Allmarksweets Reviews 464

I didn’t receive part of my order. I emailed them, they told me to look again. I emailed back to tell them the item was not there and I have heard nothing back. Not impressed with them taking the money and not supplying the goods.

Been trying for weeks to get a refund for sweets not delivered by this company. Yvonne pomised that refund was being processed but nothing has been done and no answer to e mails or phone calls. Not a big customer but I expect to get my money back when they dont fulfil order.

I have shopped with allmarkssweets for the last 3 years around Christmas time and have had amazing service every time. Even in the current situation of cover, I received my order with 4 days of ordering. The products are well packaged and everything is well priced. I will continue to use this company when I need some sweet treats!

No problem with the quality of the products received, however, one product was not received. Contacted the company on the 24th October but still not received a response or even a courtesy follow up. Only left out of pocket by a couple of £'s but feel disappointed.

Ordered gift box Wednesday night and paid extra £6.70 for "1 or 2 day delivery" hoping the parcel would arrive on the Friday or Saturday. No parcel arrived and tracking info said "order not fulfilled". Called on Friday and left message. The lady left me a message saying it was mailed out on Thursday, so should arrive Monday or Tuesday!??! Didn't arrive until Wednesday - almost 7 days after ordering. Tracking still says "order not fulfilled". Its fine for parcels to take longer "due to Covid", but you shouldn't offer to provide that service, or take the extra money for 2 day delivery if it can't be completed in that time. Interestingly, the DPD label said it wasn't shipped till 11th, which was 4 days after order placed. Nice to have the tartan gift wrap, but would have also been good to have label on each bag stating what the sweets were. Shame really. Won't be using again as it took too long - will continue with other Scottish supplier.

I ordered and received my delivery last week :) thanks allmarks sweets. Had a good experience from start to finish. I ordered a selection of sweets, pink and white milk bottles, dusted milk bottles, some lips , blue and white jellies and some flump things..I was given extra as I ordered a 3kg milkshakes and think there wasn't enough so made up difference with some of the other sweets and a few extra goodies, chocolate and gums. Thanks. The whole process from start to finish was great, I had to contact the shop on one occasion to check which delivery option I selected and spoke to a lady, who was lovely. Very helpful and caring, we even had a conversation :) which was great! Delivery was good considering the current corona virus pandemic. I cannot understand the bad reviews (minimal might I add) I would definitely recommend allmarks sweets. I just got to keep my sweets fresh so have bought some boxes lol. Thanks allmarks great service. To the lady I spoke too on phone take care :) x

I have ordered from this sweet company twice now, both times have been great, sweets arrived approximately 1 week after ordering which is fantastic considering the current pandemic. Sweets are delicious and exactly as expected, each comes in a little sticker sealed bag. Would highly recommend.

I am an honest buyer, I purchased a sweet box for my Son's Birthday, I have not received a thing, I also sent emails and had no reply. No refund, no product either, I will not let this company get away with this and will be taking this further as I see from comments before this is not the first time they have done this to their customers (wish I read these reviews before) it seems pot luck whether you get your order or not! To take someones money and not send the items is not on.

These people will take your money and send you nothing I have been trying to get my order for the last 3 months. They took my money and ripped me off (one could say stole my money) Do not do business with this company

I had some birthday party cones and was very happy with then .Terrific value and quality Thank you

When l received the package, there was a slim white box with a couple of bits of greaseproof paper in it and some crumbs!!??
It was a bit off putting. When I emailed them, them, they said it was extra packaging??? I found this to be quite odd! They also appeared to be a bit uptight over the whole thing and l have the feeling they didn't want to believe me. Their emails to me didn't make that much sense and didn't really address anything.
I have just read this company's response, regarding my honest review. At no point was l offered a refund from them and l certainly have not received one at any stage. They said that l lied about my review? I find this confusing, as l have absolutely no reason for doing this!
I had no idea what you meant by "uplift" my order? I replied to their email explaining this, it was hardly an angry email! So all they needed to say was, would you like a refund! Then l would have known what they meant. Once again they are saying that l sent them an angry email?? This is not true. They persist in making me out to be the wrong party in this and l do feel that they are, in fact, being very disrespectful to their customers!

An excellent service from Allmark's. The sweetie cones were great value for money and delivered to our door. There was even a complimentary large lolly for the birthday boy.
Would thoroughly recommend!

Good for the money but I paid £8 for first class delivery and it took 5 days for delivery to arrive great product very poor delivery

Great service, fantastic surprise boxes jam packed with yummy treats!
Highly recommend

Great service. Fast delivery and brilliant value for money

Fab! Fast service and great sweets

Not eaten yet, for a party. Ant wait to tuck in & bring back a bit of our childhood.
Great fast delivery

Absolutely terrible company, do not use. Products arrived with half the order completely damaged and ruined the end of my sons party. Terrible customer service. Rude and unhelpful. Do not waste your money on their products.

The sweets were not faulty, the packaging was, that isn't perishable. The party wasn't until Sat 253rd as I explained and the top layer of the box was inspected on delivery but I did not pick up every single pack from an order of 50 to check the bags weren't split. I don't think that is unreasonable. I have offered to send the faulty bags back to you, you have ignored this request. You have implied all along that you do not believe me. As stated before, your customer service standard is terrible. Your disbelief even after seeing photos and having the option of having the damaged packets back is unbelievable. I have even offered to have the party venue verify my issues with the packaging but you seemed to have ignored the parts of my emails that you do not wish to consider as then you would have to accept that your product was faulty.

Reply - What would you suggest? That I should have given only 20 kids out of 50 sweets and told the other 30 kids that they would have to go without sweets because I choose a bad company to supply the sweets?! I have said I have damaged bags I can return, would you require all damaged bags back to issue a refund or would you still be hiding behind the irrelevant perishable items line to get you out of your responsibility to reimburse me for the faulty bags?

Great value for money and the gift wrap was lovely :)