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4.0
4 reviews
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I bought a car from a dealer and on the way home it broke down my husband who was with me called the recovery a wonderful man named William he was amazing was such a lovely man looked at my car and said it sounds ok a lot of cars brake down in the heat i hope his life is amazing and he invites us to his wedding
Picked up my estima on the a406 and took it to the garage in leavalley on Thursday. Excellent job. Thank you
Brilliant speed and timekeeping very happy with the job and was out the ditch within 20 minutes.
Thanks Joe 
Never use this company! I had a booking and they didn't arrive. I had a recovery to Kia dealer and almost lost my time slot and next slot is in month time. Operator said that he will call me back in a minute and ignored me. Unacceptable service!
Reply from Alllondonrecovery
Thank you for your feedback, and we are genuinely sorry for the frustration and inconvenience caused.
We fully understand how important timed bookings are, especially when a dealership appointment is involved, and we appreciate how stressful it must have been to feel that your slot was at risk.
As a recovery service, our drivers can occasionally be delayed by traffic conditions, road incidents, or previous jobs overrunning, which are unfortunately outside of our direct control. However, the lack of a return call after we advised that we would update you is not acceptable and falls below the standard of communication we aim to provide.
We are reviewing this matter internally with our dispatch team to improve how delays and updates are handled, particularly where customers are working to strict appointment times.
Please accept our sincere apologies once again for the inconvenience caused.
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