contract because I had missed the brief. We even changed the account from where to withdraw the preemies to be sure there are always funds available and I gave the permission for automatic payments in that phone call. At the end of it I asked if I have to do anything else and I was told no, everything is taken care of and I will be informed. One month later I got again an email telling me I have not paid and my insurance is canceled. I thought this must be a mistake. I had another phone call thinking all will be fine, since we had an agreement. But I got a person in a phone who basically told me off, refused to provide any kind of help and accused me of intentionally not paying the preemies fully aware of the consequences - meaning being registered now for non payment. Again, she claimed they had send me emails. When I said I have no emails and I have never seen one she said they have send me messages through client portal. I had not looked at the client portal yet. I checked the portal, there is no such thing where you can send messages for the clients. Then they change the story again to emails. In one of the following several phone calls an employee finally told me they ONLY messages through emails. The ONLY emails I have received from the Allianz Direct were once announcing the insurance is canceled, NO warnings, NO phone calls, NO letters. I have asked Allianz to resent the emails e or at least tell what was the content of those mails. The excuse I've heard now is that the system tells mails have been sent, but they cannot resent then or open them. I've been promised they will try to see if they can resend the mails. I've been promised to be called back, I've been promised to be contacted, never happened. Till today I have not seen the mails nor do I have knowledge what was in them. But obviously I am the one who is lying here and purposely jeopardizing my chances of having my car insured. I have a new insurer now which cost me extra 100 euros a year and my name is in some mysterious registry which severely limits my options to close a new insurance once this has ended. From my behalf I tried to settle the issue with Allianz from very beginning, but Allianz obviously refuse to acknowledge they have played their part in what ever confusion, mistake or misunderstanding there might have in communication from their side. Instead they chose to frame me as a half criminal and put me in some kind of register. I was even told in phone 'Good luck with that' by the employee when I said I guess I have to find a new insurance company now, as if she had a personal vendetta on me. I rest my case. Such a disappointing takeover of a company who at least knew how to serve their clients. Allianz Direct is just meh. And I see I'm not the only one with a BAD experience.

Absolutelu horrific, back when they were allsecur it was okay, but now it is impossible to reach anyone in customer service. I finally got a hold of someone last week and quit my insurance here but never got the confirmation by email as promised. Trust me you don't want to insure anything here.

I requested a certificate confirming the number of years I haven’t made claims as I need this for my new insurance company. I first asked for this at the beginning of October via the online chat function and I was reassured it would be sent to me. I have subsequently requested the document a further 4 times and I still haven’t received it! I’m so disappointed with the customer service. The staff are always friendly and polite but I’m so frustrated that they can’t provide me with one simple document. They are also continuing to take money from my bank account even although my car is deregistered and customer service had said my policy was closed. Please Allianz Direct - give me my certificate and my money back!

Great experience and thank you for your quick help.

Relatively quick and easy online submission of accident.

Dear Sirs
I think there is quite few things to improve on customer-service side. First of all it is difficult to get a phone number.
It is first time for me that I have to beg for documents from insurance company. This is suspicious. I was insured in Netherlands and Denmark and I did not have a situation that I need to beg for papers!
After I had made my online registration for Vollcasko I got an email saying that:"Wir bearbeiten deinen Antrag
Nehmen wir deinen Antrag an, senden wir dir die Police zu (umgehend oder nachdem du deine eVB-Nummer VZB2V65 genutzt hast)
Sobald du die Police erhalten hast, ist der Vertrag zustande gekommen."
So it is not clear if I am insured or not because I did not get any document for one week. After this long uncertain time I called and beg for documents. Finally they were (re)sent; I got GrüneKart und one more paper.
What I still miss is a contract (Vertrag) which was supposed to be sent to me yesterday. I would like to have a precise document where it is specified what exactly what is covered in what conditions (I want to have it on PDF/paper not in my account).
Why it is so difficult to sent bench of PDF-documents to given email, why I need to call several times to get them?
PS.: please change this unpleasant lady who is supposed to talk to customers.
Dr. Jakub Zielinski

Don’t get this insurance. More than 30 minutes waiting on the phone to be able to report damage. If you try to report it online you get a popup saying you need to call. A complete waste of time.

Fair price, fast service.

Go Direct! Er war ser schnell

01.10.2020: After my call 2 weeks ago nothing has happened and none of the promises fulfilled. My original enthusiasm is definitely gone. I followed up with another colleague Mr. Oeller on the 22nd. He couldn't access my case and I told him I want a call back from Uwe Karsten, since he had promised to sort everything and made me give him a nice review here. Nothing has happened ever since. Today I followed up with Mr. Tindoc and told him that I want a call back from Uwe's Teamleader. Curious if something happens now. There is no real process to follow up which is really weird. The hotline agents say they don't have the rights to see what others entered into the system. They just withdrawed again the fee being 4,5 times higher.

15.09.2020: I had a really nice experience with Allianz Direct. I had filled in the new state of kilometers for my car insurance to late due to commuting to another city. The new fee was 4,5 times higher which I noticed only 10 month later when doing my tax declaration. I spoke to Uwe Karsten. Explained him everything and he promised to switch the contract back to the old police and reimburse the money. Great guy.